My house phone has no dial tone but Streamyx is okay. TM technician said my house telephone wires need fixing or rewiring. Anyone knows a good telekom contractor?
That's surprising....its TM that does the rewiring, unless its internal wiring....for that your electrician should be able to fix it....a bit late now, but you should have asked the TM guy to "tolong" ....of course nothing is free these days
How did the TM technician know it's wiring problem? Did he go to your house and check it out? I had the same problem couple of years ago. Called up their customer care line. Told me it's my account problem, my house wiring problem, phone kaput etc. I insisted they send technian to my house to check. Turns out it's the splitter that went kaput. TM technician repaired it the same day. Only need to pay for the new splitter.
I faced the same problem as you. They climbed up the pole behind my house and make a call to prove the point of internal wiring. I was not convinced. Though he was TM, he was able to refer me to their outsource contractor who wanted to charge me RM 240. I think they either owned the company or getting a hefty commission. I had a feeling they manipulated my line using their system. If the internal wiring is faulty, your Streamyx shouldn't work. I refused to budge. A few days later, everything back to normal. Tell them to reset your system.
snowy_8, TM technician came, used his handset to connect the wall socket directly to confirm it's the internal wiring. He then went to the back & noticed that there's no lightning arrester & said probably internal wire damaged by lightning.
fRaNkY/pcyeoh, found out from Lowyat forum that streamyx used different signals so it's still working. I'll keep KK in mind when I decide to engage them.
I'm now shopping for a new rj11 jack and phone wall socket which somehow was broken when the TM technician connect it directly to the modem.
Since the Streaymx is working fine, it is possible internal wiring problem causing no dial tone
if your splitter is placed before the internal wiring of your phone. In other word, you have separate
internal wirings for streaymx and phone.