View Full Version : Beware of this Kia Service Center

23-04-2011, 09:31 PM
Hi all,
Would just like to drop a caution note here to all Kia owners. Beware of this Kia Service Centre:

Person in Charge: Jaicey Ng
NO 16, JALAN USJ 19/4A,
(behind USJ 19 mall - the revived abandoned project)

This center is a complete rip off. 1st they took 1.5 weeks to tell me what's wrong with my car and 4 weeks after that my car is still in the workshop. When asked, she will give reasons like manpower shortage, waiting for parts, depends on your luck etc. What kind of answer is the last one! She will tell you it will be ready in 2 days but when called, all those reasons above came out. So it's been delay, and delay and delay. And in between, she will tell you that this need changing, that needs changing...etc and those parts are not cheap.

I checked with a Kia service center in my hometown and on the spot the technician can tell me what's wrong with my car after telling him the symptoms. And best is that it'll only that 1 weeks to get the parts and another 1 week to fix it. So all in only 2 weeks! Why didn't I get it fix at my hometown? It's far and I'm not sure my car can last the distance.

I'm keeping my temper in check untill I get my car. Then I'll complain to MAA and Kia.

So to all Kia owners and other car owners out there, avoid this NS AUTO USJ SDN BHD like plague if you don't want to go through the same headache and heartache as me. Spread the news to all your friends/relatives too.

23-04-2011, 10:05 PM
I have never been there, but my first call to them, made me loose confidence in them, but I thought it was just me.

There is a good service center in Klang (near the Old Jusco)

BTW, I just send to non-Kia service center, and I heard there is a goog hyundai/kia service shop in Sunway as well, which my friend frequents.

Thanks for sharing.

24-04-2011, 07:55 PM
Can you share the Sunway shop's name/contact no? I'll go there after this. Used to go the one at Jln Tandang, PJ but the service there is getting worse.

24-04-2011, 08:33 PM
I need to check with my friend and will let you, but i think i have seen his shop, which is near After 12 (accessories shop) in Sunway Industrial Area (PJS 11). But let me confirm with my friend.

As fo rmy car, I havent gone to any Kia service other than tuning once in Klang, other than that, I do it at normal shop in SS19, but i buy my parts elsewhere.

24-04-2011, 11:59 PM
I have not taken my Kia there and now I will never. Snowy thanks.

26-04-2011, 11:22 AM
I have not taken my Kia there and now I will never. Snowy thanks.
well there is one in tmn MAYANG Mas :)

26-04-2011, 01:21 PM
well there is one in tmn MAYANG Mas :)

thanks ignatio103!

26-04-2011, 09:13 PM
hmm that's interesting. i used to send my ex-citra there a couple of years back. she was very nice back then. wonder what happened?

27-04-2011, 10:27 AM
Hi, Snowy....below is the address.

Jimmy Auto

No 20, Jalan PJS 11/8, Bandar Sunway, 46150 Petaling Jaya, Selangor
Tel : 03-5636 9986

30-04-2011, 09:02 PM
maybe business is good now, so she can afford to be rude.