View Full Version : Cassa Warns Tesco It Faces Consumer Boycott If It Continues Its 24/7 Operations!

07-03-2004, 08:32 PM

The Consumers Association of Subang and Shah Alam, Selangor (CASSA) today warned hypermarket TESCO MALAYSIA that it will organize a massive boycott of its stores nationwide if it carries out 24 hours a day operation.

"We will not compromise in this matter as we want to protect the small traders" said CASSA President and Legal Adviser Dr. Jacob George.

Domestic Trade and Consumers Affairs Minister JJ (Jamaluddin Jarjis) issued the Government's second warning to Tesco Malaysia barely 24 hours after his Secretary-General did the first: Don't open 24 hours a day or you will hurt our local traders.

The Domestic Trade and Consumer Affairs minister said the Government will not permit any hypermarket to operate 24/7 - a lingo used in the Digital Age referring to services that run 24 hours and seven days a week.

"We had warned the approving bodies since the year 1999 to restrict the mushrooming of these hypermarkets as we could see
then, the dangers it posed to small retailers, the traditional local traders in our housing estates and villagers" Dr. George added

However, certain quarters had their own private agenda and as a result we see the mushrooming of these giants! Dr. George said.

He added "Consumerism is just not 'value for money issues' but the need to have a fine balance that out national heritage, traditions and traditional service providers are not made obselete by these giants aided by big bugs!" Dr. George emphasied.

CASSA Chief Dr. George was speaking to reporters after meeting senior journalists at the National Press Club.

The hypermarket operator - a JV 70% owned by Sime Darby Bhd and 30% by UK’s Tesco Stores - says it is only responding to customer demand.

A Tesco Stores (M) Sdn Bhd spokesman said customers want longer shopping hours but “we are also determined to work within the law and we believe that we have received all the necessary permission to extend our trading hours”.


07-03-2004, 11:03 PM
Oh please, be reasonable. Small traders usually do not open after midnight. Even if they do, they may not provide the emergency things we need after midnight. Sometimes, we cannot sleep and we need somewhere to go or buy something after midnight. So let TESCO open 24 hours, it is heaven especially for people who travel a lot overseas and come home late at night.

Cool Hand Luke
07-03-2004, 11:30 PM
Does the man on the street have a say on this? I agree with Ng.

07-03-2004, 11:43 PM
I agree with NG

08-03-2004, 12:16 AM
If Tesco wants to spend money keeping the lights on and the air-cond running overtime, let them contribute to our economy. And they have to pay all those staff working on the graveyard shift. Isn't that giving more employment opportunities?

I hate being rushed to finish shopping by 10pm. This would be refreshing. And I also hate to wait till 10am when I need some groceries desperately. Maybe for the morning shopping needs, this is where the Minister is afraid of cutting into the mom-and-pop shops who actually start very early in the day.

Big hypermarts aren't going to kill the small provision shops because there is some personal realtionship we develop with the neighbourhood small shop. Hypermarts are fine but unless it is next door, it won't threaten the small retailers.

08-03-2004, 12:18 AM
I'm not siding anyone here, but my simple mind simply confuse over the whole episode here .. so I would like to gather more facts before I continue to doubt my IQ level ...

1) With all due respect, CASSA -- I think is suppose to protect Consumer right, now also include small traders? From a consumer point of view I thought that Tesco open 24/7 is good bcos we got another choice. If we consumer don't like it, simply don't patronise, if Tesco cannot sustain I think they will opt to change then .

2) By opening 24/7, I think Tesco just extending their current business hour from 10pm to 10am, are those small sundry shops also open during that hour? How about 7-11, are they not a threat? From macro economy point of view, isn't this indirectly create more job opportunities, and for those who don't want to join the mad traffic in normal hour they can now come to shop at wee hour, isn't it a good thing?

3) I think the earlier story regarding USJ's Giant having their goods with different price tag is more guilty than Tesco 24/7 act, and so far their PR official does not even care to give any clarification as in the first incident. With the photo evident presented in the thread, CASSA had more reason to defense consumer right in this case. (I cannot locate the particular thread in this forum anymore, can someone show the ponter?)

In most cases, I think competition is good for consumer, included this case. I'm not here to pick a bone on anyone, but please help to enlightened ignorant me ..

cheers ..

08-03-2004, 07:20 AM
I say let Tesco go 24/7. I know whom I'll boycott if they are not allowed to! :mad:

08-03-2004, 09:02 AM
i think it's a good idea for Tesco to open 24 hours.

is the ministry making noise bcos it wants to 'protect' our local hypermarket i.e. Giant, who is already feeling the threat?

08-03-2004, 09:10 AM
From the feedback so far, all I can say is that consumer will welcome the move by Tesco with open arms instead of boycotting it.

Yes, go for 24/7, no need to worry about the traffic jam and more employment opportunites!

08-03-2004, 09:49 AM
Hi all,
As consumers, we welcome the 24/7 conveniences, in particular to shop for necessities, especially in close proximity to our SJ/USJ.

It is our choice afterall.

08-03-2004, 09:55 AM
I concur with CL Foo that CASSA which stands for Consumer Association of Subang and Shah Alam should protect the interest of the consumers - people like you and me. I find no wrong in an establishment that sells consumer goods decides to open its door 24 x 7 to meet customers needs. I call this "customer service that delights the customers." You and I know that the demand during the wee hours does not justify their overheads. Only those in the hypermarket business know what they are doing as they can see a big portion of the population are working on shifts and there are many like me who hate to accompany our wives spending our off days shopping for grocery. Now we can just do that at anytime time of the day and week. We get to avoid the chaotic traffic jams, parking problems and the payment queues during normal hours. In fact, I most welcome and appreciate what TESCO is doing. I know where to do my next grocery shopping.

Such action by TESCO will not kill the small traders as my Muthus, Ah Chongs and Ahmads in my neighbourhood still has a role to play during our wakening hours. We can see that their sundry shops are still crowed with housewives scrambling for the garam and ajinamoto they forget to buy in their RM 500 purchase from the hypermarket. Their threat should be the mini markets in their immediate neighbourhood.

Lastly, I wish CASSA know what role they should play when they unilaterally set up this body. Lately, they have been barking at every issue without following through. And this particular issue is "terlalu lebih" because it not only parroting what the government wanted to do but this time, CASSA is seen to be on the other side where they are protecting the traders - big or small doesn't matter. I would expect the trader associations to champion their members' predicament. What I see is all the time CASSA can only issue statements and threats and demonstrations. I don't like the threat part - easier said than done. As for the demonstration, most of the time is for cheap publicity. Sorry I have to say that.

08-03-2004, 10:21 AM
i thnk it is a good idea, on the consumer point of view, opening 24/7. less traffic, less crowded, more parking space, and u can shop leisurely. I am all with it.

but i thnk it will also affect our local kedai runcit. Judging from the feedback from this thread, i guess almost everyone will be going to Tesco, after hours, to do their shopping, slowly and leisurely. So u will get all ur necessary groceries, and needs from Tesco. So whether the local traders open after midnight or not, is not important because by the time u shopped at Tesco, u will get all necessary stuff. By morning, u won't have to go to kedai runcit anymore, coz u already got the stuff u need.

I thnk they already advertising their 24/7 operation in the papers.


08-03-2004, 11:09 AM
Interesting views, all but one!

My friends at CASSA may have to rethink.

And the one I refered to...one from the infamous PC Yeoh, who decides to settle his personal vendetta, against our friends at CASSA, while his real intentions are outlined in the following statement!

"Lastly, I wish CASSA know what role they should play when they unilaterally set up this body. Lately, they have been barking at every issue without following through. And this particular issue is "terlalu lebih" because it not only parroting what the government wanted to do but this time, CASSA is seen to be on the other side where they are protecting the traders - big or small doesn't matter. I would expect the trader associations to champion their members' predicament. What I see is all the time CASSA can only issue statements and threats and demonstrations. I don't like the threat part - easier said than done. As for the demonstration, most of the time is for cheap publicity. Sorry I have to say that."

Grow up PC Yeoh - a lot of water has flowed, since, your last bitter encounter with CASSA over the abandoned Rhythm & Newgate Avenue projects.

You neither have the experience, track record not profile to judge our friends at CASSA - period!

Learn to put away past prejudices, which is so glaring, in the above paragraph.

I am sure a lot of good can come out with working along with people, even, if it is one you personally dislike, for the larger good!

I personally know CASSA has!

But you have to wait for that story and it is coming out soon too!

08-03-2004, 11:25 AM
When I was studying in the US, I find the 24hrs groceries and hypermarts like Kroger and Walmart very convenient. Us students can do our shopping anytime. Even when we're hungry at nite we could drop by anytime.

It's convenient for students, what else would it be for working people now. No need to pack Carrefour or Giant USJ on Sundays. We can do our shopping at our convenience. I don't see why the consumers will want to boycott Tesco's move.

Consumers will still go to the local mom-n-pop stores for small purchases or emergencies.

Maybe CASSA should help the small stores to first improve their service and appearance first before boycotting something that's the average consumers have no problem with.

08-03-2004, 12:12 PM
Some of the points made here supporting Tesco's 24 hour plan are reasonable, and I agree with some of them. However, since almost everyone is going against CASSA on this issue, I thought I might as well list some points in CASSA's favour.

Firstly, to say that small shops will not suffer is naive. They of course will suffer, to what extend I am not too sure. Taking pcyeoh as an example, if everyone does the same and spends RM 500 in Tesco and 1 bottle of ajinomoto once in a while at a kedai runcit, well, the numbers speak for themself.

I am not anti competition, in fact I support competition but in this case, there is no real competition. Small shops simply cannot challenge bigger retailers with much more resources at hand. The American Walmart corporation has bigger value than many other world economies (for example, see http://multinationalmonitor.org/hyper/mm1296.08.html!).
So, that's not a real issue here.

As for creating jobs, well, I suppose it will but what kind of jobs? Jobs you get paid RM 2.50 per hour for? Nothing wrong with that except that the money earned by the company either goes to big local corporations, or more likely overseas. You think the money is going to syphon down to the 'ordinary' people like you and me? I don't think so. The gap between rich and poor is increasing dramatically, and these situations with big corporations, capitalism and exploitation of third world cheap labour is just going to help that gap get much larger.

Protecting local traders is not something new. It happens all the time. I know for a fact that many european nations (well, now members of the EU) either subsidise their local farmers or levy imported livestock/agricultural goods, most notable from poor african nations. This is to protect their local farmers from cheaper African imports. The Americans do it all the time as well, and do it more annoyingly by using terms such as "Free Trade", in effect where they are allowed free access to export markets (without penalty) while placing taxes on imported goods to protect their own local interests.

However, this is I suppose not the time or place to chatter about foreign trade policies, just keep in mind that there is a bigger picture to look at here.

Cool Hand Luke
08-03-2004, 12:28 PM
I am not defending PCYeoh. He and I have crossed swords many times. However, I base his current outburst on what CASSA actually says (and I quote) "CASSA WARNS TESCO IT FACES CONSUMER BOYCOTT IF IT CONTINUES ITS 24/7 OPERATIONS!". What consumer boycott? I am a consumer. And if we base on the reactions here from forum members, what consumer boycott? If there is going to be a boycott, then it is not representive of the majority of consumers. I sure hope somebody from TESCO is reading this.

08-03-2004, 01:30 PM
I dont see what the big problem about Tesco wanting to operate 24/7 is. As i see it.. it is a great idea. I can hv a place to shop at anytime i want. Bad enough i dont see enough 7-11's around here. I cant get milk or bread at the last moment, or get some coke for late night entertaining, or ice cream when i feel piggish. What if my foreign visitors decide they want to get some last minute souvenirs to take back before their flight at dawn? Where do i go for that? Where do i go for last minute shopping of Indomie or Brahim's rendang packs or frozen roti canai before flying off? I might even need eggs for breakfast the next day but most shops are closed by 10pm.

Has Cassa lost sight of its objective? Of looking after the 'consumer'? Or did they recently get a name change that we are not aware of?

08-03-2004, 04:52 PM
Hi all,
As we are fairly new in all this, we are not really sure whether there is any relevancy in our opinions in this community forum.

We could be wrong all the while about this topic.

If we are able to understands the role of CASSA well enough, may be they are really concerned too for the petty traders instead?

But if we can remember those early years, most petty traders were mostly ran by local malaysians(family business), as oppose to these days, most that we find are run by foreigners depending on the differences in locations and communities.

One particular example within and around KL, is the teh tarik stalls as we had referred them as mamak stalls before.

We were not sure about the others, but we were very certain about one in Kg. Attab which was run by a bald mamak who also had a groceries store nearby.

He used to ply between his homeland India(where he has his family, and farms) and Malaysia(businesses).

All of his staffs were from India too, and he told us specifically that he sent back to India with every penny that he earned in Malaysia, there he could own more properties and put his money for better use.

It would be interesting to find out whether the same could also be hapennings with all the rest of the Indians/Indonesians/Thais run businesses such as teh tarik stalls, groceries stores, laundries, min-markets, coffee shops, and morning/night market stalls/food stalls/restaurants.

Anyway, for those without the convenience of going to places in own cars, would have to depend largely on the smaller outlets in their neighbourhood.

Yes if only given the choices that we have these outlets running 24/7 nearby to our home, and offering reasonable prices to us, of course we would still be patronizing them for our convenience.

Otherwise, we would just have to do our shoppings in more established hypermarkets, where we are generally able to find better bargains, as well as shopping for our other necessities.

After all we are the consumers, not the traders.

08-03-2004, 05:33 PM
One perspective.

I you frequent the neighbourhood convenient shop ala mum-n-
pop shop, and chat up the confidence of the operators, they
would tell you that, as a stand-alone outlet, they don't enjoy
much discounts from the Dealers and Distributors as they don't
have the volumes.

One way of reducing their COGS (Cost-of-Goods-Sold) is to buy
their supplies from the hypermarket -cash or credit card!

I have heard from the horse's mouth that the mom-n-pop shops
buy their crates of 100PLUS from the hypermart at below RM1.00
each can and sell it at RM1.50 each - chilled!

08-03-2004, 06:21 PM
Jeff is right. I am also pretty they too like the idea of TESCO new shopping hours as they can replendish their supplies from TESCO during their off hours when these operators have closed for the day. I have personally seen them loading cartons and cartons of Carlsberg beers onto their shopping carts in TESCO. They couldn't be helleva beer drinkers, could they? There is nothing to stop these traders from buying their supplies at TESCO using their credit cards thus indirectly enjoying some line of credit. With the loyalty point systems, don't be surprise meeting your friendly mom & pop sundry shop operators on the Carribean Cruise!!

08-03-2004, 10:11 PM
How about Carrefour and Giant also open 24/7.. then I don't have to pay toll in & out of Puchong.

Anyway, I went to Tesco yesterday at 12mid.. No chicken, hardly any other meat, no fish, hardly any vegetables worth buying, no pastries, no a lot of things..looked to me like a supermart about to "bungkus"!..

2 cents.

09-03-2004, 11:06 AM
I am no expert in the US and European markets but if you look around Asia and the Asia Pacific region there is not even one Departmental Store/Supermarket/Hypermarket that operates 24/7 (please let me know if you are aware of one), except maybe the small convenience stores like 7/11.

So why is Tesco doing this? I venture to guess that because of the already fierce competition, Tesco is using this ploy as an advertising gimmick to attract more customers to visit their stores.

With so much competition amongst hypermarkets and supermarkets, it is ludicrous for one to throw away the already low profits by operating late in the night where the chances of success are at best minimal.

As for CASSA, I am sure that they have chosen very carefully to fight for the causes that are important and dear to consumers. We should be grateful that at the very least we have an organisation that fights for our consumer rights.

I suppose the repercussions are that should Tesco by some fluke succeed, everyone else will follow suit. Who knows it could create a whole new culture of night people and Air Asia will start 24/7 flights to JB and Penang @ RM19.88 one way or the other.

Cool Hand Luke
09-03-2004, 11:14 AM
Robertec - I do not think this is a question of us not being grateful to CASSA to fight for our consumer's rights. For all the good deeds CASSA has done, I am grateful and have expressed thus but I - as a consumer - also have the right to disagree in this particular incident. I am sure you can see that the majority of people who have posted in this thread, showed their disagreement.

09-03-2004, 12:10 PM
Cool Hand Luke
I fully agree with you.
Sorry if I gave you the impression that I was trying to say that we are an ungrateful lot.

In a way, I was trying to point out politely, to CASSA that they must choose to fight for all consumer rights causes, carefully.

The reason why they posted this thread was probably to read our various views and opinions, I am also sure that they are watching with much interest and will make the necessary adjustments.

09-03-2004, 12:48 PM
The people have spoken. The small sundry shops are all but gone and it is not due to the presence of the giant hypermarkets. The children of the sundry shops do not want to carry on the business and even the sundry shops that are surviving are not run by malaysians but rather immigrants from certain countries. The local sundry shops are long gone and before someone takes out his gun and shoot at me, go to your neighbourhood sundry shop and have a look. They are still surviving. Take the construction sector. How many locals do you see working in the construction site as workers? If a company comes in with a technology to reduce the number of workers needed at the site, does anyone make a big hoo hah? I know the eg is a bit extreme but that is how it is. I have nothing against immigrants running sundry shops. They are very hardworking and they open till 10 or 11 at night but Tesco is operating 24 hours. I see it as different.

09-03-2004, 06:43 PM
I learned that there are many categories of single-storey, one or two-shoplot kind of convenience stores around Subang Jaya and USJ. I guess they are everywhere out Subang Jaya.

Category 1: Those run by the Southern Indians, who are industrious but less tactful, and lack PR. Visual merchanding is aweful, aisles are narrow, strewn with items for sales. Often times, seri kaya and Gardenia bread are placed in sun-soakwed corners. Have width and depth of product range, tough.

We can't speak of a "shopping experience" with them. Moreover, their prices tend to be steep. Normally just to pick up newspapers. May be a tank of cooking gas twice a year.

Category 2: The likes of SubangGrocer.com run by Ray Cheng in USJ16. Almost identical to those run by Category 1. The difference could be the friendliness and cleanliness. More clever use of space and visual merchandising.

Tend to stay longer per shopping.

Category 3: Fresh stores that sell vegetables and fish. They offer alternative for desparate buys of spring onion and tauge... in the end you may end up buying more. Slightly pricey, but convenience is the trade-off.

I found several in USJ Taipan, USJ 9 Business Centre, USJ 16 and USJ 17.

Category 4: Convenience stores attached to petrol stations.

Air-conditioned, bright, clean. I end up buying most of my week-day bread here... And ATM withdrawals... and newspapers... and ice-cubes... and ice-creams (for the kid)... and to chat up with the pump attendants and their boss.

But does the 24/7 hypermart pose a threat to these 4 categories of convenience outlets?

I am surprised Tesco being a UK brand didn't realise the success of Sainsbury chain... which are smaller in size, one floor... easily accessible, bright lights, goods are replenished fast, greens, fruits and flowers are always fresh... Wednesday night sales have always been major attractions... fresh cherries during summer have always been a bargain... so much so I always book my hotel rooms in London - whenever I am there - near one Sainsbury besides the subway...

09-03-2004, 06:57 PM
Whilst I appreciate some of the good work Cassa has put in, what I find perplexing is that they have come out objecting against Tesco's 24/7.

I believe we ARE consumers and it makes me wonder whether Cassa has really taken our needs into consideration.

I am one in great favour of the 24 hours operation.

10-03-2004, 11:20 AM
As a consumer, I welcome Tesco's decision to go 24/7. Why not? I for one dislike shopping and visiting Giant once a month for our monthly supplies is bad enough. Especially when my wife insist we do it at the end of the month when for some freak reason, something will run-out in the house. And man, I hate to push the cart behind "lane-hoggers". Probably that's the only time in a month when my wife and I will have a row.

So, by Tesco doing this, I can now go and get this done at 2 in the freaking morning!! Probably, the only other folks shopping with me will be the other pour husbands who suffer the same fate as me. Or who have suffered and are now spirits!!:(

But I don't think such a move will have any great impact on sundry shops. As it is now, I don't believe any of us will run down to Giant or Carrefour just to get a loaf of bread, or buy some egss or anything else that we need urgently. I would rather go to Pasar Mini Maidin and get those stuffs.

I'm in no doubt at all CASSA has many a times advocated its causes for the consumer's rights. And on all those occasions, we have benefited from it directly or indirectly. Syabas CASSA. I notice CASSA launched this 'missile' but has remained silent even after the many critisisms and comments posted on this thread. I would certainly like to hear CASSA's part of the story why it plans to boycott.

My 2 cents.

12-03-2004, 12:44 PM
dgj plz du sum survey on consumer shopping trends b4 condemning biznes initiatives. who r the small traders' customers and who r the hypermarts customers.

there ain't no harm gonna happen to small biz operaters cos no one's gonna intentionally shop after midnite sole cos tesco's open. in fact, gd thing its tesco cos given the range of products they stock, i don't c tesco suriviving longer than the major partner's ex bank.

if cassa really cares for consumers, they'd b blasting carrefour, giant, macro. etc for what i'd say is misrepresentation. for all the claims about being a hypermarket and getting stock in bulk and no fuss low overheads, y do we not see prices consistently low? y r so many items even more expensive than what my friendly small time neighbourhood mamak can offer?

12-03-2004, 01:14 PM
Joker2107 said

i don't c tesco suriviving longer than the major partner's ex bank
Just a bit about TESCO for your info -

If you had the chance to read a recent Fortune Magazine article on Tesco, you'd find that it is the most successful hypermart in the UK. Where it succeeded was in the wide range of products. That is not groceries and food items. They even deal with music and videos, clothes. Do you realise in Tesco Puchong for example, more than half of the floor space is non-groceries and non-food? This is very much like Carrefour.

Jeff mentioned

I am surprised Tesco being a UK brand didn't realise the success of Sainsbury chain
In the article in Fortune, you'll realise that Tesco clobbered Sainsbury by being more modern and catering to the younger crowd. Furthermore, if I remember Sainsbury, it was more like a mini-mart dealing exclusively with groceries and food unlike Tesco. I do agree with Jeff that Sainsbury probably offered better fresh food - I still remember their excellent hot chillies (from Africa, better than chilli-padi), fresh mushrooms, rice and fresh vegetables. However I got my minced pork and trout from Tesco which were much better. But that was more than 10 years ago - Fortune mag indicated that the Tesco success story came on recently.

Tesco is also very successful in Indonesia and Thailand - perhaps someone is worried, seeing how it is successful there?

12-03-2004, 02:02 PM

I know that Tesco is in Thailand, but where in Indonesia are the Tesco stores?

12-03-2004, 05:22 PM
Hi all,
If we are not wrong, there are more than 40 Tesco outlets opened in Thailand.

In Malaysia, Tesco opened 5 outlets, more will be open, in Indonesia, none open yet.

12-03-2004, 06:31 PM
Actually I'm more looking forward of COSTCO (they may not have much variety but their offer is what you call a bargain) entering our market or give us Walmart please :p, that may be just remain as wishful thinking . :o

12-03-2004, 07:41 PM
Any shop or hypermarket should have the right to be open 24/7 if they so wish. Therefore, I think CASSA's stance, which could even be a complete misrepresentation of the consumers they are supposed to represent, is suspect at best.

As for small traders, they do not need to be protected. There are always niches where small traders will fulfil a role. They also need to become more market savvy.

There are many places in the world where there are plenty of large 24/7 hypermarkets but the small traders are still flourishing nearby.

On the contrary, we have some serious inefficiencies in our food distribution system in this country. In fact, we have one of the highest wastage rates in the world. These issues will never be sorted out if we keep on 'protecting' and 'regulating' the marketplace.

Fresh winds like Tesco will only help to stir the pot, and give a clear message to the traditional traders, either become better and differentiated, or close. It reqiuires some hard work and rethinking but at the end of the day most of them will not only survive, but flourish. And the whole country's productivity will take a wide step forward.

12-03-2004, 10:09 PM
open for 24hrs not a big deal. for me who ever give the best services, provide a quality goods with a cheaper price win. we are the consumer. we had a right to choose which is better for us. we the one who make them survive. so it's up to them to live or die. this is on a part of competition. :D

12-03-2004, 10:17 PM
i am grateful for some (repeat some) of the CASSA's championing causes eventho i never directly benefited from it. the tot that a few committed pple will put time & effort to 'protect' consumer rights is itself worthy.

BUT in this tesco thingy. I like the majority in this forum do believe that CASSA has nothing better to do! Heck, if tesco cannot generate enuff bizz they will auto shut the 24/7 op hrs. they are international bizzman, they don't need localised ngo to advise/fight/threathen whatever them into or outta bizz.

CASSA should redefine its role and go CONSUMER as a well-defined consumer, like u and i...we r the buyers, the purchasers who are at times kena tipu even by the 'friendly' mum & pop ops.wheres CASSA then?
I won't boycott tesco, in fact i will now make an attempt to go and buy from them.


p/s Giant is not a m'sian owned anymore. its majority Hkong & very minority m'sian.

22-03-2004, 12:35 PM
chang, yup, tesco pch is much much bigger than tesco mutiara dsara. but if u r talking range of products and choices, even their flagship store is no where near carrefour. look at the lables in tesco - they mainly spell tesco. if it was hock choon and located in ukay hts or dsara hts area i might extend its longitivity. fact is tesco here is not the same as tesco uk. probably not even near tesco thailand or tesco indon....

25-03-2004, 12:29 PM
How many of you know that Tesco Puchong is already operating 24/7?

Now, how many of you have experienced the pleasure and convenience of shopping in the middle of the night?

I suggest that you quickly give it a try before they decided to stop the practice.

25-03-2004, 12:43 PM
Was there a week after it adamantly operated 24/7 despite the controversial issues. I was not impressed with the offerings there.,like i mentioned earlier, no meat, no chicken, no fish, hardly any vege, or other pastry goodies..well..those I was looking for anyway.
Hope Tesco have those items as in usual operating hours, otherwise, I wont't bother going there again.

25-03-2004, 12:55 PM
bslee, u echoing something i was saying ...:)

05-04-2004, 04:41 PM
If CASSA boycott tesco... think of those who work in TESCO..

if tesco closed down.. how many families will lost their income? think of them...

Yes.. minimarket provides job opportunities as well.. but who provides more?? who will boost the country's economy in bigger scale???!!!

05-04-2004, 05:46 PM
Achee loves all these 24 hrs shopping, but the implication which were being raised by various parties against it are valid.

The number of hypermarkets within the reachable radius(say 20km) are already too many: -

1 Giant USJ1
2 Carrefour (along Fed'up'-highway)
3 Tesco Puchong
4 Giant Kelana Jaya (a project carried out without TIA done)
5 Giant Puchong (opening very soon- will be another contributor to traffic jam)
6 Giant Shah Alam
7 Makro Shah Alam
.............anymore that you can think of?

Luckily Rythm Avenue did not complete on time...... or else, there will be another Carrefour

And I believe we are regularly shopping for our groceries ++ in at least 3 of them. With the existence of 7 hypermarket around us, which opens from 9am - 1030pm, coupled with the upgradings of pertrol kiosks convenience stores, what's left for the sundry shop?

Come on guys.......think about others. If we are among the small operators, we will now be in the "gulung tikar" mode. The big players are getting bigger and bigger.

Let's find a balance and think about quality of life (sleep at the right time, and try to get the xtra years in life) rather than shopping 24 hours.

This 24hrs spots will also be a "good" outing place for the lepak youngsters ; more social problem, isn't it?

Help others, and help ourselves....... and there's nothing to lose.


05-04-2004, 06:04 PM
the last time i remember doing serious grocery shopping at a mini market was when i was less than 5 years old. i think Thrifty's (opposite PJ Hilton) had not opened then. Ever since Thrifty's, my family has never done more than incidental shopping at a mini market. Ie, if you need something which you've run out of, you run out to your neighbourhood mini market and get it. The majority of my urban friends are the same.

what's my point? i believe the majority of urban or subarban mini markets survive on "incidental" business. Housewives who need a few fresh things every morning. Families who run out of potatoes or need bread. I think most families will still do weekly major grocery shopping at a supermarket or hypermarket.

The point then is that Tesco's 24 hour thingy should not affect the mini market, as people will still go to them for incidentals. It's just that instead of enduring the jam at Giant's or Tesco's on Saturday morning and feeling so stressed, you can now do it on a week night.

Achee you mentioned a lepak problem... Somehow i think it is better for teens to be hanging out in a bright clean well lit hypermarket than a dark disco, or dirty mamak. What say you?

05-04-2004, 06:36 PM
Achee went a bit off tangent........

CASSA should not come up with such a statement or act, but can counter propose instead.......maybe TESCO should open 24hrs over the weekends and public holidays.

Back to you aim"less" (can you change your user name???), it's true that better lepak in bright light rather that else where, but why are we promoting this? Why are creating a different social habit?

06-04-2004, 11:26 AM
Now that tesco has gone 24hr in 3 places, so cassa, what are gonna do? Call for a big demostration in front of the 3 places? Oh yeah, after the sundry shops are closed at 9-10pm, maybe the workers there can start the demo...:confused:

06-04-2004, 12:18 PM
minimarket at this moment should go thru some revolution/change.. to improve themself and compete with hypermarkets...

i got no idea how to improve it.. but 7-11 doing well still even in overseas that have more hypermarket than us..

we can start minimarket franchise that has central warehouse so that we can buy in bulk, in this case, our cost is lower...

more ideas have to come from minimarket-er themselves.. this is the framework i can think of...

07-04-2004, 09:03 AM
Long live the hypermarkets. Look at the prices these neighbourhood shops charges!!! A can of S&W Mix fruit at RM8.00 a can while Carrfour charges only RM3.00 A buck or 2 more ok but that's....

07-04-2004, 11:37 PM
hi everybody,

wow, midnight shopping is sure something new....many supporters here too.

just a thought, if anyone here decide to go shopping at 1 am onwards... then i hope that anyone should also look out around, i just have this feeling that these areas are going to be "a crime haven" to criminals. i suggest ppl whos gonna shop after midnight to at least have somebody along, or some sort of protection gadget....just a thought.

anyway i probably would like to try it out one day.

08-04-2004, 09:21 AM
Heard it over the news last night that 24hrs for Tesco & the other hypermkts is a thing of the past... gonna go now to the nearest sundry shop... bye:o

08-04-2004, 10:30 AM
I told you guys 2 weeks ago to quickly experience the pleasures and convenience of shopping in the middle of the night at Tesco, hope you did.

Now they have come up with this ruling about closing at 1.00am.

Maybe if we flex …………….. who will take the lead?

08-04-2004, 10:40 AM
Hi:) - So how now CASSA? IF it makes any difference, Orchipalar would not be buying from 'smaller' grocery traders for anything more, other than when the ciggies supply runs low once in a blue moon.:D

Somebody may even think that CASSA shall soon be 'upgraded' to 'TASSA'? 'traders association of subang n shah alam'

08-04-2004, 12:45 PM
Since the majority (I believe is it more than 90%) of us here support the 24/7 operations, then can we as consumer write officially to request CASSA to fight for our rights to have a 24/7 hypermarket ??

08-04-2004, 01:13 PM
left, right, left, right.... about turn! yeah, like to see cassa do a u-turn! ha2x:D

09-04-2004, 06:31 AM
There is now a new branch of CASSA called TASSA, set up specially for TRADERS! They protect or fight for the the rights of traders, not the consumers. Guess they failed to inform the press about this new move. Oh well..

Cool Hand Luke
09-04-2004, 07:07 AM
Lady-O - Are you serious? I have been a bit out of touch on the news front for reasons which you know. If this is affirmative, then there is a serious conflict of interest. Would somebody please re-confirm this?

09-04-2004, 07:13 AM
Aiya CHL dear... just kidding lah.. ws being sarcastic. hehee Hope u;re doing well :)

09-04-2004, 08:18 AM
Hi Lady-O:) - Nice to see 'both' of you in 'your' normal selves:)

Hi uncle Luke:) - Orchi has news for the both of you. Almost every KOPITIAMs that Orchi knows in SJ/USJ have been 'temporarily' shut down, gone out of biz, since yesterday, by all 'mightly' MPSJ. MPSJ picked the right timings to do so, especially we are just weeks after GE2004.

Has CASSA done anything with this? Orchi wonders.:(

09-04-2004, 08:33 AM
Aiyaaa... Orchi orchi orchi.... Dont u know... CASSA is not responsible for any of that... They are busy protecting us 'consumers'... but it is TASSA who is supposed to look out for the "traders'.
As for MPSJ (the ones responsible for the midget or height-deficient traffic lights in USJ) they are so bored with the daily beautifying of their vicinity that they hv decided to take on a new project of picking on small businesses.

09-04-2004, 08:40 AM
Hi Lady-O:) - Orchi thought for a while there, me wife was calling out Orchi....Orchi....Orchi....hahaha, suddenly realized she is not with me:D Probably getting 'temperature' readings. Tonight Orchi could be lucky.:)

Jokes aside, Orchi wonders now should Orchi contact CASSA instead? For someone who would really take 'drastic n effective' measures to resolve the collapsed drain wall issue?

09-04-2004, 09:32 AM
gd morn, all. :o

no wonder the chinese coffee shop in usj2 was sealed off yesterday - u know, with the red stripe plastic tape seen in all cops shows on tv. thot they were renovating... what abt fast food joints in taipan area? closed also? aiyah... back to maggi mee again...:cool:

09-04-2004, 05:02 PM
I like the idea of a consumer petition for a 24 hour modus operandi. Jeff, how about rolling out a petition that can ultimately be handed over to the Ministry people. And I thought Pa Lah said this govt would be sensitive to the needs of the people. We ARE the people!!

Rgds to all.

09-04-2004, 05:15 PM
great idea... i would definitely sign such a petition. should get egroups in the affected areas, like puchong, damansara, etc, to join in this e campaign!!

12-04-2004, 12:41 PM
worth considering and supporting. I am behind you all the way. cassa, are you?

17-04-2004, 05:32 PM
hey guys,

i bet u all miss my posts for this few weeks, i went to Japan for company business trip..

Wow.. i'm so shock when i read at this thread.. CASSA is not trusted by people anymore..

I think it's time for them to evalute themselve. Am I right?!

19-04-2004, 12:16 PM
The number of hypermarkets within the reachable radius(say 20km) are already too many: -
On the contrary we need more and better planned hypermarkets. The existing ones are completely crammed during shopping ours, and they are losing sales because people are stuck in jams going in and going out. This is a sign as good as anyone that the market is far from saturated.

But I am not sure about the general purpose shopping malls. Perhaps this has been saturated by now. Except perhaps for 1-Utama, Subang Parade and Great Eastern Mall, they are all horribly noisy, tasteless and depressing, so I never to there.

The big players are getting bigger and bigger.
As long as they are not getting fewer (like in telco, car retailing and energy), this is a good thing. Competition is good for price, assortment and food quality.

Let's find a balance and think about quality of life
Food is one of the most important aspects of quality of life. The mini markets need to differentiate themselves and become much more streetwise than they are. Protecting them in their current shape is counterproductive to the nation. Instead some should orientate towards speciality shops, in line with what many Chinese driven mini-markets have already done. There is a lot of other areas which the mini-markets can explore: home-deliveries, fresh bread township bakeries, delicacies and other types of personalised service. They already have an advantage compared to the hypermarkets in nearness and ease of access. So they are really only threatened by their own lack of innovation.

This 24hrs spots will also be a "good" outing place for the lepak youngsters ; more social problem, isn't it?
At least it's better than hanging around in a dubious cybrecafe/pool/snuker kelab.

20-04-2004, 01:03 PM
so cassa managed 2b on d winning side eh?
just typical of immature "msia boleh" mentality, i'd say.
d type of mentality that says if girls r raped, it must b d girls' fault, n d solution is 2 get girls out of d way of guys.

almost a quarter of a century ago, 1 then mr toh kin voon, now datuk dr, was lecturing economics at um. i think. he was pretty upset with the emergence of supermarkets and other big big players in competition with the friendly neighbourhood sundry shop. yes, he objected 2 such a development. but then, he was just a politician wannabe then. nobody listened to him. some even told him 2 shut up jsut like some forum members here want others 2b banned.

so what do we have now? a realisation of d now politician's vision?

but given d change in market trends, is it right 2 blast hypermarkets for operating longer than d small boys? it would be if there r some stats to show that u n i r making midnite shopping our choice over the neighbourhood store. but if that were d case, shouldn't we also c just how many r boycotting the small shops coz of the big attractions? if this latter surveys more numbers agst the sundry shops shud we then look into banning hypermarkets in their entirety?

don't just speak this sort of numbers. how about d "lowest price guarantee" hypermarket? conditions apply. very interesting fine prints. 4 all their financial might (gross profitf half mil ringgit per weekend day is normal so i m told) their guaranteed cheapest prices r hardly ever less than d small boys's std price. i'd say that was some kinda misleading ad. but msia boleh, big boys boleh juga, they hv d power.

back 2 d my q in more direct words - r sundry shops really competing agst hypermarkets?

20-04-2004, 04:18 PM
Originally posted by joker2107
don't just speak this sort of numbers. how about d "lowest price guarantee" hypermarket? conditions apply. very interesting fine prints. 4 all their financial might (gross profitf half mil ringgit per weekend day is normal so i m told) their guaranteed cheapest prices r hardly ever less than d small boys's std price. i'd say that was some kinda misleading ad. but msia boleh, big boys boleh juga, they hv d power.

The more of them there are, the more the competition and thus less prices. This market is still not saturated.

One of the main tasks of consumer organisations such as CASSA is to take shops of any kind to court if the advertisements are misleading.

back 2 d my q in more direct words - r sundry shops really competing agst hypermarkets?

I think you are right. They should not have to compete with the hypermarkets at all. But I have to emphasise, it all depends on them and how they differentiate their shops, their pricing, their personalised service etc. If a shop insists on putting out unrefrigerated eggs and half rotten vegetables in the sun, only leveraging on location without any special attractions whatsoever, it does not deserve to survice in its current state.