Giant Supermarket prices do not tally
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Thread: Giant Supermarket prices do not tally

  1. #1
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    Giant Supermarket prices do not tally

    There was a Big hand written Offer Poster indicating:

    “Lee” Pineapple Juice 1 carton x 24’s at RM22.90

    I dropped a carton into the shopping trolley, but when it came to paying it was scanned and out popped RM23.90

    A supervisor was called and confirmed that the price was indeed RM23.90.

    I had to physically go to the offer area, remove the whole ‘Offer Poster’, brought it back to the cashier counter to prove I was right. – They changed the price to what was indicated on the poster, not even an explanation, not even a word of apology.

    What if like most people I did not take the trouble to check?

    Is this a case of misleading the consumer? or worse still can it be construed as a case of cheating by Giant Supermarket at Subang Jaya?

    I think there should be a ruling that the onus for pricing should be on the Supermarket and for such errors in pricing (if discovered) a fine of up to RM10,000.00 is in order. Then we will see if they can come up with the necessary excuses.

    Quite disgraceful is my opinion.
    Live long and prosper - Tuvok
    Live in USJ23 - Robert
    And that's the bottom line cause Stone Cold said so!

  2. #2
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    Just to share another incident at Giant USJ.
    One Sunday morning went to do some marketing as Giant USJ opens at 8am on Sunday. Got the cauliflower weight and tagged. The fun came at around 9am, a staff came and change the price per kg with a poster, some how saw it and the price is now lower than before 9am. Eventhough the differences might not be much but the principles counts. Got the staff to change it and started a chain of customers requesting for the same. The management of Giant should ensure that the correct prices are displayed before opening for business instead of changing prices while business is in progress. Was recently told that the store manager for USJ Giant has been changed.

  3. #3
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    Never like Giant USJ and seldom shop there. I am still amazed that after all these years of opening, they have still yet to get the air-conditioners to work correctly. Always warm. Always stuffy. I prefer Carrefour SJ any time.
    Cool Hand Luke

  4. #4
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    I am one of those who will scrutinise the prices on the receipt with what I see displayed on the shelf. My wife has a photographic memory and I can tell you, I have come across numerous occasions when we were "cheated" If it is during the business hour, I will not hesitate to call Ricky, the GM whose name is listed on the receipt and complained to him. There were times when I could not get him since most of my shopping is done outside business hour but I found reasonto complain. I told them off that they have no customer service by operating their customers' service line not in line with their business hours. Oh I love to complaint. At one time I was so pissed off for being charged double for a can Ridsect that I warned them to rectify the error within the next hour or else I will bring it up to the Press or speak to my lawyer (learn this trick from CASSA). They discontinued the double packaging but left the price unchanged. Brilliant way to make money.

    The Ministry of Domestic Trade has given all traders a deadline to discontinue the display of price tag on the shelf as it has lead to abuses. Now they have to stick the price tag onto the product itself so that we can check them at the payment counter rather than go thru what Robert did. I did the same thing. Instead of waiting for them to get their runner to do that, I went to the shelf, yank the whole bloody price tag and poster and sundries and shaft it to them in full view of all shoppers to prove I was right. My intention is to create a big ruckus ( I have not come to do a circus act yet) as I am sick of being repeated screwed by them. They say that a unscrupulous businessman can be so crooked that he does not need a coffin to be buried in when he dies. You just screw him into the ground. Boycotting them is not the answer. Keep patronising them to look out for their mistakes and unscrupulous antics and continue to shame them would be the answer. Just like what I did with full drama.
    Last edited by pcyeoh; 16-01-2004 at 05:58 PM.

  5. #5
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    Here's another one !
    I bought a box of chocolate in a heart shape container, big sticker on the carton printed 6.xx ( can't remember exactly how much ), but the price i paid for was 7.29, only realized after i reached home with the 3' long receipt. The brand is Royal De Dolton.

    I went to Giant for 3 times this week, each time spend more than 200+, can't get even one ang pow packet, always 'sudah habis'.

    FYI now the GM there is Simon Chong. His email is Yoon_Seong@giant.com.my .

  6. #6
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    Aug 2002
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    Subang Jaya
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    There is no end to shopping woes in Giant. Had the experience of on a single shopping trip 3 the price of 3 items was different from the display. So shoppers, scrutinize each item!!

    Had on one occasion of buying a tray of eggs with 3 rotten ones! So, scrutinize your expiry dates of canned food too. Midnight shopping may be just another golden opportunity to get rid of expired stuff! Of course I sopke to the GM (USJ, e-mail him etc). Got my refund for the goods. Should have claimed for transport expenses making the trip to return the rotten eggs!

  7. #7
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    Peace of Minds

    Hi Folks,

    I am the type who hardly check the receipts of all my purchases from Giants(most times they were left behind in the plastic shopping bags!).

    Heck!...if I am required to watch & scrutinize every damn thing that I am buying? Why bother..Just Boycot Giants!

    Should there be more people..not patronizing Giants...revenue drops...& the first one to go is what's his' face...the GM.(where was he, years back, when I first shopped at the old Giant at Kelana Jaya? the only 1 or 2 Giants at the time.)

    Then most likely all the other stores would buckle up!

    For what it is worth to Giant..I did all my recent CNY shoppings in Fajar, next door...eventhough, the other stores also could have f.ckups!

    But at least..I am having peace of mind...as the others have not received so much complaints....


    chris.
    Last edited by christopherngg; 17-01-2004 at 12:45 PM.

  8. #8
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    I wonder if most of you are aware of the fact that Giant Supermarket and Cold Storage Supermarket are under the same umbrella management group.

    Correct me if I am wrong, they have also taken over Tops.

    Talk about Cold Storage Supermarket (Weld Supermarket) and it will conjure up visions of "upper market" clientele.

    It is therefore ridiculous that a top flight supermarket group with so many years experience, cannot even devise a proper system to monitor pricing in their own outlets.

    Where is the discipline? where is the accountability to consumers?

    Maybe fair warning should also be given to people who shop at Cold Storage, to check prices, who knows lousy habits are very contagious.

    The Ministry of Domestic Trade should pull up their socks (if they use them that is) and start looking into this bad habit immediately, instead of waiting and waiting and waiting.

    Slap these guys with a heavy fine, I am sure the wake up call will be instantaneous.
    Live long and prosper - Tuvok
    Live in USJ23 - Robert
    And that's the bottom line cause Stone Cold said so!

  9. #9
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    Sep 1999
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    1,075
    My take on this:-

    1. When there is a new management taking over an establishment (more metaphorically than you can imagine), the first thing I would strongly advise the new management team is keep a watchful eye on the existing staff members.

    2. This is the area that is most prone to sabotage, disillusionment, drop in productivity etc . during the change period - which can range from months to years, btw.

    3. For starters, just watch the staff weighing your goods at the weigh-in counters. I'm particular about the body language of the person doing the weighing - is the person's fingers resting on the weighing machine whilst weighing the food items?

    4. There is something about timimg: the weighing to get the weight of the food item and the actual process of printing the receipt\price tag. Does it give rise to doubts in your mind?

    Just food for thought for Giant's management...

    Cheers!
    FonZie

  10. #10
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    Sep 1999
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    USJ
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    That's it folks! Stick to your right! I once had an experience in Yaohan over a wok. They refused to sell me the imported wok at the labelled price. Said it was wrongly labelled and wanted to charged me at a higher price at the cashier. We made a big hoo hah until the manager came and sold us as per labelled price.

    And I never did like Giant since the day they refused to let me in one night when I wore a sports jacket after my badminton. Insisted I had to take it off because they said I could use my jacket for pilfering goods! The cheek!! They had lost a good customer since then. Now it's Carrefour for me. Further, I look the manner Carrefour does the refund. Absolutely no question asked when you want to return anything! So we can buy with full confidence... And they seem to have always responded to my suggestions for improvement. Mmmm...I like an outlet that's responsive to customer needs.

    And...talking about pricing. Doesnt all these pricing thing also sounds parallel to the Air Asia controversy. If the Govt doesnt like the manner AA advertise their fares, they should also go after all those advertisments by supermarts and departmental shops with their 'Limited stocks' or 'while stocks last' gimmick. What's the difference? On the other hand, I seem to be able to get really cheap tickets most of the time on AA. One very happy AA passenger. Last few weeks flew to Penang on 9.99. Flew to Kuching on 69.99. Where next?

    Hey...Gong Xi Fa Cai to all our Chinese friends. And drive safely if you are going out of town. Take care.

  11. #11
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    Taking the cue from Christopherngg I went shopping at Fajar Summit.

    What I saw early in the morning when they just opened their store were sales staff labelling all the new offer items with special yellow stickers.

    Such a simple and effect way of making sure that they continue to offer customers the "special prices" even after the offer period is over. An honest to goodness way of doing business.

    Not the lousy system that Giant Supermarket uses to scramble to increase the selling prices once the offer period is over.

    It is about time the high flying jokers at Giant Supermarket learn from a small supermarket group which started from Taiping and is truly made in Malaysia.

    To everyone in SJ/USJ including the people at Giant Supermarket

    A Happy and Prosperous Lunar New Year

    Live long and prosper - Tuvok
    Live in USJ23 - Robert
    And that's the bottom line cause Stone Cold said so!

  12. #12
    Join Date
    Jun 2002
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    i m surprised that there still r so called hypermarkets which do not acknowledge their errors and admit consumer rights. in this very competitive thin margin industry. they deserve to die. like goliath. and the giant at the top of jack's bean stalk.

    i'm not promoting carrefour but after one bad experience for which they eventually apologised and compensated me more than necessary, i hv to admit that the only trouble with carrefour is the hassle of queing up to claim a refund everytime i disagree with their price or my purchase. i hate waiting in line, but once its my turn, i don't get trouble from them. there was once i made a mistake on the price of their kings grand icecream, a diff of about RM1.45 but instead of pointing out my error they took it in stride and said there must be something somewhere not right but they will rectify it and in the mean time they will happily give me the refund. i was wrong then cos i realised later i saw the worng dates in the ad, but they still treated me with the customer is always right attitude. then there was the pc i grabbed when it was on offer. after taking it back, i found out the disasters of grabbing offers. there was not back up service from their supplier with whom it was agreed that i had to deal with directly. after 2 wks plus, i told them to take back their machine. they did. no questions asked except that they mentioned normal refund period is only 8 days and i was already into 20 days.
    other than pricing, i recommend staying far far far very very far away from jaya jusco tmn maluri cos their service is the pittance. they are so ill equiped with product knowledge. the customer service is non existent. they can't deliver. two wks back i got a washer-dryer (panasonic naf80gd) fully imported from japan latest in the market world debut machine from them. based on representations i was made to believe that the machine had a capacity of 8kg but after installing and then going thro the manuals, i discovered that 8kg is only the max for washing while the max capacity for drying is a measly 3kg, less than half the washing load which means that i must remove more than half my wash at the end of each cycle in order for the dryer to be effective. no prize for guessing - they hv to take it back too. its occupying space in my chicken coop, but i made it very clear to panasonic that i want my cr card duly credited whether or not the machine is repatriated. btw i got the machine from jj only because they were having an intro promo and the price was 500 bucks less than other places!.

  13. #13
    Join Date
    Aug 2000
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    Giant replies...

    From: noorlida@giant.com.my
    To: "'edteam@usj.com.my'" < edteam@usj.com.my >
    Cc: Chong Yoon Seong < yoon_seong@giant.com.my >,
    Daniel Ong Keat Seang < daniel@giant.com.my >,
    Karen Ng Mei Suan < mei_suan@giant.com.my >,
    Tan Kah Peng < kah_peng@giant.com.my >
    Subject: Our apology to you
    Date: Tue, 27 Jan 2004 11:16:43 +0800

    Dear Valued Customers,

    Greetings from Giant USJ !

    First of all, thank you to all of you on your support towrads us all this years. It was indeed an honour to have loyal customers like you to patronize us.

    We have received and read on all your comments with regards to your shopping experienced towards our store.

    On behalf of the Management, we would like to apologized on all the unpleasant incidents that have taken place. Rest assured that we are taking all the necessary steps as to minimize on the price change factors for on-going and ended promotions as well as staff competency and diligency towards their task.

    Once again thank you and we value all the matters that was addressed to us.

    By you giving feedbacks to us, we hope that we can further improve towards providing a compatible service and standard to all our shoppers.

    Kind regards

    Noorlida Osman
    Customer Service Manager
    Giant Hypermarket USJ 1

  14. #14
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    Jan 2004
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    Subang Jaya
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    20
    Now there's a standard letter that says absolutely nothing!
    Mod

  15. #15
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    My confidence is shattered and I am personally ashamed that I have to bring this matter up again.

    After the apology from their Customer Service Manager, I visited Giant at USJ again on the evening of Wednesday, 04/02/2004.

    They had moved the Lee Golden Dew Pineapple Juice to a new area and smack in the middle of it all; they have put a poster indicating:


    “Okay” I thought, they did the right thing, but upon further inspection, ooops this is what I saw pasted on the cartons all round the display.


    I do not understand the reason for such a pricing policy and I doubt very much that there is a good explanation for it.

    Which has lead me to believe that the apology sent through www.usj.com, smacks of insincerity. To the management at Giant it was all one big hypocritical reply to appease a few troublemakers.

    If you patronise them, be sure to look out for the cleaners who lay and sit around on the sales floor chit chatting during the evenings. A reflection of the management philosophy at this supermarket? probably.

    I advise their top management to send some knowledgeable people to look at the irresponsible management style, practises and work attitude at this supermarket.

    I am sorry to be so critical about the whole thing, but than my incompetence threshold has always been very low.

    (pictures taken with a Nokia 7250)
    Live long and prosper - Tuvok
    Live in USJ23 - Robert
    And that's the bottom line cause Stone Cold said so!

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