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pucman
17-01-2010, 11:58 AM
Today I phoned digi customer service and I found a strange non-malaysian accent speaking to me in broken english which made me difficult to understand her.

So I asked her whether she's from the philipines, she said she is from Indonesia.
:eek:

Don't Malaysia have their own people when I see a lot of unemployed Malaysians ?

I can understand indonesian construction workers and maids but NOT customer service.

Sentinel
17-01-2010, 12:35 PM
Pucman, what makes you think all Malaysians can speak better English than some Indonesian lass? :D Go Pizza Hut and ask for parmesan cheese and see what you get... then just say cheese only and see what you get.... aiyah itu kuning-kuning punya serbuk lah... ahhhh you mahu serbuk keju, cakaplah.... :mad:

silver_bird
17-01-2010, 12:46 PM
Some M'sians manning Customer Service are rude, blurr & inefficient (esp Banking, Telco etc). There are times new staff answering our calls.
We should have 'take-and-give' attitude towards non-M'sian when they're trying their best to serve us.

klutch
17-01-2010, 02:14 PM
Today I phoned digi customer service and I found a strange non-malaysian accent speaking to me in broken english which made me difficult to understand her.

So I asked her whether she's from the philipines, she said she is from Indonesia.
:eek:

Don't Malaysia have their own people when I see a lot of unemployed Malaysians ?

I can understand indonesian construction workers and maids but NOT customer service.

It's normal for contact centre's to outsource the Customer Services calls to a 3rd party provider/ country... cost-cutting measure/ pilot project...!!! We have a lot of own people but with the rising costs of everything; we demand more of this & that... so these contact centre's just outsource a division out.


Some M'sians manning Customer Service are rude, blurr & inefficient (esp Banking, Telco etc). There are times new staff answering our calls.
We should have 'take-and-give' attitude towards non-M'sian when they're trying their best to serve us.

New staff are usually blur & inefficient; that's normal because the training period is short to compress the knowledge of the products/ services in 2 weeks... so just give them a chance as long as they are trying their best to help you solve your problem. The rude ones... Well, I leave that to your judgement!!

By the way I'm in the contact centre business for almost 4 years... :cool:

silver_bird
17-01-2010, 03:51 PM
Don't forget, Toll-free Customer Support for Linksys, Netgear and others will direct your call to Philippine, Indian etc.

PeterLee
17-01-2010, 03:58 PM
FYI, those call centres situated in Cyberjaya are mainly manned by foreigners,
especially Philipinos and Indians. Reason: Not many Malaysians are that fluent in English and tech-savvy.

bslee
17-01-2010, 04:04 PM
Aiyah... just get used to more peculiar or another variety of voices on the phone lah.. times have changed, for better or worse...tolerate it lah!.. :)

P.S. As long as its not atrocious or bloken England, wrecking my mind figuring out what the heck from the other side.

klutch
17-01-2010, 04:32 PM
FYI, those call centres situated in Cyberjaya are mainly manned by foreigners,
especially Philipinos and Indians. Reason: Not many Malaysians are that fluent in English and tech-savvy.

Don't underestimate the locals leh..! We are fluent in English (not to the level of England lah!) & are tech-savvy as well. There are numerous reasons why contact centre's in Cyberjaya chose to in-source/ out-source their businesses. Working in a contact centre, pays you well, get to speak to various sort of human beings but the job is not for everyone... :rolleyes: