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misoray
16-05-2012, 10:39 AM
I’d like to share a very unpleasant experience I had with a hotel in USJ.

Had booked a hi-tea function for a family function held last month, April 2012.

Specified some info like, start of our function time, area designated for guests, to the hotel staff concerned before the function date and

had to pay upfront RM800 plus.

Unfortunately there was miscommunication among the staff, whereby when my guests arrived

at the hotel they were greeted with empty pots, our designated area were occupied by some walk-in guests.

With much begging to refill the pots all we got were leftovers not equivalent to the prepaid value.

When met with the manager in charge, we were told that they thought we weren’t coming.

Apologised for their mistake, but to cut a long story short, all our guests went home very hungry.

We requested in writing for compensation and patial refund (not sure of my consumer rights here, need help).

All we got was ‘sorry for their mistake’ in writing of course.

I know my humiliation and FRUSTRATION is nothing compared to that of what Ambiga,
Lim Guan Eng and most Bersih participants are undergoing.

Hidup Justice!!

cml
16-05-2012, 10:59 AM
Write to them officially and ask for a discount, how heavy depends on how much you felt you were shortchanged.It would be good if you had taken pictures of the food that you all were expected to eat. Otherwise there is always room for dispute. Since it is already done there is nothing that can be done to undo the embarassment to yourself and your guests.

misoray
16-05-2012, 12:02 PM
We requested in writing for compensation and patial refund (not sure of my consumer rights here, need help).

All we got was ‘sorry for their mistake’ in writing of course.


I know my biggest regret was I forgot to take photographs. In all the hoo-hah it just slipped my mind

burntan
16-05-2012, 01:06 PM
If I were you, I will ask for a full refund. We paid not only for the foods but the whole experience, if not we can have food in any other restaurant which could cost much less than a hotel hi-tea. So, since the experience is ruined, you deserve a full refund.

zinglicious
16-05-2012, 02:29 PM
Mean Olde Ex Chef had done mistakes in his solo pratice without the whole miniskirt waitstaff and manager. But never in this magnitude. Yet, Have given not just a personal apology but full refund for wrong orders given to other customers, steak undercooked and rubber band in the fried meehoon. In buffet, never have customers go home hungry as I was told to stop cooking by the host verbally and physically. Even threat of lawsuits if wifey goes overweight or treats of whisky to stop cooking.

Go for a high noon shootout with the hotel reception to see the General Manager instead of the floor manager. Go Yell Ow in writing and posting in from CAP to USJ.com. In this case, you can also go Malay Mail mainstream paper under where is my High tea or Teh Mana Ada TariK and Food were all Habis Bersih in the buffet.

xinrong
16-05-2012, 02:35 PM
In this case, you can also go Malay Mail mainstream paper under where is my High tea or Teh Mana Ada TariK and Food were all Habis Bersih in the buffet.
Malay Mail can be very effective. I had an experience many years back when a tour agency's staff gave wrong info and later the manager refused to give a refund. I contacted MM and got about 80% back in a quick while.

cml
16-05-2012, 03:19 PM
Sometimes things can screw up and the hotel can and will make things right if you make the right noises and loud enough

zinglicious
16-05-2012, 03:55 PM
Some managers just wanna to cover thier shortcoming especially due to thier own mistakes. If you can get the top management attention, it should be no problem to recover your dignity and the losses.

witprob
16-05-2012, 08:25 PM
Write in an official complaint to the hotel. If it is part of an international chain. Do it via their website. Normally international chains are very concern about negative feedback and will respond accordingly.

If response is not to your satisfaction, put your comments on the hotel service in the travel websites like TripAdvisor, etc, to alert others.

kwchang
16-05-2012, 10:07 PM
...If it is part of an international chain..
The person who posted it mentioned a hotel in USJ.
I don'tthink there are any international hotel chains in USJ
Do not mix it up with the international chain hotels in Subang Jaya.

misoray
16-05-2012, 11:23 PM
Thank you everyone for your advices and replies. As I mentioned, I have written an official complaint. Still awaiting a favourable reply and will surely let you all know the outcome. Otherwise as one of you advised, will have to approach The Malay Mail. Thank you all once again.

zinglicious
16-05-2012, 11:39 PM
If I were you. I would personally go see GM or CEO of the hotel to see how real mean I am. Been there, done it. I have had done it from Carrefour to Tesco until almost veryone seems to recognised me. :eek:

BTW, there is a saying - never mess with a person when he is angry and hungry. ;)

bslee
17-05-2012, 12:43 AM
If I were you. I would personally go see GM or CEO of the hotel to see how real mean I am. Been there, done it. I have had done it from Carrefour to Tesco until almost veryone seems to recognised me. :eek:

BTW, there is a saying - never mess with a person when he is angry and hungry. ;)

You really think so?, Oh well, I too wlll certainly seek justice whenever I'm shortchanged or dissatisfied in a similar situation. Nevertheless, they can pose as so obliging and sympathetic, then when your turn your back, they could very well dismiss it altogether and do nothing afterwards, back to square one. No guarantees, but you can of course try.

zinglicious
17-05-2012, 01:05 AM
It worked for me when I was shortchanged where I got preferential service after that. ( though I did not wanna it ). Whatever wrong price or servie got rectified. But whatever happens after which , you were right - nothing happen. In fact, I went back to double checked the price which was wrong priced and guess what - it was still priced at the higher price quoted.

Just like all those sub standard meats or vegetables that were taken off when I complained at the hypermarkets, they were right back there the following day. The usual excuse of " It wasnt me"!.

BTW, it is not that I wanna to complain everything within my eyes sight but It could be me or my family when traders buy those rotten meats and served it in the Mamak goreng curry chicken sauce with my Roti canai teh tarik break.

Have been raising hell from Hotel to Balai, Insurance to Supermarket, Banking to Developer. Dont Play Play. I go Yell Ow whenever I am short changed.

cml
17-05-2012, 11:30 AM
It does not matter if it was an international chain or local hotel. Bring it up to the highest level and if you still do not get satisfaction then only bring it to the attention of the authorities. I am sure that it can be resolved and as i said it has to be brought to the correct channels.

Zico
17-05-2012, 11:52 AM
Misoray, do PM me the name of hotel. If in overseas, i could freely write my dissatisfaction of a particular Hotel or services in bold, provided there's proof. So, do PM me as I take many of my guests/clients for luncheons and dinner mostly in Klang valley more so, in Subang Jaya.

burntan
17-05-2012, 12:22 PM
If I were you. I would personally go see GM or CEO of the hotel to see how real mean I am. Been there, done it. I have had done it from Carrefour to Tesco until almost veryone seems to recognised me. :eek:

BTW, there is a saying - never mess with a person when he is angry and hungry. ;)

I agree with the chef. Write a complaint letter you will most probably get a reply letter with appolgy with regret, but confront with the GM (no need to be angry or mean) you could get a full refund + appology.

With valid complaints, I managed to get full refund form McD, free movie tickets voucher from TGV and FREE business class air ticket to Hong Kong from a local travel agency. So, don't keep silent when you are shortchanged.

Anthony Bo Eng
17-05-2012, 01:05 PM
I agree with the chef. Write a complaint letter you will most probably get a reply letter with appolgy with regret, but confront with the GM (no need to be angry or mean) you could get a full refund + appology.

With valid complaints, I managed to get full refund form McD, free movie tickets voucher from TGV and FREE business class air ticket to Hong Kong from a local travel agency. So, don't keep silent when you are shortchanged.

That is good news .But not too good for the KFC cust.being punched at. Certainly as for me an apology will not work. (In the KFC incident)

clfoo
17-05-2012, 03:11 PM
Misoray, do PM me the name of hotel. If in overseas, i could freely write my dissatisfaction of a particular Hotel or services in bold, provided there's proof. So, do PM me as I take many of my guests/clients for luncheons and dinner mostly in Klang valley more so, in Subang Jaya.

if the hotel is in usj u can almost guess which one it is, any prize for guessing right ?

Zico
18-05-2012, 12:33 AM
if the hotel is in usj u can almost guess which one it is, any prize for guessing right ?

Google shows that there are three hotels in USJ, though they may not be an international status hotel. So, no prize for you...yet :p

tupai
18-05-2012, 02:13 PM
i think its Zenith or was it Abyss or sum-thing... can any1 konfem?:confused:

Yang Amat Blur sotong TIUXlatotupai:p