View Full Version : Complaints on Internet Servic Providers

16-02-2005, 06:48 PM
This article appeared on The Star's In.Tech on 15 Feb 2005

Communications and Multimedia Consumer Forum (CFM): Many complaints on poor service

Petaling Jaya: The Malaysian Communications and Multimedia Consumer Forum (CFM) received hundreds of complaints on service providers last year, most of which were on billing and Internet connection quality.

CFM reported that it received nearly 500 consumer complaints out of which 161 were abt "poor Internet connection" and 145 on billing disputes.

Other major complaints were on unavailability of services (75 cases), poor mobile coverage (45 cases) and poor customer service (37 cases).

Nearly half of the complaints (229 cases) were sent in via CFM's website www.cfm.org.my, while 77 complaints were made at roadshows CFM held throughout last year.

The Malaysian Communications and Multimedia Commission (MCMC) forwarded 73 complaints to CFM, while 56 were made through the telehone and fax, and 51 were e-mailed.

CFM is responsible for regulating consumer-related issues in the communications and multimedia industry. The regulatory function iss carried out primarily via the Consumer Code, which the forum drafted, and which is currently in force.

CFM's other functions include handling complaints about service providers in the industry.

The complaint figures came from a CFM presentation at a closed-door dialogue between MCMC and industry players held on Jan 31. You can download the presentation at: