RolyPoly
01-03-2005, 12:37 AM
Hey all,
Found a great way of reaching ASTRO's Customer Service...must share with the loyal people who visit this forum...then you can tell others what you benefit from here lah!
After CNY, my friend came back to KL and found his ASTRO's transmission down. He tried calling ASTRO's customer service centre's no: 9543 4188 for 2 days and all he heard was : All our officers are busy now. You can fax or email to us at....blah, blah, blah!!!! Pls press ?? for Main Menu or press ??? to end this call!. One doesn't even get the chance to be put on hold!!!!!
After hearing his complaints, I tried dialling the no. and I got the same responds for 15 mins. So, I press ?? to go to Main Menu and hear the same voice instruction and nothing has changed.
Then......(ha ha aha ha) I decided to dial 9543 6688 which is ASTRO's TV and Magazine Advertising Enquiries and INSTANTLY it was answered by a HUMAN!!!! I complaint about not being able to reach any customer service officer for 2 days, imagine 2 days without ASTRO's transmission, and the funny machine wants me to e-mail or fax!!!!!! What if my email or fax just go into empty hole ............ so I have to wait for another 2 days. I told her I need to get to an officer NOW! She said she just called the officer and her call easily went through. So fine, put me through then! And she did!!!!!
So, in the future if you faced the same problem as I do, just call Advertising Enquiries....definitely no waiting is required!!!!! ASTRO just doesn't want to upset its potential advertising revenue from flowing in, so no waiting for it's high revenue generating customer!!!!! But for us "ciku" who only generates RM110 per month, well..........we can continue to listen to the machine online!!!!
And in case you can't remember this tel. no, just flip your ASTRO's programme guide, voila! it's all inside!!!!
Don't forget to tell others that you learnt this from our forum!!!
Found a great way of reaching ASTRO's Customer Service...must share with the loyal people who visit this forum...then you can tell others what you benefit from here lah!
After CNY, my friend came back to KL and found his ASTRO's transmission down. He tried calling ASTRO's customer service centre's no: 9543 4188 for 2 days and all he heard was : All our officers are busy now. You can fax or email to us at....blah, blah, blah!!!! Pls press ?? for Main Menu or press ??? to end this call!. One doesn't even get the chance to be put on hold!!!!!
After hearing his complaints, I tried dialling the no. and I got the same responds for 15 mins. So, I press ?? to go to Main Menu and hear the same voice instruction and nothing has changed.
Then......(ha ha aha ha) I decided to dial 9543 6688 which is ASTRO's TV and Magazine Advertising Enquiries and INSTANTLY it was answered by a HUMAN!!!! I complaint about not being able to reach any customer service officer for 2 days, imagine 2 days without ASTRO's transmission, and the funny machine wants me to e-mail or fax!!!!!! What if my email or fax just go into empty hole ............ so I have to wait for another 2 days. I told her I need to get to an officer NOW! She said she just called the officer and her call easily went through. So fine, put me through then! And she did!!!!!
So, in the future if you faced the same problem as I do, just call Advertising Enquiries....definitely no waiting is required!!!!! ASTRO just doesn't want to upset its potential advertising revenue from flowing in, so no waiting for it's high revenue generating customer!!!!! But for us "ciku" who only generates RM110 per month, well..........we can continue to listen to the machine online!!!!
And in case you can't remember this tel. no, just flip your ASTRO's programme guide, voila! it's all inside!!!!
Don't forget to tell others that you learnt this from our forum!!!