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Thread: shoddy product - what is the law here?

  1. #1
    Join Date
    Nov 2004
    Location
    subang jaya
    Posts
    325

    shoddy product - what is the law here?

    I bought a Takada Breadmaker Bread Maker Model: ISB 1121 for RM240 in April last year, and the whole thing blew up three weeks ago. Called the Malaysian company who handles Takada here (Intersonics Sdn Bhd) and was told it needs a new element: price RM35 plus RM15 for work plus RM12 for sending it back to me. Total RM62.

    The machine isnít even a year old, but the company say their ďyear longĒ guarantee only runs for the machine, not the heating element. I wonder how they think a breadmaker can work without heat???

    Also, their work for the new element is only guaranteed ONE MONTH.

    Iíve got no choice at the moment but to pay the repair bill and hope that it actually comes back working Ė and stays working for a reasonable period of time.

    However, the scenario is this: consumers pay RM240 for a Takada breadmaker and find that after 10 months they may have to fork out between 20% - 25% of the new cost price ever month after that. I think this is crazy.

    Products like these are guaranteed for much longer periods in the UK and Spain Ė and they typically work for 3 or 4 years without any problem whatsoever. In the US the guarantee can run to 5 years for this type of tool.

    What is the case in Malaysia? Is Takada breaking the law by supplying shoddy goods or can they basically do what they want? Tried calling FOMCA but the phone is busy; hope some of you here are up to snuff on this and would appreciate some advice.

    One thing is for sure: Iím never ever buying Takada again. No product quality there at all. Anyone out there have a breadmaker thatís run for more than a year without failing? If so, please let me know the make. I have the feeling Iíll have to buy another one soon.

    Cheers,
    Ellen

  2. #2
    Join Date
    Aug 2005
    Location
    USJ2
    Posts
    597
    I don't really hv the confident in the brand that you mentioned I don't own a breadmaker but my friend in Singapore who is really into baking has a Bluesky breadmaker bought fr Carrefour Singapore at S$69-S$89 and very satisfied with it.

  3. #3
    Join Date
    Dec 2005
    Location
    Shah Alam
    Posts
    1,285
    I have a Noxxa breadmaker, with toaster and oven in combination.... it work day and night but it cost around RM6xx for member....

    I don't know Takada got breadmaker but i used Takada rice cooker and it last only one year plus.......

    Have you took up any bread making classes ?

  4. #4
    Join Date
    Nov 2004
    Location
    subang jaya
    Posts
    325
    Thanks for the brand tips.... I didn't take bread making classes but I checked the Net for recipes and bought one of those little bread books from MPH for RM10. It's enough to get started, now I just throw the stuff together and it works great! When the machine doesn't blow all the fuses in the house that is...

    Cheers,
    Ellen

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