MANULIFE - Yup, they are it again!!! - Page 13
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Thread: MANULIFE - Yup, they are it again!!!

  1. #181
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    It is already 3 weeks since I reported to Bank Negara Malaysia.... maybe they are busy looking for gold bars....

  2. #182
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    Quote Originally Posted by Challenger View Post
    I think SM's complaints and letters didn't reach Manulife's CEO, George Chew. While driving back to office just now I managed to listen to the last quarter of GC's radio interview (repeat) and this guy said a few times he's only 3 months into this CEO job (I think he was transferred from some foreign office). Somehow I have this feeling some senior mgnt in Manulife Malaysia is hiding the problem from their new CEO.

    If my staff hides something so important from me I will be damned pissed cos SM's case is unlikely to be an isolated case. If there is a control breakdown somewhere or some database weakness these are likely to be entity wide and needs to be addressed.
    Do you seriously think that George Chew will be bothered with a case involved thousands of peanuts??

  3. #183
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    I think it is not a question of whether CEO George Chew would be bothered with a case involving thousands of peanuts, the question is whether he can afford to ignore a case exposing complete breakdown in customer service?

  4. #184
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    By this Friday, the complaint with Bank Negara is one month... must start the reminder and the press the pressure button already and prepare for contingency.... don't tell me Bank Negara also move like a snail... or is it Manulife foot-dragging? We shall find out soon...

  5. #185
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    I do not think they will move any faster. They are just like any other gomen department.

  6. #186
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    The longer they take, the longer this case remain unsettled. The longer this case remains unsettled, the more free publicity Manulife gets siang dan malam... I can wait....

  7. #187
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    Quote Originally Posted by SiangMalam View Post
    The longer they take, the longer this case remain unsettled. :
    Buddy... have you tried contacting this Mr George Chew... is he "aware" of this or otherwise...

    I mean ~ seriously, isn't ManuLife bothered about the negative publicity or what.... heck, I mean - if you say Stanchart has debited your account: that means the monies have already been remitted to ManuLife, how the heck can ManuLife demand for payment (AGAIN!).... best part, BACK PAYMENT.... like hell, if that is allowed - can you imagine insurance companies telling their clients... like "hello, we've just checked and YOU owe US premiums from 4 - 5 or 10 years ago,... sorry but if you have no receipts, either you pay or your policy lapse..."

    Pretty lousy service if you ask me....

  8. #188
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    The confidential secretary of the CEO, and I believe that is George Chew, had asked for the link to this forum thread and that was 2 months ago and so there is proof that he knew about this. Which also goes to show he doesn't really place much urgency into this case so that tells you the kind of company Manulife is.... we can't force these people... they are paid almost a million a year with MBA from Wharton or Northwestern or INSEAD so how can we teach them, right?

  9. #189
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    Quote Originally Posted by SiangMalam View Post
    The confidential secretary of the CEO, and I believe that is George Chew, had asked for the link to this forum thread and that was 2 months ago and so there is proof that he knew about this. Which also goes to show he doesn't really place much urgency into this case so that tells you the kind of company Manulife is.... ?
    In other words - a pretty useless CEO la... all hype and no substance...

  10. #190
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    If only someone from that company respond in this thread will we have a clearer picture and that will be great. At least, we get to hear both sides.

  11. #191
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    Welcome to the Manulife thread, Mr CS Chua!!! So nice of you to suddenly have an interest in the subject matter and suddenly posting in this thread...

  12. #192
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    i hv been away 24days...and semo lagi x ok...malu o nly!

    Yang Balik TIUxlatotupai
    in luv with bikes...in lust with AphroditeS AWAS! Suspek is an Avid procurer to myths, lies, legends, folklores, i-ching, rumors, misinformation, cakap-ayam, spɹoʍ uʍop ǝpısdn puɐ˙˙DLL .
    p/s Take all the above with a XL salted duck egg, wash down with 2fingers of sodium hypochoride, and suck on to a pebble size tmn negara Rock salt

  13. #193
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    Of course it is still unsettled... I am not like you can pick up phone and call any CEOs and some say the PM to sort things out...

    We ordinary folks have to do it crawling on the ground and eat dirt lah....

  14. #194
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    Nov 2007
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    Well, year end holidays is gonna end soon... !!

    As you said before, they can hide but they can't run ...

    Hope 2013 is the end of the world for these corporate parasites in malulife..

  15. #195
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    Well, just have to fight harder lah Rhiga, and thanks for still sticking it out with the cause...

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