We refer to your email dated 24 January 2009 with regard to the Astro account XXXXXXXXX.
Firstly, we would like to thank you for taking the time to provide your feedbacks which have given us the opportunity to improve our service and process towards our valued customers. Please accept our sincere apologies, for not being able to respond to you much earlier. We also apologise on any inconvenience caused, arising from your usage of Astro View.
We are please to inform that Astro View magazine free period has been extended to February 2010.
On the issue of the listings section, kindly note that the BBC listings were missed out in the January 2009 edition of the magazine due to a technical error. Rest assured that it is available from the February 2009 issue onwards.
Regarding the Disney and Nickelodeon Channel Listings, we have listed all Fun Channel listings in a two page spread in the magazine, rather than the regular daily listing section. We also endeavour to publish as much programme synopsis as space permits, you may refer to the various sections such as ‘The Grid’, ‘Watch Out’, ‘Week Ahead’ for more programme information.
AstroView has evolved from a simple TV programme listings guide to the current TV Entertainment magazine format. This transformation was implemented based on extensive research and feedback from our customers who have indicated a strong preference for more exclusive contents, articles, interviews, synopses and hot picks which will truly enhance their viewing experience.
In addition, please be assured that we have taken your feedback seriously, on having a secured web page, in which customer’s confidentiality should be our utmost attention and priority. As such, we have highlighted this concern to the respective department, and are pleased to inform that it has been fixed accordingly. You may proceed to use our web page from now onwards, for online communication with Astro.
We trust the above clarifications are in order and we thank you for your patience and kind understanding on the matter. Should you have further queries, kindly contact blah, blah, blah,