Curt remark from airline checkin counter staff
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Thread: Curt remark from airline checkin counter staff

  1. #1
    Join Date
    Nov 2004
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    Curt remark from airline checkin counter staff

    At the Penang airport this morning, while checking-in for the 6.55am flight to KLIA for my connecting flight to Bandar Seri Begawan, the check-in girl told me if I am not happy with her service, I can go fly Royal Brunei Airlines....

    All I said was why are you not able to give me the gate number at KLIA for my onward flight to Brunei.... no wonder MAS is bleeding....

    Worse still, the SENIOR manager on duty also said its 'correct' for her to say so..... "we cannot stop you if you want to take other airlines" when I didn't even mention anything, all I said was why are you not able to let me have the gate number at KLIA which is a scheduled flight 3 hours later at 9.10 to Brunei.

    Oi MAS, its about time you spend some time and money grilling some sense and hospitality into your ground service staff lah!

  2. #2
    Join Date
    Apr 2005
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    usj5
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    if i were the manager i would have apologise profusely and lament for the company's policy of not allocating the gates three hrs be4 the flight

    perhaps that would soothe the pent up ill feeling of the customer and then offer to explain that the gates can only be shown later

    really-its about customer service even when the customers request may be outrageous - always ways to wriggle out of a potentially confrontational altercation

  3. #3
    Join Date
    Nov 2004
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    Quote Originally Posted by layman
    if i were the manager i would have apologise profusely and lament for the company's policy of not allocating the gates three hrs be4 the flight
    There is really no need for apologies here Layman, they shouldn't have make these uncalled-for remarks in the first instance. This shows the kind of mentality of MAS ground staff. Even the Sr Manager agreed to what the subordinate said, can you beat that?

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