Security upgrade launched for Touch ’n Go cards

[pokemon]

"PETALING JAYA: All Touch 'n Go card users will have to register and upgrade their cards for better security features beginning tomorrow until Dec 8.

Rangkaian Segar Sdn Bhd, which operates the electronic stored value card, said cards which were not upgraded would not function after the deadline.

Users should bring their cards to any Touch 'n Go counter, including “add value” lanes at toll plazas, for the upgrading process, RSSB chief operating officer Swinder Grewal said in a statement yesterday.

All Touch 'n Go cards, including Touch 'n Go Zing Auto Reload Card, Touch 'n Go Hybrid Auto Reload Card, MyKad with activated Touch 'n Go features, and co-branded cards such as the Singapore Cash Card and Touch 'n Go Ferrari Card, would need to be upgraded.

There are around 2.8 million cards in circulation and one million MyKad holders with Touch 'n Go facilities.

“Touch 'n Go security features have not been compromised in the past but as new technology is available, it is time to update the card to maintain a fraud-free status,” she said.

On the registration process, Swinder said users who did not previously register should go to a Touch 'n Go counter and give their details by filling in a registration form.

They could also call the Touch 'n Go Careline Centre at 03-76285115, she said.

Forms can be downloaded from Touch 'n Go's website www.touchngo.com.my and either faxed to 03-76285100, e-mailed to touchngo_careline@rsegar.com or posted to RSSB's headquarters.

“With this exercise, details of card owners will enable RSSB to refund the money left in the card in the case of stolen or lost cards,” Swinder said, adding that the information would remain confidential.

Registration would also allow RSSB to give out free itemised on-line Touch 'n Go transaction statements or e-statements, she said.

Swinder said all users who upgrade, register or purchase new cards would automatically qualify for “The Winning Touch” lucky draw contest and stand to win a 42-inch plasma television every week or a Volvo S40 at the end of the period.

For more information, please call the Touch 'n Go Careline or check RSSB's website.

Federation of Malaysian Consumers' Associations (Fomca) advisor Datuk Hamdan Adnan said any security feature upgrading without any cost to the consumer was most welcome.

“This move will encourage greater use of the card. People will be more confident putting money in their card as they can get refunds if the cards are lost,” he said.

As RSSB would earn more revenue, Hamdan said it should reduce the cost of the SmartTag.

He also questioned the durability of the MyKad, especially when it was used frequently for its Touch ’n Go facilities."

Quote from The Star dated 17 August 2005.

I cannot find any such information on the touchngo website. :confused:

[SunwayKid]

Nowadays, everyone wants our personal info at the excuse of some new technology. At 50 cents per data and with 2.8 million users, TNG will easily reap another RM1.4 million.What's in it for the user to take the time to register - nothing! :mad:

[monster]

....What's in it for the user to take the time to register - nothing! :mad:


Users can win prices in their lucky draw... Swinder said all users who upgrade, register or purchase new cards would automatically qualify for “The Winning Touch” lucky draw contest and stand to win a 42-inch plasma television every week or a Volvo S40 at the end of the period.

With 2.8million users and taking one person only own 1 card... what are ur chances of getting that Volvo S40? 1 in 2.8million!!

[Firefly]

What about my limited edition cards? Are they only uploading data into them cards or changing them out right? :eek:

[monster]

I think they are uploading some software... if change the card, then what abt those (not me :cool: ) that use the TnG feature in their MyKad?

[Firefly]

How come nothing on their site?? where to d/l the form? :confused:

[balitan]

went to their website

the only borang is the one you are asked to pay RM 24.00 per year

hope that we are not asked to pay to get registered .............

any comments ??????

[Firefly]

pokemon. where did you get this notice?

[monster]

pokemon. where did you get this notice?

I also saw the article in today's Star. Also on Star's website at http://thestar.com.my/news/story.asp?file=/2005/8/17/nation/11792136&sec=nation

[USJ27Resident]

:mad: Give me back my RM44 first.... :mad:


By the way, a friend told me this recently (especially if you on long trips!) - get a RENTACAR sticker, stick it on your windscreen.... drive up to the manned toll booth - declare the car is a RENTAL and give your TnG Card to be coded....
when you exit the other end, your charges would be... GUESS... Kelas 5... or oso known as cheaper...... :p oso no need to Q-up...just TOUCH and GO..la

[Ski]

So far i find nothing sinister abt the up grading and registering. I am user and find this card very convenient as i don have to worry about loose change. Once my card got stolen and lost quiet a sum.

This main reason for upgrading and registrating :if you lose your card you can get it deactivated and get a refund of your balance...and also they are streamling and interegating the card to other new service providers.eg transport, parking, bus fares and soon to some themes parks too eg. Bukit Merah Theme park.
Registration is free of charge. and balance from old card will be transfered to the new card. If you want to terminante this service they will return the balance to you too.

Cheerz

[tupai]

...
Registration is free of charge. and balance from old card will be transfered to the new card. If you want to terminante this service they will return the balance to you too. Cheerz

Ski, do they also return the RM15.00 deposit we paid (during the pioneering days? I have 3 cards that i paid deposits for :(

Ta.
Yang Amat Broke lato tupai

[Dr. J George]

PLUS SHOULD GIVE A REBATE OF RM25.00! ;)

Just does not make sense after their last review. :confused:

Somethings is just not right! I have a very bad feeling about this! Watch and tread carefully!

And once again consumers are been put through hell and are they going to give some form of top up rebate of say RM25.00 to every touch & go customer for putting us through this? :cool:

Yes I am proposing it as a customer myself and also on behalf all consumers as President of the Consumers Association of Subang and Shah Alam, Selangor (CASSA)! :D

You call Ms. PLUS! :D

[layman]

why do the co.need personal information for a prepaid toll card ?
i just dont feel comfortable sharing personal biodata with a toll collection company.

why should we capitulate to this unreasonable demand ?

they can hv my 3 cards and the smarttag

with no legal protection under the umbrage of private data information,we dont even hv legal recourse in the event of the company misusing those personal data

in sing and hk under the privacy data act you can refused to hv ur identity card photostated-under their law those information is strictly for the police and the various governmental organisation-the bank can only check ur identitical card and not make copies of the card to prevent abuse of the holders information.

[xweird]

i don't understand why RSSB has to make it such that cards that are not registered will fail to be used after the deadline.

and, yes, i wonder if there is any easy money out of this whole exercise...

[tupai]

until i find out more (where else but at their office and then gotta pay to get there somemore...) :mad:

this whole thing tells me that i am been SWINDLED! :mad: :mad: and maybe i even lose my 3x RM15 deposit paid years ago. :mad: :mad: :mad:

yang akan berdarah lato tupai :mad: :mad: :mad:

[cskok8]

Is the name Swinder or Swindler?

[pokemon]

Can we trust the new system??? We are always in the losing side. :mad:

[jessi24]

I will be doing the upgrading on saturday at touch n go HQ. Any questions you guys wanna ask? Can ask on behalf.
They just need the card to input certain data so that it can be suspended easily due to loss since they already have my details actually.

[Firefly]

Are they are not taking our cards and giving us a new one? What about destroyed cards? I got one that went into a spin dryer and only the sn is avaliable. :eek:

[jand]

all this just sounds too odd to me.

when i last lost my card, I asked if they could have it barred so the next time a person tries to top up the credit, the system would automatically alert them that this card is a lost item. However, they said they can't do that as there is no way they can track it.

This however opened another can of worms, what did they do with all the registration details I've provided for the card? What was it for?

So why are we 'required' to input our personal details again? All this info should have been available to TnGo the moment we applied to the card and nicely stored into a database.

Did TnGo just lost their database? Or TnGo didn't bother to input in our particulars? If so, why take it down in the first place if it's not a mandatory field?

Another case of inept people managing the process, end to end.

[VeeJay]

Yupy ou are right JAND...maybe the requirement is not for all...not sure. I subscribed for the card on 2003. Yesterday when I recharged, I asked the counter when I need to upgrade/update anything...but she said, yours is all set...so I topped up and left....

So it could be for those who subscribed in the first stage of the TnG...

[SunwayKid]

Just downloaded the form - what's the point of asking for my occupation, monthly income, interest and e-mail address? What has all these data got to do with using their card? See what happens now when they become a monopoly!

This is definitely a prelude to selling your info to some other businesses. :mad:

[pokemon]

Is there any laws in Malaysia that protect our private information? :confused:

[jessi24]

No change of card. The same card they just need to card to 'input' further data into it. Claims will only take a few seconds. They already have my details but I still need to walk in. :confused: Anyway as I need to collect my other replacement card due to problems previously will go tomorrow to see what they say.

[USJ27Resident]

why do the co.need personal information for a prepaid toll card ?.

mebbe they want to join the bandwagon in personal data selling like UPU and others.... :p TnG PLUS EZ MONEY

As mentioned in the earlier post, 2.8 million users data sold at 50sen per details = a whopping RM1.4 million! What if they selll it to 10 credit card companies and 10 developers and 10 insurance companies... They make even more and we get more (junk mail every day for the rest of our lives.... :mad: ) Oh by the way - almost forgot - and one lucky bugg*r driving an S40 Volvo and the other bunch of fellas with a couple of LCD TVs :rolleyes:

[layman]

Just downloaded the form - what's the point of asking for my occupation, monthly income, interest and e-mail address? What has all these data got to do with using their card? See what happens now when they become a monopoly!

This is definitely a prelude to selling your info to some other businesses. :mad:

as mentioned in my previous postings,there is not a single piece of legislation in malaysia to protect those personal data.

if abused and 'mishandled',it can be devastating to the unfortunate person(information can be used for credit card application,bank loans,money laundering etc)

privacy data act would preclude the company even contemplating to have those information and if abused the company shall be fully responsible for her negligence and not only the foot soldiers with access to the information

[ceo684]

i don't understand why RSSB has to make it such that cards that are not registered will fail to be used after the deadline.

and, yes, i wonder if there is any easy money out of this whole exercise...

You know what, I think the old card encryption is cracked.

[mackzulkifli]

Yes, I heard that there are clones for sale. It works like this. They buy a card, and then top it up until RM200 ... then they clone it. Sell it for about 50 bucks each ...

The card reader reads from each card individually, without a central database that monitors the balance of each card. So for all intents and purposes, you can keep on cloning to your hearts content ....

That was what a little bird told me. He went on to add that they were losing millions every month.

[pokemon]

Yes, I heard that there are clones for sale. It works like this. They buy a card, and then top it up until RM200 ... then they clone it. Sell it for about 50 bucks each ...

The card reader reads from each card individually, without a central database that monitors the balance of each card. So for all intents and purposes, you can keep on cloning to your hearts content ....

That was what a little bird told me. He went on to add that they were losing millions every month.

By doing so, they will be the one who is benefiting in this exercise.. What do we consumers gain? :confused:

[USJ27Resident]

By doing so, they will be the one who is benefiting in this exercise.. What do we consumers gain? :confused:

My guess.... no more cloned cards....LOL! And a brand new database of info for sale... to purchase from RSSB..... :p