I think SM's complaints and letters didn't reach Manulife's CEO, George Chew. While driving back to office just now I managed to listen to the last quarter of GC's radio interview (repeat) and this guy said a few times he's only 3 months into this CEO job (I think he was transferred from some foreign office). Somehow I have this feeling some senior mgnt in Manulife Malaysia is hiding the problem from their new CEO.
If my staff hides something so important from me I will be damned pissed cos SM's case is unlikely to be an isolated case. If there is a control breakdown somewhere or some database weakness these are likely to be entity wide and needs to be addressed.
Do you seriously think that George Chew will be bothered with a case involved thousands of peanuts??
I think it is not a question of whether CEO George Chew would be bothered with a case involving thousands of peanuts, the question is whether he can afford to ignore a case exposing complete breakdown in customer service?
By this Friday, the complaint with Bank Negara is one month... must start the reminder and the press the pressure button already and prepare for contingency.... don't tell me Bank Negara also move like a snail... or is it Manulife foot-dragging? We shall find out soon...
The longer they take, the longer this case remain unsettled. :
Buddy... have you tried contacting this Mr George Chew... is he "aware" of this or otherwise...
I mean ~ seriously, isn't ManuLife bothered about the negative publicity or what.... heck, I mean - if you say Stanchart has debited your account: that means the monies have already been remitted to ManuLife, how the heck can ManuLife demand for payment (AGAIN!).... best part, BACK PAYMENT.... like hell, if that is allowed - can you imagine insurance companies telling their clients... like "hello, we've just checked and YOU owe US premiums from 4 - 5 or 10 years ago,... sorry but if you have no receipts, either you pay or your policy lapse..."
The confidential secretary of the CEO, and I believe that is George Chew, had asked for the link to this forum thread and that was 2 months ago and so there is proof that he knew about this. Which also goes to show he doesn't really place much urgency into this case so that tells you the kind of company Manulife is.... we can't force these people... they are paid almost a million a year with MBA from Wharton or Northwestern or INSEAD so how can we teach them, right?
The confidential secretary of the CEO, and I believe that is George Chew, had asked for the link to this forum thread and that was 2 months ago and so there is proof that he knew about this. Which also goes to show he doesn't really place much urgency into this case so that tells you the kind of company Manulife is.... ?
In other words - a pretty useless CEO la... all hype and no substance...
i hv been away 24days...and semo lagi x ok...malu o nly!
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