KESAS-EXPRESS TAG .. we are ripped off!

[sundaygirl]

Hi all

I am not sure how many of you are owners of Express Tag, but checked this out ...excerpts from
KESAS.com.my
"PLEASE BE INFORMED THAT THE Express TAG SERVICES WILL BE DISCONTINUED WITH EFFECT FROM 30 JUNE 2004 (12.00 Midnight) BASED ON GOVERNMENT’S INSTRUCTIONS.KESAS WILL ONLY REFUND UNUSED PREPAID BALANCE TO ALL THE Express TAG USERS AND THERE SHALL NOT BE ANY OTHER REFUNDS EXAMPLE THE COST OF TAGS.ANY INCONVENIENCE CAUSED IS MUCH REGRETTED."

They refused to reimbursed our tag deposits! I can't remember how much I paid ($100??) but I believe this is a ripped off. If KESAS discontinued the tag service, the the tag is a waste ... but for us drivers, we deserve to be refunded when we return the tag to KESAS. KESAS has no concrete reason not to refund us .... opinions please!

What else can we do to stop this ...

[Dr. J George]

Please be assured that The Consumers Association of Subang and Shah Alam, Selangor (CASSA) is looking into this matter after receiving several feedbacks from irritated consumers.

We are presently initiating discussions with the office of the Minister of Works, Malaysia - Dato' Dr. S' Samy Velu and hope our efforts will be rewarded with a fair and equitable refund to all concerned.

Your undivided support to CASSA on this matter is welcome.

Thank you.

[KH EE]

Post #300! Yahoo! Budiman ke3! 'nuff said!

Read somewhere that any non-Touch&GO's smartags should be exchanged to a smartag, one for one, at NO extra charge as the current tag-users are forced, by law, to relinquished their tags!

[Firefly]

Is this confirmed? If so, which office or place to do this exchange?

[cskok8]

Many thanks to T&G and its Swindler COO.

[KH EE]

I believe that for those whose tags r uploaded via credit cards will be refunded via their credit cards but for cash may hv to go to their ofiices located at most toll booth.

here's hoping cassa & the rest will fight for more. And as usual it'll go to cabinet/badawi for a decision!

[sundaygirl]

i wouldnt count on the refund, wouldn't count on smart tag replacement either ... but i guess tht is the best option that we could hope for

thanks CASSA for highlighting this issue

[KH EE]

don't bet on it, sundaygirl as, as usual, SuperBadawi will come to the rescue...

[orchipalar]

Hi - Orchi is one of them buggers, who doesn't believe in depositing money for something which Orchi needs to expense later with the authority. Only need to pay as n when required to. So Orchi could queue up like everybody else in the respective lanes before the toll plazas. N when its Orchi's turn to pay, Orchi would get the fun to greet, offer the change, give a smile n bid farewell to the collectors.

Over the years, Orchi has grown accustomed to doing that since they first had tolls at Sg. Besi n Labu, way back from 77 day in n day out man..

Pay now use later, never worked out for Orchi, n this being one of the feared reasons.

[cpleong]

I've just went to Fasttrack office along the Sunway toll.
I redeemed by Kesas tag (RM50)and my balance.

I was one of the first few tag purchases, and took advantage of the 50% discount on the tag price. Subsequent buyers have to pay RM100.

CP.

[achee]

Thanks CP for the info. Achee still have some 3bucks in there, and didn't bother to go thru the hassle at first.

Question........achee's is Fastrak. Do you think achee will be refuded too, just like your kesas tag?

Getting back 50bucks is worth an effort.

[sundaygirl]

Do you mean they agreed to refund Fastrack but not Express Tag?
... Fastrack & Exp Tag are two different items, right? Mine has the word Express Tag written over it.

[KH EE]

satish, what's ur advice? redeem now or after 30/6?

[cpleong]

The advise from the counter girl is to redeem now.
If you procrastinate like every other Malaysian does, you will face a long line of processing towards the last two weeks of deadline.

Achee, you should redeem. It is not just your 3 dollars. you will also redeem the price of your tag.

S'girl, my tag was also Express Tag. No worries. They will refund you.

And btw, the refund comes in two options :

1. Fill in the form for refund, and one of the columns provided request you to fill in bank acct # and branch. They will credit directly into your account.

2. The other option, is to wait for the cheque to be issued to you, via snail mail.

And both methods will take around 1 month to process.

p.s. I took option 1.
CP.

[cpleong]

And, also, next to the Fast Track office, there is a group of durian sellers.

For all durian lovers,

They sell kampung durians at RM10 for three. The current batch they have are better than the "Loong Har", 101, D24.

Yellow flesh, a bit bitter sweetish...d best.
CP.

p/s: watch out for cacing holes though. The guys opens the durian windows very fast. Check first before you ask him to open. And he tends to pick the small ones for you. I learnt it the hard way, but you guys don't have to make the same mistake.