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Thread: Service Charge for Restaurant

  1. #1
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    Service Charge for Restaurant

    I think SERVICE CHARGE is a over-rated. It can come up to easily 5%-10% of the bill. Then what do we get...some foreign worker that don't even understand what i want. Poor service & dirty toilet is what we get too. It is hidden and most consumer just take it as a norm.


    Even frustrated is when i am charged 5% for take-away.
    I went to Mee Papan in Kota Kemuning for a take-away. It was RM6+RM0.30(5% service charge). I was so fed up with the waitress keep on telling me that the service charge is a standard for everyone.

    I am politely telling her that it is wrong but their attitude is terrible. Then tell me that:-
    1) Boss said to charge like that
    2) It started 2 mth and nobody complain...sigh
    3) It is charged to everyone.
    4) Ask me to call the boss.

    So i take down their business license no, keep the receipt & lodge a complain letter to FOMCA.
    http://www.fomca.org.my/english/index.php
    Live Happily & Leave Peacefully.
    (It doesn't come without a fight)
    *Sit & Protest - BERSIH 3.0*

  2. #2
    Join Date
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    First mistake - complaining to the workers (like the waitress, for example)

    What can they do? They are only the low-wage earner. They are not the Management. Not their problem. All complaints should be addressed to the Public Relations Officer, the Manager or the Owner. Right?

  3. #3
    Join Date
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    Quote Originally Posted by kwchang
    All complaints should be addressed to the Public Relations Officer, the Manager or the Owner. Right?
    Usually it is right but sometimes it doesn't work. I went to a newly opened shop selling German food in Bdr Puteri Puchong and ordered pork knuckles. It was so hard and dry, so we complained to the waiter (nodded his head and walked away), then to the supervisor (said "too hard, ya?" nodded and walked away), finally complained to the si tau poh who just smiled, said sorry and walked away. This item costs almost RM50 with the service charge of 10% and we hardly ate half. No customer service also charge for service. Wonder how some people do business.

  4. #4
    Join Date
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    It is my understanding that service charges are only legal if they are make known to the customers before they order their meals. In hotels, they are usually printed in the menu and shown openly so the customers are aware of it.

    If the service charges are not publicized (written, posted and visible) like those in the hotels or restaurants, the customers have a right not to pay the service charges.

    I also know that many restaurants do not give these service charges back to the waiters and waitresses. It is additional money for the owner. Very sad.

  5. #5
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    I wonder what is the legal law to qualify a Malaysian restaurant to levy service charge.
    Perhaps should contact FOMCA or the Ministry for clarification. I reckon many are blur blur on justification or its worth.

  6. #6
    Join Date
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    If the restaurant's monthly sales is lesser than 3mil then, customer need not pay any service tax...hmmm there was a list that was going around spelling those restaurants that can charge the ST. It should be in some gomen sites...try googling...


    Customers who are charged for service tax by restaurants that are now exempted can complain to cd@customs.gov.my or call 03-88822605/10.

    Hope that helps...

  7. #7
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    there's service charge and service tax... lets not get confused.

  8. #8
    Join Date
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    Hmmm... I thought service charge is in lieu of tipping and government tax is payable when the outlet's income exceeds a certain amount...
    "Educate a woman and you educate a family; educate a girl and you educate the future." - Queen Rania of Jordan

  9. #9
    Join Date
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    Anyone knows what's the actual scenario on service tax? I notice most restaurants/food oulets, big and small, charges it. Has anyone complained? Did it make any difference?
    Don't just stand there, join in the confusion

  10. #10
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    For service tax, i ask the outlet to provide me the "License from Custom". It have a valid date. I try with the Sushi Zanmai at Sunway Pyramid. They provide for me and then i pay.

    It is the service charge that are without control & standard. Nobody seems to regulate it. Consumer will always being bullied if we don't hold on to the right.
    Live Happily & Leave Peacefully.
    (It doesn't come without a fight)
    *Sit & Protest - BERSIH 3.0*

  11. #11
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    Come to think of it, I don't think there's any control or regulation on toilet entrance levy too. Its sort of a service charge (NOT tax) for proper maintenence and benefit anyone enjoying a hygenic public facility. I'm referring to restrooms (is it really a rest-room? JAMBAN more like it!), that levy anything from 20 sen to RM1.00, and I'm sure there's a lot to be desired.
    I end it here, not about toilets or jambans. I think there's NO control except at the whim and fancy of the building property management.

  12. #12
    Join Date
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    Malaysian consumers don't complain, they whine. Perhaps BS Lee's lodging a complain to FOMCA is a rarity.

    What we are now witnessing is the result of our own years of indifference. We deserve what we get today, so why now want to complain?

    At Point 1 Bistro in Puchong, diners are charged RM1.50 for a glass of drinking water. I wrote about that when I needed a glass of water to down my medications / tablets. But look at the crowd there....

    Look around USJ, name one descent coffeeshop / restaurant offering clean, fresh, hygienic food in clean hygienic comfortable setting with reasonable service and reasonable pricing. Just name me one. I am not talking those airconditioned top-end outlets, just your everyday coffeeshop / restaurant outlet.

    USJarians get what they deserve, period!

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