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euvora
12-08-2005, 02:55 PM
http://researchservices1.qub.ac.uk/egov/myegov.jpg
Dear All,

An E-Government survey is built, and the objective of the survey is to gauge your perceptions and views on the quality of Malaysia E-Government services.

Are you satisfied [:) :p] /dissatisfied [:mad: :cool:] with the e-government services?
What do you think about the service quality provided through e-government?
What recommendation would you offer for improving the e-government services?

Share your e-Government experiences in the survey, and click on the following link to begin the survey.

Malaysia E-Government Survey (http://www.myegov.org)

This Malaysia E-Government academic research is being carried out by a team of researchers from Queen’s University of Belfast. The questionnaire is designed to be filled in by individual users of E-Government services, and all responses given to this questionnaire will be treated in the strictest confidential.

Your feedback will help us better understand the ways in which the e-government services in Malaysia should be provided, and how your needs, wants and expectations should be met or exceeded. We look forward to hearing from you!

Thank you.

fjdemang
12-08-2005, 04:27 PM
Oh my God, the website did not list Federal Territory of Labuan, man. This s u c k s !!!!! How can an e-government survey missed one state? I am from Labuan and that is why i am upset. :mad:

pcyeoh
12-08-2005, 04:58 PM
http://researchservices1.qub.ac.uk/egov/myegov.jpg
Share your e-Government experiences in the survey, and click on the following link to begin the survey.

Your feedback will help us better understand the ways in which the e-government services in Malaysia should be provided, and how your needs, wants and expectations should be met or exceeded. We look forward to hearing from you!

Thank you.

Fine. But can we also get your coperation too? Share with us your findings from all our responses. Your findings will tell us whether our government is spending our money wisely to deliver such services to us.

Thank you

euvora
12-08-2005, 05:18 PM
Dear fjdemang,

Thank you for the note, and it has been promptly rectified. Thank you again for your support in responding to the Malaysia E-Government research.

Dear pcyeoh,

I promised to make the results of the E-Government Survey available to the USJ community, and the findings will be publish in e-government conferences or journal papers to push for better E-Government services in Malaysia.

-euvora-

Lexus
12-08-2005, 06:30 PM
Euvora, are you associated to the government?

euvora
12-08-2005, 07:41 PM
Hi Lexus,

For your information, i am not associated to the government. I am an independent researcher and currently based in UK doing my academic research in E-Government. So, please fell free to express your opinions and views about the quality of services delivered through Malaysia e-government. :)

pcyeoh
13-08-2005, 12:59 AM
For your information, i am not associated to the government. I am an independent researcher and currently based in UK doing my academic research in E-Government. :)

You can get in touch with an old uSJarian citizen friend of ours named Dr John Postil who is an anthropologist. He was here for a year recently studying the eCommunity of Subang Jaya and the eGovernment. He did published his findings and I hope you do as well. His email is jpostill@usa.net

euvora
13-08-2005, 11:38 AM
Hi pcyeoh, thanks for the information and Dr. John's email. As for my research, i am trying to survey the citizen to gauge their perceptions of the e-government services in Malaysia. thank you for your wishes.

fjdemang
14-08-2005, 01:05 PM
Dear fjdemang,

Thank you for the note, and it has been promptly rectified. Thank you again for your support in responding to the Malaysia E-Government research.

-euvora-

Hey, no problem euvora. I am just venting my frustrations at the authorities for putting up an infrastructure and seldom with quality, that's all. Remember, I pay my tax and someone decides to use my tax money for a less than average quality 'tools'. However, after I watched the movie 'Hitchhiker's Guide to the Galaxy', I realised that the government is exactly like the Vogons from the planet Vogsphere. Watch the movie and you will know what I mean. :D

Net Rider
15-08-2005, 04:59 PM
Recently I went to Mayban to withdraw some money and they verified my identity with th My Kad and a fingerprint reader. When I commented how good it is to have My Kad to ensure security, I was surprised when the teller told me that the bank have come across a number of cloned My Kads.

You know in "BolehLand" the bolehlanders boleh clone anything, chip or no chip and government departments are no safe with insider "boleh criminal" how can anyone feel safe with electronic transactions?

'E' government? we don't even feel secure with the government we can see and feel, you expect us to accept the invisible, no responsibility 'E' government? no thank you.

euvora
18-08-2005, 02:18 PM
Hi fjdemang,

Consumers have the rights to vent their frustrations/compliments through complaints, and feedback to improve service quality and better customer relationship. I believe taxpayer wants value for money services, and in return the government are trying to improve the e-government services. I believe there is a need for e-consultation or perhaps a platform whereby the government policy makers should consult the citizen's opinions/concerns (needs, wants and expectations) before implementing those e-gov services.

p/s: thanks for your suggestion to watch the 'Hitchiker's guide to the galaxy". I will try to get it form the X-tra vision shop.

Hi Net Rider,

I am sorry to hear that you had bad experience in using the Boleh MyKad. :P I believe there are rooms for e-government developemnt in Malaysia by consulting the citizen after the MyKad implementation. These technologies (internet and non-internet) are great, but it will be useless if there are many bolehlanders, who can clone the chip and lack of participation from users/citizens.Trust and feeling secure while transacting with online government are important to ensure active particpation from the citizen, businesses and NGOs. The 'E' thingy is not a hype ; it will stay with us forever -be it E-Mail, E-Business, E-Community, E-Government, E-This and E-That. It depends on the accceptance of such technology by the users.

That's very interesting of you bringing up the term "bolehland" and "bolehlanders" ..

Maybe we should coin a word E-Boleh! :)

Are you E-Boleh?

regards,
Kenny Wong, the E-Researcher