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Lexus
17-07-2005, 12:24 AM
Which bank is your choice?
And please choose your option based on your explaination or reason.

Harmony
17-07-2005, 12:33 AM
You deliberately left out Maybank ah?? :p

pokemon
17-07-2005, 08:53 AM
Why not having a poll which bank(s) you hate most? :D

headache
17-07-2005, 10:40 AM
ALL BANKS are legal Ah Longs. :mad:
It is the people manning that's particular branch that makes the difference.

orchipalar
17-07-2005, 10:55 AM
Poll Options
Which Bank you like to bank with most?
Hong Kong and Shanghai Bank
Southern Bank Berhad
RHB Bank
Public Bank
Bumiputra - Commerce Bank
Hong Leong Bank
OCBC Bank
Bank Simpanan Nasional
Alliance Bank
EON Bank

Err...why is the name of THE largest local bank be dismissed from this poll...?

Why is one of the oldest banks be dismissed from this list...?

Why is one of the largest bank in SEAsia be dismissed from this list...?

Why is the world's largest bank be dismissed from this list...? :confused:

expat1609
17-07-2005, 11:33 AM
the poll needs some review i guess, but i prefer public bank over maybank, cause i can pay all my bills at the atm without registering any online-banking !! the conveniecne of the barcode reader at maybank is just in the early stages and i can't find to many companies in the list (think only 4 or 5 last time i tried).
it is important to me to do all my banking on atm, coz from the inside i hate all banks equally, and who got the chance to see them from inside - only those with a lot of annual leave or those unemployed :( :mad: :confused:

expat1609
17-07-2005, 11:36 AM
the poll needs some review i guess, but i prefer public bank over maybank, cause i can pay all my bills at the atm without registering any online-banking !! the conveniecne of the barcode reader at maybank is just in the early stages and i can't find to many companies in the list (think only 4 or 5 last time i tried).
it is important to me to do all my banking on atm, coz from the inside i hate all banks equally, and who got the chance to see them from inside - only those with a lot of annual leave or those unemployed :( :mad: :confused:
need to add those two are the only banks i deal with, so i cannot rate other banks !!!!

isarahim
17-07-2005, 12:44 PM
And what about StanChart, OUB, CitiBank, Bank Islam, and Bank Mualamat?

pcyeoh
17-07-2005, 04:03 PM
I think the survey should be conducted to find out what do we look for in a bank rather than which bank we bank with. As it is, the response provided by LEXUS is slipshod. How can he miss out the largest bank in the country and many other prominent banks and yet invites us to participate in the survey?

Ski
17-07-2005, 04:13 PM
Which Bank you like to bank with most?

Hi
To answer your question my account is with a bank that as the least amount of customers and parking is easy. Your guess is as good as mine. :D

expat1609
17-07-2005, 05:10 PM
Which Bank you like to bank with most?

Hi
To answer your question my account is with a bank that as the least amount of customers and parking is easy. Your guess is as good as mine. :D

so is mine, atm can go saturday sunday and weekday after 8-9 pm, lots of parking space usually :D

Lexus
17-07-2005, 07:33 PM
Which Bank you like to bank with most?
I think the survey should be conducted to find out what do we look for in a bank rather than which bank we bank with. As it is, the response provided by LEXUS is slipshod. How can he miss out the largest bank in the country and many other prominent banks and yet invites us to participate in the survey?


I would like but to remind that the administrator only allowed 10 options for the poll. If your bank is not in the list, I apologize...

Lexus
17-07-2005, 07:36 PM
The purpose of this survey is to remind me on which bank is the most popular so I can transfer to that bank. My current bank, HSBC, is a shame for me. I would not like to reveal my own reasons, coz it's personal.

Thanks for your survey.

SunwayKid
17-07-2005, 07:58 PM
There are no good banks, only bad ones, lousy ones and hopeless ones. Whichever bank you choose, I can tell you a horror story as I have experience with all 10 in your list.

Lexus
17-07-2005, 10:46 PM
There are no good banks, only bad ones, lousy ones and hopeless ones. Whichever bank you choose, I can tell you a horror story as I have experience with all 10 in your list.

Really?
Can you tell me about your horror experience with Public Bank?

ftan
17-07-2005, 11:25 PM
I would choose using a bank with more ATM & deposit machines everywhere. That way, I don't have to go to the bank personally and face all the hassle. Sad but true... :)

aRwEn
18-07-2005, 12:07 AM
hmm... so far, in termz o service, i find public bank okie... quite efficient compard 2 a lotta other bkz, even tho i dun personali bank wit tm but my office duz n last time, wn my colleague wuz on long leave, i had 2 cover her portfolio whc wuz admin n dat involvd liaisin wit d bank. d oni disadvantage i find iz dat they dun hav dat many gud productz o special promoz.... iz juz basic bankin.... mayb dat iz y they r so gud.... they focuz on basic bankin instead o bein distractd by marketin their other servicez n productz....

sum bankz like hong leong hav a lotta productz n servicez, n special promoz... whc they strongly market.... but wn liaisin wit tm, they r pretty snobby, unfrenly, n surprizinly, slipshod.... mayb their staff kenot keep up wit all their new marketin campaignz n stuff..... even experiencd b4, errorz in their statemt whc ive not experienced wit otherz bankz!! veri surprizin la!!

my godsis who returnd fr UK 4 a hol last yr had similar bad experiencez wit hsbc... d staff were pretty snobby n unfrenly.... nt juz in msia but oso in hk 2!!! she oso said stanchart not much better.... cuz they were nt dat helpful....

maybk iz... hmm... no commentz la... d oni advantage they hav iz many branchez n atmz thru-out msia n even south o d border.... so iz veri convenient. their service variez dependin on d branch wun. duz dat were formerly other bankz mergd in2 maybk seem 2 hav better service.... cuz d staff r better trained....

rhb iz okie, but again, it dependz on whc branch lerrr.... last time i accompanied an excolleague 2 do sum bankin at d branch inside minez shoppin centre.... n they move at d speed o a snail.... d queue wuz fr d counter 2 outside d bank.... but d branchez in dj n ss2 r quite okie tho.... stimez mayb iz d bank manager la....

alliance bk iz nt bad... actuali saw d bk mgr came out n dealt wit an enquiry fr one o d cuztomerz.... seldom c dat in any other bank....

southern bk, ocbc, bsn, eon... cant reali comment la... havent dealt wit tm....

;)

Lexus
18-07-2005, 12:09 AM
Thanks for your comment arwen.

bslee
18-07-2005, 02:21 AM
WOW! opening another can of worms!! and it smells!..yukkkkkk!

PJS
18-07-2005, 09:58 AM
I think most of us can only express our opinion on the banks we currently deal with and only for the branches we have experience with. The quality of service differs from branch to branch.

Thanks why i prefer to do more than 90% of my banking over the internet, no guessing which bank has the strongest presence on the net ;) That is my favoriate internet bank.

For banking in person, I have to select a different favorite bank for each location. The OCBC in my hometown had been my family's bank for decades and my parent's know the manager for years, they just walk into his office to say hi and his staff will take care of whatever transactions needed to be done while they chat over a cup of tea. I used to be able to do the same at UAB (b4 it merges into BOC, and subsequently BCB) in the same town as our business banking was with them.

In Klang Valley though, we're nobodies, so the bank that has the shortest queues win my heart lor... HLBB in Taipan is quite ok, @SS15 can be very good if I say hi to my fren who works there, @Sunway branch is average, @TTDI branch is not bad either, courteous and efficient staff.

8-10 yrs ago used to deal with PBB in Shah Alam, it was terrible, long queues and high ATM downtime. So I heard they've improved since?

My pet peeve currently is the MBB ATM downtime, but otherwise their counter service is efficient in most branches - but NOT AT BEGINNING OF MONTH or payday... :D

BCB? Mixed bag, generally counter service is pretty bad as they also hv lots of corporate accounts with factories/govt dept with tens of thousands of employee accounts so when it's end month it is very busy.

HSBC so far very good service to me, but their charges are just a bit high. in fact they just called me for a survey while Im posting this, question-answer-thank you sir, and ended the survey, only took less than a minute of my time. :D Too bad I need to utilise MBB more for the variety of services they offer.

Ski
18-07-2005, 11:31 AM
WOW! opening another can of worms!! and it smells!..yukkkkkk!
Agreed to many threads bearing the same questionaire THE BEST........THE MOST....... :(

SunwayKid
18-07-2005, 12:33 PM
Really?
Can you tell me about your horror experience with Public Bank?

Classify HSBC as a bad bank as they charged you a lot of money for maintaining so little. No choice lah - company insist, otherwise no pay.

PBB - Waited 2 hours to open an FD account for my mum and they can't even advise which is the best for a senior citizen. Everything the same, they say - then why so many types of FD. Knowing senior citizen got some funds, they then call her few weeks later and say got very special offer - come to the bank but didn't tell reason. Later found out - buy trust funds ??!!! Reserve a safe deposit box for about a year, they then lose my reservation. MAybe jsut my bad luck. I can go on but my partner still think PBB is the best since sliced bread! :p

If you want to hurt a bank, they don't really care if you move your savings /current account. Just cancel your credit card and move your housing loan! :cool:

aRwEn
18-07-2005, 02:08 PM
hmm.... i thk dat any industry, bankin included, whc providez a service or product 2 customerz wud definitely face both positive n negative feedback.... it all dependz on d cuztomerz experience wit them.... hence, how impt it iz 4 such industriez 2 have proper trainin 4 their staff, especially frontline staff.... n oso service quality control throughout all their branchez 2 ensure consistency of gud service.

;)

mad1126
18-07-2005, 02:54 PM
I voted public bank cos i dun have choice in fact i prefer Standard Chartered and Citibank.

Lexus
18-07-2005, 03:53 PM
Sorry to miss out citibank.
It is already full on the list.

Btw, what about Citibank?

mad1126
18-07-2005, 03:59 PM
Sorry to miss out citibank.
It is already full on the list.

Btw, what about Citibank?

I like citibank because you can basically pay everything on line.Especially their Credit Card..........and lots of discount too.The only thing not so good bout them is that their branches is too little any far away from subang jaya. :(

SunwayKid
18-07-2005, 06:45 PM
Citibank too efficient - u miss one week paying loan they call you, two months, they sent notice to take you to court. Sometimes, the inefficient bank also can consider. Their citigold banking ladies, very pretty leh - only if you have lots of money :D

Lexus
18-07-2005, 06:47 PM
Citibank too efficient - u miss one week paying loan they call you, two months, they sent notice to take you to court. Sometimes, the inefficient bank also can consider. Their citigold banking ladies, very pretty leh - only if you have lots of money :D

Lol..since when u pay attention to banking ladies?

pokemon
18-07-2005, 09:26 PM
OCBC is the worst bank.

They don't follow strictly on their terms and conditions.... :mad:

Lexus
18-07-2005, 11:14 PM
OCBC is the worst bank.

They don't follow strictly on their terms and conditions.... :mad:

Oh .. why u said that?

darren888
20-07-2005, 01:53 PM
Do you know that Maybank has the best Internet Banking (Maybank2u.com) in Asia ?

twohands
20-07-2005, 02:39 PM
I've got accounts with Stanchart, public bank and RHB (many accounts but very little money :( ).

credit card with citibank

car loan with maybank

homeloan with OCBC

had a bit of a problem with stanchart when they were replacing all the magnetic strip cards with the chip based ones, other than that, no probs so far.

don't even wanna mention attempts to open an acct in maybank. system down cik, tak tahu bila online.

Lexus
20-07-2005, 03:27 PM
Do you know that Maybank has the best Internet Banking (Maybank2u.com) in Asia ?

I dont know, but I head some scam from startech a few months ago..so I doubt not going for maybank.

kwchang
20-07-2005, 11:47 PM
The scams reported in Star's InTech is not unique to Maybank. Such scams have also made use of other banks as well. Being a client of Maybank don't make you a target of the scam. You are only scammed if you believed in the email sent to you. In the world of scams, just remember a few important points - such as the fact that banks will never ask you to verify your pin on the internet. If at all, you would be asked to do it at an ATM.

pokemon
21-07-2005, 12:46 AM
Oh .. why u said that?

You will know when you get their credit cards...... :mad:

twohands
21-07-2005, 10:30 AM
You will know when you get their credit cards...... :mad:


What happened pokemon? I've got a home loan acct with them and out of the blue they just sent me a gold card. Am i going to have problems should i use the credit card? :confused:

darren888
21-07-2005, 02:07 PM
I have Maybank Credit Card, Housing Loan, Car Loan, Savings, Current & Fixed Deposit ... and I don't encounter any problems at all.
I pay all my bills through Maybank2u.com

The "Consolidated Financial Position Statement At A Glance" that Maybank sends out to their customers monthly is very good.

Ski
21-07-2005, 03:18 PM
Hi
Lexus, after reading all these postings i still dont know which bank i need to open a account..very very confusing lah..sometime i feel like putting all my money under the pillow. :D ..

Btw Lexus so which bank have you opened your account I am curious :)

Cheers

aRwEn
22-07-2005, 12:26 AM
hmm... i thk there iz no such thing as a perfect bank lorrr.... every bank haz itz own pluz n minuzez..... it juz dependz on wot u r lukin 4.... ;)

pokemon
22-07-2005, 08:50 PM
What happened pokemon? I've got a home loan acct with them and out of the blue they just sent me a gold card. Am i going to have problems should i use the credit card? :confused:

Could you tell me what is the nearest round up value of RM5.52? OCBC gives 1 point for RM1 charged to the credit card.

twohands
22-07-2005, 11:46 PM
Could you tell me what is the nearest round up value of RM5.52? OCBC gives 1 point for RM1 charged to the credit card.

Nearest round up should be RM6 i suppose. I think i can see where you're going with this. ok then, i'll stick to my old credit card and leave the OCBC one at home.

Thanks for the heads up pokemon.

pokemon
22-07-2005, 11:52 PM
Nearest round up should be RM6 i suppose. I think i can see where you're going with this. ok then, i'll stick to my old credit card and leave the OCBC one at home.

Thanks for the heads up pokemon.

Good choice... OCBC is not going to give your 6 points for the above scenario. :mad: So be wise with OCBC. :(

Lexus
23-07-2005, 12:50 AM
Hi
Lexus, after reading all these postings i still dont know which bank i need to open a account..very very confusing lah..sometime i feel like putting all my money under the pillow. :D ..

Btw Lexus so which bank have you opened your account I am curious :)

Cheers

I have problem with HSBC..might try public bank since a lot of citizen choose it.

SunwayKid
23-08-2005, 12:14 PM
Lexus - someone ask which banks are most popular in the Money section and I have asked him to "rejuvenate" this thread. BTW, which bank did you finally go to? :)

chenny
23-08-2005, 01:55 PM
I've had a terrible experience with OCBC Mka. They bullied my mom. Poor lady!!! So OCBC should definitely be out of the list.

kenchen
23-08-2005, 02:08 PM
If possible, i dun want to go to bank.. i do most of my banking
through e-banking... transfer money here.. and there.. make
payment here and there.. the only day i go to bank is when
i need cash. Am using Maybank .. never like Maybank teller system,
but their e-banking is good.

pokemon
23-08-2005, 07:30 PM
I've had a terrible experience with OCBC Mka. They bullied my mom. Poor lady!!! So OCBC should definitely be out of the list.


I seconded the above... they are not professional enough to handle disputes... :mad:

Lexus
23-08-2005, 07:50 PM
Hmm..there are 4 OCBC sastisfied customer..

expat1609
23-08-2005, 09:12 PM
If possible, i dun want to go to bank.. i do most of my banking
through e-banking... transfer money here.. and there.. make
payment here and there.. the only day i go to bank is when
i need cash. Am using Maybank .. never like Maybank teller system,
but their e-banking is good.

is e-banking really save ??? any incidents (experienced or berita angin) so far?

also dont like to go bank, thats why my no 1 is public bank, for their ATM

SunwayKid
10-09-2005, 03:05 PM
is e-banking really save ??? any incidents (experienced or berita angin) so far?

also dont like to go bank, thats why my no 1 is public bank, for their ATM

Personally, I have done e-banking with HSBC, Maybank, RHB and using a very low limit credit card specifically for internet payments for the past three years, have not encounter a single unpleasant incident (touch wood). :)

Of course, you got to take the necessary precautions e.g. don't fall for phising, change your passwords (alphanumeric) regularly and clear your tracks after each e-banking transaction.

GreenBug
10-09-2005, 11:17 PM
The purpose of this survey is to remind me on which bank is the most popular so I can transfer to that bank.

Lotsa Brunei dollars eh? :D Better convert to Ringgit now while its still RM2.23 : BND1.00....... its been falling since they depegged the Ringgit. Used to be RM2.33 to the BND! :mad:

charis14
15-01-2006, 10:24 PM
I switched from a foreign bank client to Maybank's i-account 3 years ago.

Why? Because...
..It provides SAVINGS & CURRENT account
..maybank2u.com provides, I believe, the best internet banking around
..It is FREE OF CHARGE (you need to pay around RM5 per month for similar accounts unless you have high balances)

I was actually checking out Maybank's Premier account but an officer told me not to bother since i-account offers virtually everything similar.
Shared some other aspects in http://www.usj.com.my/bulletin/upload/showpost.php?p=106181&postcount=20 and http://www.usj.com.my/bulletin/upload/showpost.php?p=106699&postcount=29

aurora97
16-01-2006, 01:02 AM
Real life situation not making this up, cause i was responsible for enquiring the Credit card status on behalf of X person.

Here goes, X person has been with SCB for 13 - 14 years and has been paying an annual fee of Rm 200++ and also supplementary Rm 80-100 forgot the sum. The issues here is Annual fee, now how many of you are still paying annual fees for credit cards? best guess is 90% or not many.

It gets interesting, 13 yrs as a gold card holder with SCB and until 2005 X is still paying annual fee. I sense that this X problem, after consulting with others A B n C, X apparently is a loyal customer with SCB. I try to convince X but to no avail, nevertheless i got him a 2 year waiver until 2007. No wait just 2 year? Thats not it, X has not received any gift from SCB, never Defaulted on payment (checked his s/m), probably he doesnt used much credit card so this banks weren't all that happy. In return for a 2 year waiver which i have to write in every 2 years, X will have to sacrifice some bonus points huh??? Even current promotions CCard offered by SCB waived such rediculous annaul fee waiver, what more deduction of bonus points??@!?

Oh and by the way, previously about 2-3 yrs back A did help X to try and get waiver on the grounds that X has been with SCB for 13 years. The branch manager (apparently a friend) said have to contact main branch... bla bla, we don't do credit card here... bla bla.... we only can provide you with info on house, car, and education loans etc...

Want to know whose SCB? Standard Charted Bank! Guess X is loyal customer and follows SCB blindly, Oh well ...

jessi24
16-01-2006, 03:52 AM
It's not the bank but the people who work in them which makes a difference. The policies and procedures are just a guide line and the people who goes the extra mile makes all the difference.

I hold a current account with Affin Bank.
A mite inconvenient as only one branch in SS15 now but I am still sticking to them due to many years ago when I needed a chequing account all other banks insisted on a guarantor. The Affin bank officer took the extra mile to take down my minimum deposit, issued me a receipt and did all the checking (I suppose to see if I am blacklisted.) and called me back after 3 days to inform me go back to them for opening of the account.

My salary account is with BCB and so are my car loans.
The branch in sunway has helpful officers. No problem encountered so far.

PBB is efficient.
There was once when I made an atm withdrawal but no money came out. Without me going to see them or call them, they have detected their mistake and the following day I had the amount back in my account.

Citibank
No personal experience but a few friends of mine (gold card holders) had their card suspended due to fraud and no calls made to inform them. It was when they tried to use it that they discovered their cards were suspended due to fraud upon call in. They have since terminated their service with them.

Maybank sucks.
Lousy and slow service and inefficient officers.
Expect customers to be inconvenienced due to their own inefficiency. I once had a savings account with them but due to change of job have not been using it for a long time. Totally forgot about it until I received a letter from them to reactivate account. Walked in with letter to check on procedures to reactivate and the officer at the counter informed me to go upstairs. When upstairs and needed to wait 50mins before I was attended to. The officer informed me for reactivation of the account I needed to do so at the very same counter I had asked for advice for and I will need to queue again. I terminated my account instead.

charis14
16-01-2006, 08:40 AM
... X person has been with SCB for 13 - 14 years and has been paying an annual fee of Rm 200++ and also supplementary Rm 80-100 forgot the sum. ...
I was in similar position for many years... paying annual fees in cash and subsequently using points to deduct. It was only when I realise the following...
1) Banks are actually PAYING (up to RM50) to secure new customers that I realise the unfair treatment given to faithful clients. That led to my decision to stop allowing them to even deduct my points.
2) Our credit standing is no longer privy to our own bank. Instead, all banks access a centralised credit monitoring system to access our standing (re loans, credit limits, legal suits, etc). In short, I can secure almost similar credit in other banks.

Of course, there is likelihood they may not allow when they know you have plenty of points and cannot afford to "lose" them when you cancel cards. Hence, I cash out all the points one month before due date - since it may take up to 1 month for redemption. I also apply for fee waiver around same time, telling them to terminate if not approved. This way, I get a few hundred ringgit worth of vouchers to spend.

AllUrban
16-01-2006, 10:17 AM
I have an account with HSBC because its the biggest international bank and I have got good service with them in the past in Canada...

But the hours of operation of HSBC (and other banks) here just kills me...in Canada, banks close at 5:30 each day, or they open late to 8:30 on Thursdays and Fridays.

HSBC I have to be there for service before 3:00 pm or they are already shutting the gate....plus the nearest branch is in USJ (oh my)

On the other hand, they do give sensible service when I get there...and they try very hard to make sure that people are confident in their internet banking security...

So I have got few major issues with them. I'd give up on maybank but the company set up my payroll deposit to Maybank and they have the most ATMs...still havent figured that "Activate your maybank card if you plan to use it in Singapore" thing...

just transferred almost all my savings to HSBC instead :D

JackRyan1975
16-01-2006, 12:03 PM
Many banks are advocating customers to use ATM machines for their transactions.

Issues arising:
1) Insistence on using ATMs even most are out-of-order and a long queue has formed.
2) Idle tellers.
3) Old folks prefer human touch but yet compelled to use the cold machine. Result: alienated customers and idle tellers.

Seems to me that they're bent on implementing something to the extent of inconveniencing customers whilst doing nothing to improve their organisational effectiveness.

aurora97
17-01-2006, 04:27 AM
Makes you wonder why when every other bank is switching to electronic banking, ATM deposits (if you don't have Rm 5K please don't go to the counter policy), Cheque deposits, telebanking, and so forth to cut cost, lower expenses,retrenching front line counter officers (those peopel who deal with your deposits and transactions) and customer service rep.

Curiously why is Public Banking hiring people (longest counters i've ever seen compared to other banks), and still making big bucks? Also reflected by its performance in the share market, even shareholders are giving two thumbs up.

Ah yes, nothing beats human contact i think?

your say.

sirgalahad2010
17-01-2006, 03:54 PM
Citibank, HSBC, Stanchart.

CIMB for investment banking.

Citibank and Stanchart for private banking.

Life Ranger
20-01-2006, 10:22 AM
Can you tell me about your horror experience with Public Bank?

Can you tell why PBB has not facilitated its outlets with cash deposit ATMs yet while most of the others have ?

*

jasonbhlee
20-01-2006, 10:31 AM
OCBC bank in USJ9 is the worst you can ever set foot on...at least in USJ. Counter service is slow....and to top it all, they have the rudest Customer Service Officer you can find. Nearly blew my top but luckily had a good night previously, so managed to cool down quite fast. But I stood there staring at her till her face went red as beet!

AllUrban
20-01-2006, 10:44 AM
Makes you wonder why when every other bank is switching to electronic banking, ATM deposits (if you don't have Rm 5K please don't go to the counter policy), Cheque deposits, telebanking, and so forth to cut cost, lower expenses,retrenching front line counter officers (those peopel who deal with your deposits and transactions) and customer service rep.

Curiously why is Public Banking hiring people (longest counters i've ever seen compared to other banks), and still making big bucks? Also reflected by its performance in the share market, even shareholders are giving two thumbs up.

Ah yes, nothing beats human contact i think?

your say.

Just be lucky you're not in Canada. Sure, we get good public service and fairly normal banking hours...but oh, the fees are a killer...

Thats why most people end up using ATMs in Canada. You want the human touch, you gotta pay the salaries :p

Canada also has an excellent direct-debit system for retail transactions, called Interac. Canadians make the most direct debit transactions per year in the world.

M is tech saavy (ok, he isnt...he's just careful with money) so he joined a bank that has no branches. All access and transactions are through ATM, phone, or internet.

M pays no fees on any regular transactions, just uses the card at shops. No reason to carry more than $20 for emergency purposes, taxi fare etc.

I hope excess banking fees never come here !

cheers, m

mikegoh
20-01-2006, 03:02 PM
I was kinda pissed off with HSBC for the way they high handly forced people to use their machines and Internet a few years back. If not for my earlier housing loan, I would have closed my account. Cannot go to counter if you have less than RM5K cash etc, etc. A bit stuck-up I would say. :mad:

PBB have hidden charges when you early settle your HP Loan...add about RM20 even if you are a prompt paymaster. They also charge RM150 for so call fast transfer when you take a HP loan. Of course I have to taruh some people before they refund the hidden charges. Make sure you ask for the breakdown when you take a loan or early settle you car loan. Query all the funny charges. Another miserable problem is that you have to queue a long time at the Taipan branch to make payments.

At PBB Taipan, you want to pay for Insurance and road tax - have to go upstairs. After they fill the forms, they ask you to go downstairs to pay. What kind of system is this? When they first merged the branch, their customer greeter asked me to go to one counter for HP payments. Went and queued for 15/20 mins and reached my turn and the counter clerk told me it was the wrong counter to make HP payments.

Sheesh....what kind of service is this? Another peeve - sometimes call and call - no-one picks up the phone. :mad:



I am now using Hong Leong bank because they have more self-service terminals like ATM, Chq deposit machine and cash deposit machines in a lot of places now. They have just opened another branch in SS19 and it's more convenient for me as I have more choices to bank in at SS19 or at Taipan esp after office hours or weekends/holidays when the traffic is lesser.

:)
I use their Internet banking service to pay all my bills. Not perfect but ok by me. I can pay my PBB HP via their Internet banking. Can also transfer funds to friends at other banks and pay all the utility bills online. I can also check credit statements. Now I can detect any fraudulent credit card transactions quickly because it's updated online. Dun't have to wait for a month.

Loose Hyphen
20-01-2006, 07:58 PM
My vote unstintingly goes to Southern Bank. Every call is answered pleasantly and professionally by an actual person instead of a machine so that it's personal attention for each customer. I have never yet encountered a discourtesy, stupidity or problem from any of their staff. I don't get the runaround, their people return calls and generally bend over backwards to try and solve problems/queries. I don't know how they train their staff but I am full of praise for their people. And I'm just your ordinary average Joe without money to throw around. All seemingly unusual transactions on my credit card gets an IMMEDIATE call from their centre, not a few hours later which was my experience with another bank. The only problem is that they should have more branches.

wecare
21-01-2006, 04:39 PM
I used to admire PB due to the efficient staff and good service at the counter, but I ran into problem with my housing loan account people last year..went they were selling me their bank loan for my house; they kept calling me almost everyday and once I signed off the loan and for the pass 6 months i have not heard from them until recently when i call in to check if my loan is in order before they release the amt to the developer. I am still waiting for my so call free dvd gift...they are not sure and they i asked to put in writing what is happening to my loan..they faxed an important doc. dated on the same day...even the lady was shocked as well. What if I don't call them. I dont want to be caught having to pay late fee, when the fault is not on my part. Probably one of the reason why are are always paying the late charges!!!! and developer will wash their hands too.

I believe there is some error between the HQ and the branch there and they also said the letter was mail to me which i didn't get until today... i am dissapointed at Public Bank and which i have a choice now!!!

upset!!! :mad:
wecare
http://serdang.7.forumer.com

patrick
23-01-2006, 09:55 PM
With the relaxation of the foreign banks ruling, I hope Citibank will open branch here in SJ/USJ.

But I agree, S.Bank isnt too bad. I also find AmBank pretty good. But I still wish Phileo was around <sigh!>.

chin_wan
24-01-2006, 01:37 PM
Where is Maybank and Citibank?

n6688my
24-01-2006, 11:56 PM
Anyone has accounts with the quite new StandChart at Bandar Puteri Puchong (opposite Giant)? i opened an account with them recently & the service was poor. cosy environment tho the bank is small :p

Joe Gomez
25-01-2006, 03:17 PM
Guys .... y isnt Maybank in this poll ??

JackRyan1975
25-01-2006, 03:22 PM
Guys .... y isnt Maybank in this poll ??

Hey JG, welcome back.

I reckon the absence of the largest bank in Malaysia renders the result of this survey unreliable, no?

starrnorth88
26-01-2006, 12:59 AM
Bank simpanan is really not a bank.

concern!!!
28-01-2006, 03:10 PM
i have a really bad experience with the PBB (ss15 and taipan branch) this CNY... the officer there is sucks !their customer service is below the par!!! make me feel like idiot talking to an idiot 2.. i accidently bank in a post dated cheque for my car loan.. and a month later(this month)...i received a letter said that i diidnt pay the car loan for previous month due to the technical error to the cheque.. therefore i called the branch . poor customer service (nvr mind),but they all transfer me from 1 to another for 1/2 hours until the line also putus already for 2 times..then i personally went to the ss15 branch - and deal with the officer in charge..she told me that she had given me a call due to this matter but she insist me didnt pick up the phone and she didnt call back..i thought they should call me until they got me? she keep on saying that she got many other customers to entertain while showing me her log book...what the fish!! is this how she treat her customer? they didnt clear the cheque n cant inform me n even blame POS Malaysia for late delivery of the letter n i have to bear all this interest?

Joe Gomez
30-01-2006, 01:06 PM
Hey JG, welcome back.

I reckon the absence of the largest bank in Malaysia renders the result of this survey unreliable, no?Cheers, JackRyan1975 .... good 2 b back. I agree with u. It would skew the survey results terribly.
But, as a result of that, no one is going to be deprived of a Noble or a Pulitzer or a Magsaysay or even a Najem ( cash in bank ) ;) award, lor ..... so lets let it roll sir.

starrnorth88
04-02-2006, 02:27 AM
PBB - hah ! that one. Last week I saw a long line at the cash deposit machine - the single cash deposit machine.

Talk about 5-day week and the bank asking us to do electronic banking.