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  1. #1
    Join Date
    Aug 2000
    Location
    Subang Jaya
    Posts
    108

    Giant USJ1 replies

    Giant USJ1 replies to an issue raised in this web forum:
    Click here.

  2. #2
    Join Date
    Aug 2000
    Location
    Subang Jaya
    Posts
    108
    Giant replies...

    Our apology to you


    From: noorlida@giant.com.my
    To: "'edteam@usj.com.my'" < edteam@usj.com.my >
    Cc: Chong Yoon Seong < yoon_seong@giant.com.my >,
    Daniel Ong Keat Seang < daniel@giant.com.my >,
    Karen Ng Mei Suan < mei_suan@giant.com.my >,
    Tan Kah Peng < kah_peng@giant.com.my >
    Subject: Our apology to you
    Date: Tue, 27 Jan 2004 11:16:43 +0800

    Dear Valued Customers,

    Greetings from Giant USJ !

    First of all, thank you to all of you on your support towrads us all this years. It was indeed an honour to have loyal customers like you to patronize us.

    We have received and read on all your comments with regards to your shopping experienced towards our store.

    On behalf of the Management, we would like to apologized on all the unpleasant incidents that have taken place. Rest assured that we are taking all the necessary steps as to minimize on the price change factors for on-going and ended promotions as well as staff competency and diligency towards their task.

    Once again thank you and we value all the matters that was addressed to us.

    By you giving feedbacks to us, we hope that we can further improve towards providing a compatible service and standard to all our shoppers.

    Kind regards

    Noorlida Osman
    Customer Service Manager
    Giant Hypermarket USJ 1

  3. #3
    Join Date
    Dec 2003
    Location
    USJ
    Posts
    9

    Service

    Gone were the days (or are they still around) when employees put up hands in resignation and "TAK TAU" when asked "mana letak itu......." or "takda lagi, sudah habis" without even twitching an eyebrow before checking. I once had the experience of "sudah habis" in Carrefour and what do you know another guy with a fork lift was pushing the product out from the store at his back! Are you running a govt.dept or a business? sometimes I wonder. Employ monkeys and pay peanuts thats how the saying goes. You might be able to attract customers with your low prices but with the recent complains....I wonder how many coustomers have you lost?

    Mend you ways, employ quality labour, todays consumers are unlike yesterdays!

  4. #4
    Join Date
    Jan 2004
    Location
    USJ
    Posts
    87
    Hey Folks,

    After long waited time, Giant sends a "public relations" representative, to address all our complaints on their "mistakes", by saying.....what?

    Heck... my boy could write a better post than that....

    They are taking us & the circumstances for granted, instead of realizing the fact that they could be penalized by "the authorities" for their so called "mistakes" or "mishaps"...

    Ya...right.....nothing that a couple of "tokens" or surplus "limau.s" wouldn't settle their "problem" with "the authorities"....

    sap....sap.....soey...mah!!

    So Folks..

    What are we waiting for....shouldn't we react by boycotting from patronizing the Giants....??

    Heck..we have plenty of other choices, where we are willing to pay for better services & values than the Giants....they should at least realize this fact....

    then at the same time, we can ease the jams at around the roads leading to USJ Giant...at the least.


    chris.[not buying anything from Giant now...]

  5. #5
    Join Date
    Sep 1999
    Location
    USJ
    Posts
    4,634
    I gave up on Giant after that embarassing encounter that I had. I go to Carrefour for a hassle-free shopping even though I have to drive further. Other reasons I chose to go there:

    1. Eat in the food court in aircond comfort. And during lunch time, there even had a two piece band to entertain clients. Not sure if that was a one off thing.

    2. Park car in shaded comfort. Cool environment in the car after shopping.

    3. Any returns can be made with absolutely NO Questions asked.

    4. The shopping area is always properly aircond.

    My two bits.

  6. #6
    Join Date
    Jun 2002
    Location
    USJ
    Posts
    89
    Well, may be this is another pathetic small mind of mine, but i experienced when i brought my kid to Carrefour, after paid at cashier, the kid will took the receipt to the redemption counter to exchange for free items. sometimes if there is no free items in our purchase, the staff there will just give the kid either 2 sweets or a small note book to please the kid.

    At Giant, the staff at redemtion counter will run through the long receipt, and return to the the kid who waited anxiously and say: tak ada ! The kid was so disappointed.

    Of course they have their right not to practise what so called customer service, but i saw Giant selling the free gifts of some products away, i did purchase 2 pcs of glass plates with fish deco at 99 cents each, which were the free gift from a toothpaste. Why can't they just give these old or left over items to their customers who spent a lot but with no free gift as a token of appreciation ? This will make people like me very happy ! :-)

    I love the prawn mee and the ABC & cendol at Giant foodcourt, but as what Patrick has mentioned, the car park and the food court hot-air-condition make me think twice.

  7. #7
    Join Date
    Aug 2002
    Location
    Subang Jaya
    Posts
    321
    I think the reply from Giant is but just a political statement. I do not sense the sincerity in their reply. Thay say "we will minimize" the price discrepancies. I do not think we should accept the word "minimize" as any price different from the price on the price tag is, to me as a lay man, is an offence against the law.

  8. #8
    Join Date
    Jul 2002
    Location
    USJ, Selangor, Malaysia
    Posts
    462
    ummm... it seems to me that Giant has taken the trouble to apologize. Sure it may be a PR move. But at least they are acknowledging the problem. Since you chaps seem discontent with the apology, what would you like from them?

  9. #9
    jeffooi Guest
    Same thoughts here.

    Giant has extended its hand of friendship.
    Let's return the gesture in a neighbourly
    manner.

  10. #10
    Join Date
    Oct 1999
    Location
    USJ 12
    Posts
    4,478
    Many of you who are not active or particiapate in community work would not realise that Giant has been a responsible corporate citizen. When we need their sponsorship, many a time they obliged in many ways. I believe they are not doing this to "atone for their corporate community sins" and their gestures big or small do not come with strings or ropes attached.

    As for their reply, we should be thankful at least they respnded. At least they acknowledged that these incidents do happened. 99.9 percent of organisation don't even bothered at all thinking that this will go away. People unlike dogs will get tired of barking. It is up to the individual who are wronged to take further action. As for me, I have taken up the issue with their management. The management wouldn't know if these incidents are all covered up by the manager. What I want them to do is to issue a directive to all their managers to report all these incidents and what measures are taken to prevent this from happening again. We, as customers should bother to report to management if they do happen. By shopping elsewhere do not keep giant corporations at bay and here I am specially refering to Giant Hypermarket.

  11. #11
    Join Date
    Apr 2001
    Location
    Somewhere around here
    Posts
    12,564
    I have used their suggestion form slightly more than a month ago.

    I highlighted to them about nasty fumes drifting over to the seating area. My wife easily get irritated (sensitive nose?) whenever fumes from fried food or whatever (e.g. mamak mee goreng) drift to our way. We then start to sneeze or cough. It's irritating and would upset anyone enjoying a meal there.
    I cold notice other customers also felt a similar irritation and started to shift seats. No wonder seats very near that mamak stall were easily available.

    I believe Giant management must have taken the appropriate action. About a month later and to my satisfaction, I did notice the mamak stall(which did not have any exhaust extractor) do their cooking at the back end of the stall and most fumes evaporating into the open air. The Char Kueh Teow stall just next to it had already an exhaust fan already fitted much earlier, thus not posing any problem earlier. Imagine if there was none, I certainly would think twice before sitting anywhere near those stalls.

    I just glad that they do listen to customer suggestions, maybe not all but my example sure points to progress.
    Of course there are many other areas where they should improve or look into. It's certainly a good effort to use their suggestion/feeback forms provided within the premise.

  12. #12
    Join Date
    Sep 2001
    Location
    USJ23
    Posts
    1,860
    It is good and right for Giant to offer an apology.

    We should not fault how the words are strung together.

    I have had the opportunity and pleasure to experience first hand their generosity and support toward Community building in USJ, ever since they opened.

    This should be a major mitigating factor in their favour.

    Let’s just move along, I am confident that Giant is more than capable and apt at rectifying their own shortcomings, more so now that we are all watching.
    Live long and prosper - Tuvok
    Live in USJ23 - Robert
    And that's the bottom line cause Stone Cold said so!

  13. #13
    Join Date
    Jan 2004
    Location
    USJ
    Posts
    87
    Dear Folks,

    My wife welcomes the idea of re-shopping at Giant USJ1..easily.

    I wish it could be as easy....asking her...not to use "unsafe" handbags so often...as they are the easy target for snatch thieves prowling around USJ/SJ area...

    ...but she says..its safer for her & the kids....for access & parking the car at Giant USJ1....never mind the rain or shine...its free also...

    I can't blame her...as the conditions of basement carparks at The Summit, is not getting much better.....and we have to pay for that?

    ..then again, it is not about the money...when security is concerned!

    Thanks guys for the efforts....


    chris.[GOING BACK TO GIANT]

  14. #14
    Join Date
    Feb 2003
    Location
    USJ
    Posts
    722
    Dear Folks,

    Happy Chinese New Year to Everyone.

    Irrespective of the shortcomings of Giant, honestly I think it was good of them to give us a apology reply eventhough no official letter was even sent to Giant but just a posting on our web forum. Don't know if the Customer Service Manager is a fan of usj.com.my or does she monitor things going on in Subang Jaya through our web forum.

    At least it is better PR than the newspapers. Once wrote a letter to the letters to the editor column of The Sun on the issue of non payment of LAD by the developer for late delivery. The letter was published by The Sun but the developer and project name were censored. Not satisfy wrote another letter via e-mail to the editor and till today the e-mail has never been answered.

    Cheers!

  15. #15
    Join Date
    Sep 2001
    Location
    USJ23
    Posts
    1,860
    My confidence is shattered and I am personally ashamed that I have to bring this matter up again.

    After the apology from their Customer Service Manager, I visited Giant at USJ again on the evening of Wednesday, 04/02/2004.

    They had moved the Lee Golden Dew Pineapple Juice to a new area and smack in the middle of it all; they have put a poster indicating:


    “Okay” I thought, they did the right thing, but upon further inspection, ooops this is what I saw pasted on the cartons all round the display.


    I do not understand the reason for such a pricing policy and I doubt very much that there is a good explanation for it.

    Which has lead me to believe that the apology sent through www.usj.com, smacks of insincerity. To the management at Giant it was all one big hypocritical reply to appease a few troublemakers.

    If you patronise them, be sure to look out for the cleaners who lay and sit around on the sales floor chit chatting during the evenings. A reflection of the management philosophy at this supermarket? probably.

    I advise their top management to send some knowledgeable people to look at the irresponsible management style, practises and work attitude at this supermarket.

    I am sorry to be so critical about the whole thing, but than my incompetence threshold has always been very low.

    (pictures taken with a Nokia 7250)
    Live long and prosper - Tuvok
    Live in USJ23 - Robert
    And that's the bottom line cause Stone Cold said so!

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