I recently had a bad experience with my car battery. On Mon (5 Jul) my car would not start due to battery problem. I contacted the car workshop - VK-1 Auto where I purchased the battery less than a year ago. To solve the problem, the car workshop charged my battery for about 1.5 hour. But the owner of VK-1 Auto Car workshop at SS15/4 refused to claim a new battery for me even though it was under warranty (I still have the receipts). Instead, he told me some long story about how people 'con' him in the past by leaving their car lights on, and pretending the battery has spoilt. So, he only charged my battery (about 1.5 hours) and said the battery is OK.
On Fri (9 Jul) my car would not start again. I contacted the car workshop again and he insisted that it is my car that is causing the battery problem. Again, he did not want to change / claim for me a new battery. He did not even do the necessary check! Plus, he kept trying to make me buy another battery of another brand! He said if I want to claim, I have to leave my car in his workshop for 2 days! huh, what happened to temporary replacement battery? What if something happen to my car in his workshop?
I was so angry I asked him to charge my battery just sufficient for me to drive to Toyota service centre (my Vios is less than 2 years old).
I changed my battery at Toyota and did a service check. Toyota confirmed nothing was wrong with my car and that the battery is defective.
After that I contacted Yokohama Customer Service and told them what happened. I went to their plant in Glenmarie and they confirmed that my battery was spoilt. They gave me a new one as part of the warranty claim.
My point is - the car workshop at SS15/4 is useless. The owner is either plain lazy, plain unhelpful or just **&^. It does not cost him anything at all to claim the battery for me. Instead of helping me, he insinuate that I am trying to bluff him, that I was not careful with my car (ie: leaving lights on the whole night), car got problem, thus draining the battery. Huh? he did not even check the battery condition! Granted, he did not have the equipment to check the inside of the battery. He should then contact Yokohama!
I will never go back to this workshop again and I want to share this incident so that consumers like me are not shortchanged in future.