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nona
05-01-2010, 04:28 PM
well is a bicycle is a product...better get it from TESCO or Giant...especially for kids. Its cheap and the service compensates the price.

Bought for my son at Rodalink USJ10...the lower end of price spectrum...still a LeRun though....but now I am given a runaround when come to repair work.

As a matter of fact...the bicycle must be treated so gently ...so use it to push around not cycling mind you...otherwise it will spend months under the shed!!! :mad:

Naka
05-01-2010, 04:59 PM
I am lost...what do you mean? :confused:

nona
06-01-2010, 02:48 PM
which part you are confused....i shall explain again ...no problem

Naka
06-01-2010, 03:33 PM
Unfortunately every part is confusing. :confused:

BMW9700
06-01-2010, 04:43 PM
can't decipher what its all about

nona
07-01-2010, 08:13 AM
well the title "if bicycle is a product' was to quantify if i actually post it under the right topic. Because this forum is on Product and Appliance.

Anyway I bought a bicycle from Rodalink in Taipan for my son's 6th birthday. And had to bring back to the shop on the second day itself for some repair work.

Till todate I think I had ferried the bicycle back to the shop in my car more than 10 times. Each and everytime some new stories for reasoning given by the 'professionals' at the shop.

My last trip was was last week and I left the bicycle at the shop to get them give a proper diagnosis. In return they call me up and asking me to pay $5 for replacement of some part and collect it back. Why do I need to pay for an item that is not doing what it was intended to do in the first place.

So what I am saying is ...don waste money getting bicycle's from pros shops just get it from Giant or Tesco.....much better

Naka
07-01-2010, 08:29 AM
You made it so hard to understand.......so you are saying dun for cheap cheap stuff. :confused:

umadavid
07-01-2010, 01:59 PM
You made it so hard to understand.......so you are saying dun for cheap cheap stuff. :confused:
Aiyah, she is saying just the opposite. Get cheap cheap one and enjoy it till it falls apart and then get another cheap one lah :p

Instead of getting expensive one (one that is not working as should as in this instance) from "pro" shop and given the run around :( Nona, you should have told them to give you a refund or a new one immediately instead of accepting their offer of repairs since it was new bike!

QuietStorm
07-01-2010, 02:12 PM
Nona, you should have told them to give you a refund or a new one immediately instead of accepting their offer of repairs since it was new bike!Yes, Nona, you should have done that. I'll never pay for repairs on a new bicycle or car or anything, for that matter. You shouldn't, too.

Naka
07-01-2010, 02:49 PM
Aiyah, she is saying just the opposite. Get cheap cheap one and enjoy it till it falls apart and then get another cheap one lah :p

Instead of getting expensive one (one that is not working as should as in this instance) from "pro" shop and given the run around :( Nona, you should have told them to give you a refund or a new one immediately instead of accepting their offer of repairs since it was new bike!

Aiya, my english oso kaput liao...thanks for the info.

nona
08-01-2010, 08:24 AM
The bicycle is still at the shop. Rodalink guys at Taipan promised me that their boss from HQ in Puchong will call me up. Already 5 days but no phone call. And 2 days back they called me and told me if I want to talk to their boss I must call him because he is a very busy man. Waaa....busier than Obama I guess for someone whom sells bikes but too busy to talk with someone whom bought bikes.

I think I will go with the advise of getting the refund back. Anyway any idea how to go to consumer tribunal??

nona
08-01-2010, 08:26 AM
Actually Naka...I bought it for $275. But in a shop where the the bicycles goes as high as 15k. I am smaller than a peanut customer for them :(

Naka
08-01-2010, 08:30 AM
Actually Naka...I bought it for $275. But in a shop where the the bicycles goes as high as 15k. I am smaller than a peanut customer for them :(

Yes, i am also at a lost, how can a new bike breaks down so quickly :confused: maybe made of 'tao foo.' :D

nona
08-01-2010, 04:32 PM
i just talked to the rodalink taipan guys...they told me either pay the RM5 or they replace back the old part and return it back to me.

i talked to Mr Chanson their marketing manager....he was giving some crap about warranty and wear and tear.

Wear and tear...applicable when u wear something so frequently and it tears.....but bicycle that rarely works always under the shed.....which cannot be 'worn'....how come got 'tear'....

He is telling me something about the way to use bicycle....hello....2 wheels...1 handle and 2 paddle...it don take a genius....DUHHH!!!!

I was not paying attention because they are ticking me off....

Guys...SOS.....how do I get this to consumer tribunal????

nona
11-01-2010, 01:50 PM
Dear Puan XXXXXX

Warm greeting from Lerun. First of all, we would like to thank you for your purchase on Lerun bicycle. Thank you for your feedback and comment about our bicycle so that we can understand better about the issue that you are facing.

After analyze with our Retail sales team, we found out that the bicycle you purchased was sent back not more than 5 times so far instead of more than 10 times as per your mentioned yesterday. The services performed was not the repeated issue also and they are all caused by external factor instead of manufacturer defects.

Therefore, the minimum changes on the RM5 on the replaced part is unavoidable, where we have already void the service labor.

The service is done and you may come to collect your bike anytime.


Thank you.


Best Regards,

Chanson Lau
Marketing Manager

nona
11-01-2010, 01:55 PM
above is the reply from Le Run...apparently that the best they can do... :mad:

nona
25-01-2010, 08:46 AM
I finally had the time to take the bicycle back on Saturday...yes it was in the shop for almost 2 weeks. And my son went for ride in the park on Sunday...and guess what the brake 'putus'.

Interesting, how is that possible? My dark side says ...they fiddled with my son's bicycle when it was lying around in the shop and tampered it.

Hiliary
10-02-2010, 10:37 PM
I finally had the time to take the bicycle back on Saturday...yes it was in the shop for almost 2 weeks. And my son went for ride in the park on Sunday...and guess what the brake 'putus'.

Interesting, how is that possible? My dark side says ...they fiddled with my son's bicycle when it was lying around in the shop and tampered it.

Putus? Cable snapped? Cable or pads came loose? Frayed cable?

2 weeks in the shop? It only takes an hour to build an entire bike!

Buy a Lerun, stuck with it as they have different size parts to standard. This is not my opinion or personal observation, but what i was told by the tech guy in a Lerun shop.
The Polygon range is better, they take standard parts and can be upgraded. Again this is what i was told in the Lerun shop.

Better to buy a second hand decent bike than risk your boys safety on a new cheap bike.
Or take the bike from the shop in its factory to shop delivery box and assemble yourself, or teach your boy how to assemble it and maintain it.

Naka
11-02-2010, 07:20 AM
I noticed some young kids do not bother to park their bicyles properly.

The moment they alight from their bicycles, they just chucked them down on the road.

They do not take care of them :eek:

nona
11-02-2010, 09:05 AM
my son's bike is LeRun....and i find the cheap bikes a far better and reliable from my experience.

Anyway the latest update...the brake cable putus again. Ironic that is after the first use after 2 weeks in the Rodalink shop.

The work schedule is killing me...trying it reported to consumer tribunal.

Hiliary
11-02-2010, 10:10 AM
my son's bike is LeRun....and i find the cheap bikes a far better and reliable from my experience.

Anyway the latest update...the brake cable putus again. Ironic that is after the first use after 2 weeks in the Rodalink shop.

The work schedule is killing me...trying it reported to consumer tribunal.

You find the cheap bikes reliable yet you list many problems??
None of my bikes/kids bikes have ever been sent to a shop, all they get is a few minutes TLC every month and ridden every day :D

nona
11-02-2010, 11:40 AM
You still did not get it, did you? He is using LeRun bought at bicycle 'specialist' shop Rodalink. That is the one with all the problems.

The one he had before was bought at Giant and lasted for 3 years...till he outgrew it.

A bicycle such as LeRun with its brand name itself should not be made with such cheap quality. Of course it was made in China. That was biggest problem.

Hiliary
11-02-2010, 12:22 PM
You still did not get it, did you? He is using LeRun bought at bicycle 'specialist' shop Rodalink. That is the one with all the problems.

The one he had before was bought at Giant and lasted for 3 years...till he outgrew it.

A bicycle such as LeRun with its brand name itself should not be made with such cheap quality. Of course it was made in China. That was biggest problem.

I got it, perhaps i was too subtle because i meant LeRun IS a cheap bike.

What i don't get is why people risk their kids safety on a cheap bike, at least learn how to make sure the bike is safe, buy a few simple tools, maintain the bike etc. A bike is so simple, hardly an engineering challenge.

nona
18-02-2010, 02:59 PM
ehmm so what brand do you recommend that is expensive enough to be safe for the kids??

Naka
18-02-2010, 03:18 PM
Brake cables of bicycle break very often and they don't last long.

Best to buy a few spares & replace it yourself.

nona
18-02-2010, 03:33 PM
Naka...where you buy the brakes in USJ

Naka
18-02-2010, 03:39 PM
Naka...where you buy the brakes in USJ

No lah, i did not buy but I know brake cable does not last long because of the constant 'start & stop' and other moves done by youngsters these days

fRaNkY
18-02-2010, 03:44 PM
Try another bicycle shop.... there is one next to the usj9 polis station.

nona
18-02-2010, 04:54 PM
will try that Franky

Hiliary
23-02-2010, 08:14 PM
ehmm so what brand do you recommend that is expensive enough to be safe for the kids??

None of my bikes are expensive high end bikes, normal Raleigh, Jamis and one LeRun but they are safe because i fit the bike to the child and fit "better" parts based on my own experience.

One example of my own experience, landing on a broken stem during a jump resulted in two 3" scars on my thigh plus a lot of pain. I was about 10 years old and still learning how to build and maintain a safe bike.
Most frames are pretty safe, it's the parts that are attached to the frames that need attention.

If your boy is heading in the extreme direction, think about the parts that can harm him if they break like the chain, stem, seat post etc.
While he is young, teach him how to brake with the front brake as it stops the bike a lot faster. http://www.sheldonbrown.com/brakturn.html

Also look at used bikes, there are some well built low priced bikes for sale as people often upgrade.