Dell laptop better or compaq
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Thread: Dell laptop better or compaq

  1. #1
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    Dell laptop better or compaq

    hi just wan to enquire whether dell laptop is better or compaq laptop is better any comments?

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    what I know about Dell is this; always take the 3 years warranty. Not because they are no good but because Dell is not sold outside and so repairs and maintenance are harder. After adding in the 3-year warranty cost with the total cost, and it is still cheaper (everything else being the same) than Compaq, personally, I will buy Dell.

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    Quote Originally Posted by CS Chua
    what I know about Dell is this; always take the 3 years warranty. Not because they are no good but because Dell is not sold outside and so repairs and maintenance are harder. After adding in the 3-year warranty cost with the total cost, and it is still cheaper (everything else being the same) than Compaq, personally, I will buy Dell.
    I'll just add-on.. WE'VE NO CHOICE but to go with proprietry after sales service and original parts at scandalous prices from them only. One to 2 thousand over for replacement motherboard, LCD or other proprietry parts... take it or leave it...they'll charge obscenely to piss you off. Only left with 3rd party upgrade or replacement parts like HDD or memory modules.
    YES! ALWAYS factor in extended warranty for 3 years because most would use the laptop for more than 3 years and it the value depreciates worse than out national car. Thats the name of the game here on laptop ownership.

    Like owners in US..there's always Ebay and various online sources for cannabalized or excess production parts at affordable prices..NOT HERE..we're 3rd world!. Sorry..but I don't trust those "EXPERTS" or whatever in Low Yat or Imbi.. they're risky!.

    My past experience with HP/Compaq.

    My laptop didn't come with a Bluetooth module, although the same model in USA comes fitted STANDARD..no cut corners..
    When I email, fax and call personally at HP Service in Damansara.. guess what..the spare is NOT listed in the inventory..and the service don't even know it exist as a spare or an optional part. I even GAVE THEM the ORIGINAL PART # according to the SERVICE MANUAL. Email HP support..they tell me go buy a 3rd party USB Bluetooth module.. so much for portability..
    In the end..I managed to buy a cannibalized but original BT module, one Pentium M 1.6Ghz Dothan CPU chip all for RM150 and fitted the damn things within half hour and got it running PERFECTLY till NOW..no hiccups or misbehavior!. That's the story..
    Another UNDOCUMENTED issue. Compaq or HP laptops have a BIOS Block for its wireless card. This means it'll NOT accept 3rd party upgrade miniPCI cards that may be available elsewhere and they do perform better. Owners have to buy the original from HP/compaq again at scandalous prices. The BIOS locks in only "approved" cards that bear HP/Compaq designated hardware device numbers. If not mistaken IBM also did this number on owners. Dell didn't resort to this. HP and IBM owners were fuming mad..and it didn't get ANY response from the manufacturer regarding this issue...It still goes on..

    SHYTE to them so called world reputed computer company!.
    Nevertheless..I still feel HP/Compaq laptops look better than Dell.
    Last edited by bslee; 19-07-2007 at 08:46 PM.

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    Quote Originally Posted by bslee
    Nevertheless..I still feel HP/Compaq laptops look better than Dell.
    Have you seen the new Dell? Michael Dell, the founder came back and revamped everything including the colors. Now a person can have 8 colours to choose from like Tuxedo Black, Crimson Red, Pearlescent White etc. I think I will go for the Crimson Red. It will definitely stand out.

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    ceteris paribus, as of this moment of typing, speaking from experience in M'sia Dell service is much better than HP/Compaq. Shame on you HP M'sia .
    Do Unto Others

    "Possessions, outward success, publicity, luxury -- to me, these have always been contemptible. I believe that a simple and unassuming manner of life is best for everyone, best for both the body and the mind." --- Albert Einstein

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    HP... Intel Inside!

    Fact!.. Within HP Towers at Damansara, Intel Field Sales Office is within the same building!.1st floor.

    OTH, Petronas KLCC has got AMD inside.. their awfis lah..

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    but i still think compaq is more solid compared than dell what do u all think. ya, with all the competitor now they come out with color casing but that just the outward...

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    For notebooks, generally there're 3 classes: consumer, business & workstation.

    You get what you paid for. The business & workstation class is more solidly built with better & more durable material. Even a tap on the keyboard u'll notice the difference.

    If you bought HP Compaq, pray that ur notebook don't suffer hardware failure after the warranty period. The proprietary parts & labour charges cost a bomb & u might be better off getting a new one.

    Personally I'm using an Acer bought in Taiwan. Somehow felt the built quality is better than the same variant selling in M'sia. And by default, it comes with 26 months warranty (from the production date) compared to 12 months here. Bought 3 units of Dell on behalf of relatives. I must say I'm very impressed with Dell's after sales service.

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    Quote Originally Posted by scorgio
    You get what you paid for.

    Personally I'm using an Acer bought in Taiwan. Somehow felt the built quality is better than the same variant selling in M'sia. And by default, it comes with 26 months warranty (from the production date) compared to 12 months here. Bought 3 units of Dell on behalf of relatives. I must say I'm very impressed with Dell's after sales service.
    The crux of the issue is that WE'RE LIKELY SHORTCHANGED!...as with other products sold in Malaysia.. as in Proton and Perodua cars too. Please don't tell me the local Kancil is equal or exceed the quality than the Japan Mira from which it was derived from. The Proton's exported to UK are modified to conform to their safety standards which are more rigid than our standards. Bottomline..they pay the same amount of money for the car.. more fortunately, they have 7x more purchasing power than us. We export ALL our best timber leaving the rakyat all the worst grade timber to make furniture with..and it'll rot in 3 years or less.

    Malaysia is viewed as 3rd world mentality..(perhaps meaning..wanna use.. cough out the dough and the rest is to your own peril..otherwise,..don't buy) perhaps say we're better than the worst African countries..and so..the manufacturers..time & again don't really offer us FULL spec and EQUAL Quality as in developed market and BEST and most competitive value.

    C'mon lah.. I paid close to RM4k for my HP/Compaq Laptop and it came WITHOUT the bluetooth module. On top of it..HP can give me the run around (from their support in India to Malaysia) offering a compromised solution..in short they're saying..DON'T HAVE and evading the issue at hand!.

    Buyers in USA got full specs (if the consumer is shortchanged..we'd likely see a class action suit!.. it'll NOT likely happen here..not Bolehland!) and NO-CUT corners for the same money.. Where's the fair play?. Sorry, but in this case and maybe with other purchases, I don't agree with "What you pay is what you get". Its too obvious there's elements of shortchanging Malaysian customers which people here sort of live with and hardly make a noise..which is one possible reason why things hardly improve to the benefit of the consumer. Maybe if it involves a death..then we'd see the Dewan Rakyat start rockin!.(with flers that can tutup mata!)
    Last edited by bslee; 22-07-2007 at 11:42 PM.

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    Quote Originally Posted by bslee
    I don't agree with "What you pay is what you get".
    I was only referring to why the price differs between consumer class, business class & workstation class notebooks. Eventhough the hardware spec may be similar.

    I know how to value what's worth & not. If you don't, that's your problem. So thanks for your lecture which started from M'sia to USA to Africa & back to M'sia.

  11. #11
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    Quote Originally Posted by scorgio
    For notebooks, generally there're 3 classes: consumer, business & workstation.

    You get what you paid for. The business & workstation class is more solidly built with better & more durable material. Even a tap on the keyboard u'll notice the difference.

    If you bought HP Compaq, pray that ur notebook don't suffer hardware failure after the warranty period. The proprietary parts & labour charges cost a bomb & u might be better off getting a new one.

    Personally I'm using an Acer bought in Taiwan. Somehow felt the built quality is better than the same variant selling in M'sia. And by default, it comes with 26 months warranty (from the production date) compared to 12 months here. Bought 3 units of Dell on behalf of relatives. I must say I'm very impressed with Dell's after sales service.
    It is true for Dell when it comes to the Latitude models. They are more robust than say, Inspiron models. Dell's service is excellent because one has paid for them. The Completecover warranty cost is very high but it is very useful as they exchange another unit for you especially PDAs. For this reason, I will go for Dell. Moreover they offer high specs than others too. Not many notebooks are having GE Force 8400 DDR 3 but they have.

    As for HP, I bought a HP desktop in Thailand. The moment a friend heard I was going to buy a HP unit (belatedly), he rushed to warn me to expect troubles. He said all HP units have troubles (very bad stereotyping on his part.) But somehow, my unit had problems from day One. They had to take back the unit after setting it up!! And other problems cropped up which they cannot solved until the warranty period is over. So, for me, HP is the last brand I will buy on planet earth. Right now, I only have 3 preferred brands for notebooks; IBM (Thinkpad), Toshiba and Dell. Period.

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    Thank you for all the postings. Very, very interesting...!!! I am quietly digesting everything..!!!

    But for a laptop "layman", I notice Dell doesnt have too many interesting features like 5 in 1 card reader, no blue tooth etc. Any comments? What about Acer laptop sold here. Any comments?

    Please keep it up and thanks !!

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    Quote Originally Posted by patrick
    Thank you for all the postings. Very, very interesting...!!! I am quietly digesting everything..!!!

    But for a laptop "layman", I notice Dell doesnt have too many interesting features like 5 in 1 card reader, no blue tooth etc. Any comments? What about Acer laptop sold here. Any comments?

    Please keep it up and thanks !!
    Patrick,

    you can add on the bluetooth which I did at RM77, not sure if this was for the model I bought. It seems the 5 in 1 comes standard as my friend has a dell with it and didn't ask for one.I'll let you know once my notebook is here.Long delay.

    Have trouble getting service with m HP printer. and based on my encounter with the HP seller, I'm glad I didn't buy a Compaq and guess I'll never buy a HP product ever again.
    Eye of the Tiger!!!

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    Quote Originally Posted by patrick
    Thank you for all the postings. Very, very interesting...!!! I am quietly digesting everything..!!!

    But for a laptop "layman", I notice Dell doesnt have too many interesting features like 5 in 1 card reader, no blue tooth etc. Any comments? What about Acer laptop sold here. Any comments?

    Please keep it up and thanks !!
    Patrick, u can access Dell's website and configure the specs urself. My XPS model has bluetooth, 5-in-1 cardreader, etc. You can also hv add-ons ie extended battery, more RAM, extend the warranty to 3 yrs, webcam incorporated, bigger HDD etc. Go and have a look. Normally, Dell's offer period would start from Mondays onwards therefore it's recommended to have a look in the afternoon of Mondays to see the latest offers

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    most unfortunate that the title of this thread limits the comparisons to compaq (HP) and Dell. What about Fujitsu and Sony Vaio? I thought they both have very prortable (light) models? Unfortunately so expensive lah.

    My office uses HPs and they have been trouble-free. I find that HPs have nicer designed exteriors - unlike the bland out-dated Dell notebooks. But of course, superficial stuff like cosmetics are not crucial but if both have similar features, I'd go for looks. I like the HP's touch-pad buttons - nicer than the flat pads in Dell.

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