Maxis ISP

[patrick]

I am furious with Maxis and would like to know if any other suffered the same treatment I had to endure.

Sometime last week I could not retrieve my mails and on further enquiry, I was told that my account had been suspended as a result of renewal due. The point is I did not receive any kind of reminders at all ! What is so difficult about setting an automated reminder.

Now, if anyone of you had the same experience, please stand up and be counted. I will make sure Maxis hear more from me.


Rgds,
Patrick

[jeffooi]

Maxis is my back-up dial-up service provider, knowing how
reliable Streamyx and Jaring can be.

My experience with MaxisNet is like this.

They did not send me a reminder for renewal.
They suspended my account. (OK, I was at fault for not paying)

So I paid up.

One month later, they sent me 2 free TGV tickets for having
renewed for another 6 months.

Guess I am going to take Patrick to the movie to calm him down.

[patrick]

That makes two of us who didnt get any kind of reminder. All we got was the axe coming down. Anyone else?

Btw, something else I didnt reveal earlier. The person who answered my phone insisted they had sent out an sms to remind me to renew my sub. When I asked for the phone number to which they sent the sms, the person couldnt respond. Then she insisted they sent an email. And when I asked for the date of the email, again she couldnt respond! Terrible!!

Rgds,
Patrick

[satish]

Patrick,
I also kena..suspended my email account, wzout any warning.
They told me, according to their laws, no need to tell us.
We have to keep track of expiry date ourselves.
Lucky I cud register wz my old email name..now am paying RM7.00
per month..including 30M space for album fotos..
Rgs

[kwchang]

Why can't a money-making concern like Maxis give better service? I have been with Jaring from the start and I get periodic account balance emails from Jaring thru my email. Having once updated my balance with a Jaring reseller, Utusan, I also get snail-mail notes from Utusan. Besides all that, I check my balances sometimes thru Jaring's secure online service. Hmmm... if only I can get broadband from Jaring.