PDA

View Full Version : Doorman refuses to hail cab for hotel guests



tan_r
19-08-2005, 11:18 AM
A vacationing couple wanting a taxi reported that a hotel doorman refused to help them get a cab. Instead, he told them to take a hike!

How would you react to that?

jordan
19-08-2005, 12:59 PM
Maybe, when the couple 1st arrived at the hotel, they didn't tip the fella (or worse still, gave the doorman some cough candies....ala Mr Bean)

:D :D :D

Seriously, it is no big deal to me lah. Just go and hail a cab on your own. If still feeling rich, tip the cabbie more....

dorjee
20-08-2005, 04:30 PM
The hotel management should have sack the doorman for not doing his job, which is to assist every customers on their needs.

If the couple were foreigners, they might not know how or where to hail a cab? Doorman is the one who should assist or the floor manager.

This doorman is a pain in the @*** to Malaysia Tourism Industry.

orchipalar
20-08-2005, 09:26 PM
Err...where did this happened?...something is not right here...n it depends on one hotel's policy to another...

Ahem...the doorman...in every sense of the word...is a man employed to attend the entrance of a hotel, apartment house, or other building... :o

Err...a concierge on the otherhand serves a wider purpose for the guests...or else there is still the receptionists who would gladly attend to the needs of the guests :o

Ahem...maybe this guest is one of those lansi n cherewet type... :rolleyes:

sly
20-08-2005, 09:44 PM
Err...where did this happened?...something is not right here...n it depends on one hotel's policy to another...

Ahem...the doorman...in every sense of the word...is a man employed to attend the entrance of a hotel, apartment house, or other building... :o

Err...a concierge on the otherhand serves a wider purpose for the guests...or else there is still the receptionists who would gladly attend to the needs of the guests :o

Ahem...maybe this guest is one of those lansi n cherewet type... :rolleyes:


totally agreed....some customers is such a pain in the loh.....or the doorman just going through his mid life crisis? hehe :D

mackzulkifli
21-08-2005, 01:06 AM
Are there female door-persons? Perhaps she is having her monthly mentrual cycle ...

tan_r
21-08-2005, 08:37 PM
In some hotels, doorman = concierge one lah.

GreenBug
21-08-2005, 10:21 PM
Whether one is in mid-life crisis, having her menstrual cycle, woke up on the wrong side of the bed, one still has to hail a taxi for visitors if you're a doorman. If it is not your job, then ask the correct person to help hail a taxi for the visitors.

It is wrong to just refuse and walk away. If everyone is like that, then the whole country's image and tourism trade will go down the drain, if not tomorrow, it will be soon.

That was what happened to me when I called the UMW Toyota general line. "Can you please tell me who can help me with this problem" was replied with "Saya tak tahu, saya operator sahja, mana saya tahu?". :mad:

See what happened, a "UMW Toyota Stinks" thread in usj.com.my that has to date drawn 16,000+ hits! is the consequence! :D

tan_r
23-08-2005, 01:29 AM
Perhaps you all should re-read the contents of the original post again. Something appeared to be missed. :rolleyes: :D

orchipalar
23-08-2005, 01:40 AM
Err...refused to get the cap :D

bugbear
23-08-2005, 03:29 PM
Whatever happen, a doorman or a consierge must do what he/she is designed to do. I would expect the management to sack the guilty party if proven to be so. Further to that, it will also give tourism in Malaysia a black eye as it shows a lack of professionalism on our part. Ever wonder why we still have these third world mentality thingy? :(

PeterHng
23-08-2005, 03:41 PM
I supposed the location the couple was asking was very near ie walking distance and therefore told to take a hike. Nothing major abt this... :p

bslee
23-08-2005, 04:23 PM
I supposed the location the couple was asking was very near ie walking distance and therefore told to take a hike. Nothing major abt this... :p

Right!.. next time when you ask me something similar, I'll tell you to take a hike!..no hard feelings ya!.. :D

When I was in the hotel line, we're all cultured to be well mannered and as polite as possible, never to cross any guest, even if the guest is jumping with rage or in a fit. We'd try our best to assist. Tipping is not encouraged either, there's the service charges to cover that.
I'd sack the doorman if he really did that, there's NO excuse for telling off any guest or customer.

Ski
23-08-2005, 04:28 PM
Sorry to say, I find this incident not complete! .

tan_r
06-09-2005, 11:55 PM
A middle-aged man entered a cocktail lounge and walked directly to the bar. "Do you have anything that cures hiccups?" he asked the bartender. Without a word, the bartender reached down under the bar, picked up a wet bar rag, and slapped the man across the face with it.

"Hey! What's the idea?" the astonished man said.

The bartender smiled. "Well, you don't have hiccups anymore, do you?" he asked.

"I never did," the man replied. "I wanted something to cure my wife. She's out in the car."

The moral of the story is that many of us come to conclusion so fast and so long before the problem has been laid before us.