EON Glenmarie Service Center
It was a disappointing wait, my friend sent his WAJA to repair his faulty transmission (due to his first service!!!!) with appointment (since the officer in charge AZLAN mentioned that only customers with appointments will be entertained, walk-in customers have lower priority). After taking his number (025), the current number was (018). Which meant maybe waiting half-hour to go through 7 customers in the queue.
The number of officers working at the counter=3, dwindled down to 1, and I suppose after entertaining customer number 018, the last remaining officer went to join the others for a tea break! (I know it's a tea break, because AZLAN said it himself! "Memang takde orang, sebab diaorang pergi minum.")
There were at least 20 people waiting at the couches, and countless other walk-in customers who were told by their very own customer service people that walk-in customers would be entertained.
I believe that the actual mechanics doing the work in the service center are reliable and respectable. However, the most important link in the chain of customer service just breaks down where it matters: customer-facing employees have complacent attitudes. How can people in a private sector go for tea breaks, how can they afford to?! Yet, we must remember that Proton is a G-backed project, and complacency has become a disease that is so malovelant in this corporation, that come AFTA, when prices are more or less comparable, it's not so much the quality of the cars we'll take as benchmark; rather it will be the quality of the service that matters!