I’d like to share a very unpleasant experience I had with a hotel in USJ.
Had booked a hi-tea function for a family function held last month, April 2012.
Specified some info like, start of our function time, area designated for guests, to the hotel staff concerned before the function date and
had to pay upfront RM800 plus.
Unfortunately there was miscommunication among the staff, whereby when my guests arrived
at the hotel they were greeted with empty pots, our designated area were occupied by some walk-in guests.
With much begging to refill the pots all we got were leftovers not equivalent to the prepaid value.
When met with the manager in charge, we were told that they thought we weren’t coming.
Apologised for their mistake, but to cut a long story short, all our guests went home very hungry.
We requested in writing for compensation and patial refund (not sure of my consumer rights here, need help).
All we got was ‘sorry for their mistake’ in writing of course.
I know my humiliation and FRUSTRATION is nothing compared to that of what Ambiga,
Lim Guan Eng and most Bersih participants are undergoing.