TNT Skypak Horribly Bad!

[GreenBug]

Anyway, GreenBug, I hope you get apologies from TNT soon. It totally screws up my mood when customer service fails to service customers. All the best dealing with people like them.

Bad enough there wasn't an apology, there wasn't any explanation and I had to be the one tracing and chasing for the broken bottles. Oh, in the end I had to force them to send them bottles eventhough broken. And a blur Siti has to call me to check whats "really your problem, Sir?

Anyway, I have pictures now in my digital (of both the good one and the broken glass) for all forumers to see the kind of skills TNT handlers have where they hancur-kacir a nice piece of bottle....

[trifecta]

Will you still be pursuing this?

I really think you should see this through the end, TNT has behaved like kids in not wanting to even to show you your broken package. Then not wanting to own up to their mistake. Secondly their anger towards your legitimate grouses is unbecoming of any coperation, this shows the unprofessionalism and insecurity of their staff, if you cant stand the heat why work at this sort of job in the first place. Also TNT must have processes in place for these sorts of sitauations, none i believe were followed by the ppl that attended you.

I will be bringing the attention of this thread to as many ppl i know that utilise TNT, mark my words.

It's not the destruction of the package that bothers me, it's the handling of the entire thing that does.

[USJ27Resident]

Strange lah Rocky, ... maybe they are afraid I wouldn't receive their message that "the onus to ensure safe and secure internal packing of the contents of a consignment lies with the shipper."....

Huh.... Anus? or Onus ?

Basically this so called pro-outfit [that don't read websites/forums] took their [santa] clause and screwed your backside lorrr... GB...

GB - don't give them quarter, Its about time Customer Services in Malaysia is behaves like Customer Services instead of treating Customers like liabilities...

[GreenBug]

Will you still be pursuing this?

I really think you should see this through the end, TNT has behaved like kids in not wanting to even to show you your broken package. Then not wanting to own up to their mistake. Secondly their anger towards your legitimate grouses is unbecoming of any coperation, this shows the unprofessionalism and insecurity of their staff, if you cant stand the heat why work at this sort of job in the first place. Also TNT must have processes in place for these sorts of sitauations, none i believe were followed by the ppl that attended you.

I will be bringing the attention of this thread to as many ppl i know that utilise TNT, mark my words.

It's not the destruction of the package that bothers me, it's the handling of the entire thing that does.

Hey Trifecta, thanks for your support and advice. Yes, I am taking this all the way. Please continue to post your views / advice in this thread. Once the heat gets hotter, I will post the whole thread to their HQ in Holland and Australia, afterall the local Country Manager is not bothered....

[unconnected]

Hey GB,

You can complain your dissatisfaction through CHINA PRESS. Just give them a call and they'll help you up. Try to listen to MY FM every weekdays from 9.20am till 10am. Usually the DJ will give the phone number to the public to make complain.

Next time when you interested to send your product, why not try using other courier company? Perhaps Nationwide Express? They give us very satisfactory service. My company is a co-loader and each month we give them a lot of parcel to deliver. So must have special attention But i not so sure about individual...

All the best to you...

[chewie]

something out of the topic...just for laughter

What if Fed Ex and UPS were to merge, would they call it Fed UP?

[online12793]

something out of the topic...just for laughter

What if Fed Ex and UPS were to merge, would they call it Fed UP?

Extra Fed UP

[ahbitchew]

being following the TNT saga with great interest and has informed all my friends about it.
It seems nowadays customers’ relationship and satisfaction is no longer high on their priority. I heard that now the best policy to deal with customer complaints is to ignore them frustrate them and hopefully they will just drop it and go away !
So GB don’t give up, all the silent readers here are supporting you !

[GreenBug]

being following the TNT saga with great interest and has informed all my friends about it.
It seems nowadays customers’ relationship and satisfaction is no longer high on their priority. I heard that now the best policy to deal with customer complaints is to ignore them frustrate them and hopefully they will just drop it and go away !
So GB don’t give up, all the silent readers here are supporting you !

Thanks ahbitchew... you can bet I won't let go. Like Pak Kadok and PCYeoh said, I do bite like a rottweiler... people like those in TNT are so unprofessional and yet they can tell their customers in their faces they are professional and don't read web forums.... but they posted anonymously trying to influence the forum, what a joke.

Yes, read and post and support this thread... its going to get more interesting soon....

[GreenBug]

Huh.... Anus? or Onus ?

Its onus but I guess in the case of TNT its anus, if you like... (kwchang... banana USJ27Resident for instigation! to use word anus on TNT!) I didn't want to call them this name - wanted to call them the stuff that come out from the anus...

[USJ27Resident]

Hmmmm.... Kawan baru... 2 post... I wonder if customer or ....

Never mind - will check the IP address with our good fren and see ....

Funny how a hunch turns up to be a helluva an eye opener....

Hi GB,
Went through ur wonderfull stories.....looks very interesting...I am also a TNT account holder.....so far i think they have done good jobs for me...Maybe the particular customer service officer that u dealt with is a new staff.Hope you will receive a good compensation from them

Best part of Izza's post... got me laughing again... THEM PROFESSIONALS that don't read websites and forums, OSO CLEVER TO BLOW OWN TRUMPET.... Jeeeez.... What an ass**** of a company....


Hey TNT [ if you are reading this !!] all you guys needed to do was to give our Greenbug a simple apology and a truthful explaination on what actually happened... instead of this wayang;.... now face the consequences!!!

Duhhhhhh!

[GreenBug]

Hey TNT [ if you are reading this !!] all you guys needed to do was to give our Greenbug a simple apology and a truthful explaination on what actually happened... instead of this wayang;.... now face the consequences!!!

Duhhhhhh!

Shows the type of people which make up the company, right? Strange how they are approaching this like trying to ignore and hope that it goes away. Hmmm... don't they know usj.com.my is the hottest community forum in the country aith 45-55 people browsing at each time on the average? They are so damn arrogant and snobbish to even call & explain and extend their apologies - what service company is this TNT?

p.s. by tomorrow I should know how to download the pictures of the bottle and of course the small pieces they turn those bottles into...

[jararaca]

Ya..i use TNT occasionally.

I shall ask the saleman not to come to our office in the future. With your case story, it give us perfect excuse just to dump them fast.

Well, didn't like their color either.

[kwchang]

...Well, didn't like their color either.

If you are making a racist remark, let me tell you that we do not support such nonsense here in our Forum

[pcyeoh]

Chang, I don't think you should jump on this person when he/she says about not liking their colour. It may not be referring to their skin colour. If he/she specifically mentions the colour of the skin, let us jump on him. Don't fire your tear gas so fast. You need to give some leeway. Leeway by the way has nothing to do with the Lee clan less you jump on me too for being clannistic, if there is such a word.