TNT Skypak Horribly Bad!

[GreenBug]

One piece of info. I forgot to share with forumers.

The Customer Service Director Ms. Claudine, when she spoke to me the first time when I called TNT, told me that they have called my ex-secreatry in Brunei and offered her to send another shipment to the value of 50% of the present bill i.e. 2 packages damaged out of 4... ROTFLOL

This TNT people are really funny don't you think? Professionals?

[denver]

Greenbug, a friend of mine has a big shipment to send to UK. When I heard he wanted to use TNT, I told him better find another company and showed him this thread. After reading your bad experience, he decided to go with FedEx.

Maybe TNT don't realise how much they are losing customers because of this case. If they are smart, they should just apologize and give you the proper compensation and close case quickly.

[GreenBug]

Greenbug, a friend of mine has a big shipment to send to UK. When I heard he wanted to use TNT, I told him better find another company and showed him this thread. After reading your bad experience, he decided to go with FedEx.

Maybe TNT don't realise how much they are losing customers because of this case. If they are smart, they should just apologize and give you the proper compensation and close case quickly.

Well Denver. That is the difference between little boys and grown men. The folks in TNT cannot even call and explain how the breakages occurred and extend an apology. Thats all I was asking. Thats small boys for you....

What they did, and you saw it yourself, was they resort to coming into this web forum disguised as Izza Batrisya (Its a Bad Risk Ya?) and then send me a standard letter reminding me the onus is on the shipper to esnure good packaging... what nonsense!

Yes, let as many friends as possible know the shameful and unprofessional things that TNT resort to.

[vsat]

Let it go man.... applaud your determination but try to channel it somewhere beneficial...

[GreenBug]

Let it go man.... applaud your determination but try to channel it somewhere beneficial...

Keep your advice to yourself vsat.

[ahbitchew]

just did a google search on TNT skypak, guess what, GB complaint come out on the front page of the search result !

talking about bad publicity, now the whole world know !

[USJ27Resident]

talking about bad publicity, now the whole world know !

These buggers probably think they can get away with it... as they probably used to local Customer Services standards... to their undoings...

What irks me to think that these buggers and their Customer Services Director is BLOODY aware of what is happening here, but still don't care or... worst, don't know how to damage-control this whole episode.

Can someone tell them to figure out what is [ C & A ] in Customer Services...

[pcyeoh]

There are two incidents which I have personally experienced. The first one was where I personally paid a visit to one of the Middle Eastern embassies which bought a couple of our computers. Unfortunately they were hit by quality issue and we knew they came from a batch that had a higher quality failure than usual. I went with my dealer where I apologised to the senior diplomat and offered to swap one to one and bear the full cost of all the necessary work. The diplomat was so satisfied with our offer. Later he pointed out to me that it was not our offer of the swap that swept him off his feet but rather as Compaq, we even went down to a customer who merely bought 5 units when companies like Petronas during that year bought 8,000 units. For that he gave me the English version of the Koran as a token of his great appreciation.

The second incident just happened today. I brought 19 of my colleagues to the new Jaya 33 opposite the so called Jaya Supermarket and we had a group lunch at MJ Restaurant. And of all people, my friend and I had to wait and wait and wait for more than half an hour for our orders. By then everyone has finished theirs and were about to leave when our standard set lunch of fish n chips and chicken chop were served on our table. There was no apology. I asked for the boss and he was very busy in the kitchen. I took his business card and later called him to complain how, in his service business could he afford to treat me like this. He told me he was very aware of our orders and intended to apologise to us as he has our contact number when we made our booking. Since he apologised to me so profusely. I accepted his apology and I told him that we shall patronise his restaurant again. And he promised me this will not happen again

Customers are reasonable people and are also human. But like any customer, we will bring our business elsewhere if we are treated like dirt and I believe Greenbug is being treated like one now. I know he can be reasonable and is willing to kowtim. It is not going to cost TNT an arm and a leg unless TNT chose to ignore him completely. Then I bet those arms and legs will be torned away by TNT itself and not by C4 when they screwed up.

[GreenBug]

There are two incidents which I have personally experienced. The first one was where I personally paid a visit to one of the Middle Eastern embassies where they bought a couple of our computers which failed quite often and we knew they came from a batch that had a higher quality failure than usual. I went with my dealer where I apologised to the senior diplomat and offered to swap one to one and bear the full cost of all the necessary work. The diplomat was so satisfied with our offer and he later pointed out to me that it was not our offer of the swap that swept him off his feet but rather as Compaq, we even went down to a customer who merely bought 5 units when companied like Petronas during that year bought 8,000 units. For that he gave me the English version of the Koran as a token of his great appreciation.

The second incident just happened today. I brought 19 of my colleagues to the new Jaya 33 opposite the so called Jaya Supermarket and we had a group lunch at MJ Restaurant. And of all people, my friend and I had to wait and wait and wait for more than half an hour for our orders. By then everyone has finished theirs and were about to leave when our standard set lunch of fish n chips and chicken chop were served on our table. There was no apology. I asked for the boss and he was very busy in the kitchen. I took his business card and later called him to complain how, in his service business could he afford to treat me like this. He told me he was very aware of our orders and intended to apologise to us as he has our contact number when we made our booking. Since he apolgised to me so profusely, I told him that we shall patronise his restaurant again. And he promised me this will not happen again

Customers are reasonable people and are also human. But like any customer, we will bring our business elsewhere if we are treated like dirt and I believe Greenbug is being treated like one now. I know he can be reasonable and is willing to kowtim and it is not going to cost TNT an arm and a leg unless TNT chose to ignore him completely and then I will bet those arms and legs will be torned away by TNT.

And PC, I have consistently said all along in this thread, just call me up or write to me and explain what happened and extend an apology... I am not interested in any financial compensation whatsoever. But thos people in TNT resort to disguising themselves as Izza Batrisya lah, sending letter to remind me that the onus is on the shipper to ensure good & secure packaging lah, call up my ex-Secretary in Brunei to offer 50% discount for next shipment lah... to me TNT suxx big time as far as customer service is concerned. I have never in all my 26 years in working life and as a customer come across such an unprofessional, childish and arrogant company as this TNT this time.

[USJ27Resident]

Check this out la...

Mission

Our mission is to exceed customers' expectations in the transfer of their goods and documents around the world

We deliver value to our customers by providing the most reliable and efficient solutions in distribution and logistics

We lead the industry by instilling pride in our people, creating value for our stakeholders and sharing responsibility for our world


Err... sorry no prizes for guess whose corp mission statement is this....

[USJ27Resident]

[I]Our standards:
------------------
Aim to satisfy customers every time FAILED... [no need to comment further]

Challenge and improve all we do FAILED... nil improvement, unless you call pretending to be a customer instead of an employee, an improvement

Be passionate about our people FAILED... still no apology

Act as a team PASSED.... Thanks to Izza... or issit Aziz..

Be honest, always Hmmmm... reserved.

Measure success through sustainable profit PASSED... by ignoring GB's case

Work for the world FAILED... so far, couldn't care less

[GreenBug]

... so far, couldn't care less

Well, I guess for the lack of a better description, this aptly describe TNT Malaysia as an organization. Looks like their corporate mission / vision statement is all crap!

[Rocky19]

Keep your advice to yourself vsat.

ROTFLMAO...what a great reply GB.

go for it man. Don't let TNT off the hook. They snafus after the events are terrible.

[GreenBug]

ROTFLMAO...what a great reply GB.

go for it man. Don't let TNT off the hook. They snafus after the events are terrible.

PCYeoh made life difficult by sticking the "rottweiler" tag on me so now I have to live up to that reputation.

So the "professionals" in TNT better brace themselves for more expose. As it is now, they are behaving like our PM - "elegant silence" - and hope things (read : problems) will go away by itself. Not this one TNT, no fat chance whatsoever it will go away without an explanation of how the heck you guys broke two hardy bottles and not without a written apology....

And also, where is IZZA BATRISYA (It's a Bad Risk Yah!) now... it was an insult for TNT to be hiding behind a nickname coming into this web forum pretending to be someone else and got exposed for the childish prank. Can't imagine how a multi-national corporation can resort to such unprofessional prank!!!

[Rocky19]

And also, where is IZZA BATRISYA (It's a Bad Risk Yah!) now... it was an insult for TNT to be hiding behind a nickname coming into this web forum pretending to be someone else and got exposed for the childish prank. Can't imagine how a multi-national corporation can resort to such unprofessional prank!!!

this is sheer stupidity. Why hide behind a nick. Low class. someone should go and talk to them..I nominate...he he