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View Full Version : Carrefour or Care Fault.



zinglicious
29-10-2009, 02:36 AM
Time and time again I have reminded Carrefour on issue on wrong pricing or stock without pricing but it was repeated again and again. I even spoke to the manager of the store - some frenchie guy by the name of Mchael, perhaps, but he seemed to be giving me the attitude of tidak apa or I dont care though he said he would look into it.
The issue of pricing where it was scanned at higher price seem to reflect a case of misleading the consumers to buy what was seem to be cheaper than norm. With bold sign board declaring for instance, RM1.49 for the potatoes, come out 1.79, at the counter. When asked, the cashier would said to go to the counter for refund. ( Why must the consumers be subjected to such inconvenience? ) And where are the enforcement officers, do they really check on the supermarket where some of the shareholders are members of the big balls society? Or they have only the balls to check on the pasar malam when they dont display price tags or sell higher than what was display?
I believe it is a standard law whereby all items sold must be properly tagged and priced in RM or it simply dont apply to the big balls supermarkets?
Other supermarkets are also guilty and sometimes worse -like Tesco. BTW, I was billed for Rm50 for 5 lemon. But more critical issues like the exipired products and meats and veggie in particular. Now, that would be on the new thread of Tesco or Pestco after this commercial break! :eek:

Sparrow
29-10-2009, 07:05 AM
i notice that in car4 too. The price on display and those actually recorded in their system are different. This not only happen to car4, but with other hyper market too i recall.

If not mistaken, one of the hypermarket actually honour the lower price of the 2 if there is discrepancy.

Many people do not actually check the price when they checkout at the counter as less we thought the price will be different.

besitai2007
29-10-2009, 07:36 AM
Just wondering whether the pricing mistake could have been done by some of the workers? I see a lot of the foreign workers checking on items and putting labels on items. Just wondering what is their level of education? Means top management should monitor and do random checks Guess they don't do this often.

Used to have some problem with spoilt milk and Carrefore was quick to remedy the situation. Anyhow bought a bicycle years ago for my son. Regret it as the bike was of poor quality. But comparatively, the quality of goods is better than Mydin, where their aim is low price minus the quality. Giant in USJ is going down the drain due to bad competition from Mydin. Goods are getting worse.

Naka
29-10-2009, 07:42 AM
Previously Big Supermarkets give you the items FOC if there is a discrepancy in the pricing.

But these days, that practice had stopped.

You have to go to the Refund Counter.

firefox
29-10-2009, 07:44 AM
Take it easy, these mistakes do happen in all big concerns and the little ones even at the resturants..the problem is that the customers are too lazy or take it for granted their receipts are correct..nobody is perfect.

ksj_cool
29-10-2009, 09:01 AM
I bought a mini-compo at Giant which broke down after a month. I sent it in for repairs and never got it back.

Sentinel
29-10-2009, 10:07 AM
Take it easy, these mistakes do happen in all big concerns and the little ones even at the resturants..the problem is that the customers are too lazy or take it for granted their receipts are correct..nobody is perfect.
A normal hypermarket carries about 12,000 - 14,000 SKUs for sales on their shelves.

With daily promotions like "early bird" and Everyday Low Prices etc there is bound to be mistakes made.

With daily changes in pricing (to match competitors) there is madness and confusion.

It is not like what we think it is running a hypermarket, leave alone run a chain of 100 outlets....

bslee
29-10-2009, 10:34 AM
Its true, you find any price descrepancies, its normal the cashier is not liable to refund immediately but you can reject the checkout of that item. Its pay first, go to refund or customer counter to sort out the argument. The staff there will countercheck immediately and refund the amount if found true. Its the supermarket practice otherwise arguments or descrepancies will only delay checkout and hold up other checkout customers. I think its fair proceedure and practice. I've encountered this a couple of times at Care4 and Tesco. Trouble is, customers unaware of price differences in checkout is to the supermarket's gain and customers loss. Customers have to be alert at the checkout. No 2 ways about it.

Sentinel
29-10-2009, 10:45 AM
The other way is also true lah BS. Consumers who find wrong pricing (ie cheaper) also buy up the whole shelf without a whisper... the knife cuts both ways... I had a neighbor in USJ4 before who bought so many bags of an Australian-brand brown rice because it was priced RM3 cheaper by mistake... :D

When they see that dressed chicken with all the internal parts priced same as those without the parts... they just kept quiet and buy up the whole supermarket... :eek:

zinglicious
29-10-2009, 10:46 AM
I was an avid shopper back in United States, fro Kmart to Walmart, Super Fresh to Acme where it is as big as Pestco or Carrefault. SKU or UKS is the same of numbers. Whether is the fault of the workers or the mammoth task of the managment to provide accurate pricing , it is not the coinsumers problem.
What they dont practice in thier own country, they are doing it here. Not just going to the counter to get the refund of the difference but selling food that is just unfit for human consumption. Even dented infant formulae are sold!
Whem asked why such food are bing sold, the managers of Pestco Mutiara which is the headquarters, mind you the Kwai Loh ones, said it is at reduced price. I told them is it being pratice in UK, where the quality of such food is sold and showed them the veggies in question and they asked the workers to remove them. But when I came back, the same bull practice happened again! And I have been going to even as far as Cheras Maluri, the situation is just as bad, if not worse.
Anyway, back to the issue of wrong pricing, Wal mart of acme actually thanked me for mistakes even as they give me free for the items scanned. And the most item I ever got was worth USD50.
Here, they refund me and dont even have the courtesy to say soree despite the fact I had to come back with toll ticket and petrol and time wastage of attendint to my restaurant customers or spend the time posting at usj forum.
So the figure doesnt add up at all. :p

bslee
29-10-2009, 10:51 AM
The other way is also true lah BS. Consumers who find wrong pricing (ie cheaper) also buy up the whole shelf without a whisper... the knife cuts both ways...

Yes bro!... I DID buy an item (won't say what and when) at a steal price and bought a few of it... Oh my dear..how dishonest or naughty I was...

Actually true about "offer goods", wilted vege, fit for the bin, too close to expiry, not even fit for the dogs are openly sold here, typically "buy at your own risk. I can name at least 3 supermarkets practicing this. I feel there should be immediate stop to this practice to endevour higher standards here. For all you know, local eateries could be buying all these to cut cost and serving them to customers.. NOT RIGHT! I've already said, Malaysia is cowboy country...just about anything goes, ethical or not!..

zinglicious
29-10-2009, 11:16 AM
Take it easy, these mistakes do happen in all big concerns and the little ones even at the resturants..the problem is that the customers are too lazy or take it for granted their receipts are correct..nobody is perfect.

By taking it easy, local consumers are taken for a ride in Malaysia because they dont pratice it back in UK or France. In fact, the managemnet should be thankful to consumers for pointing out the difference and have social responsibitlity of cheating the consumers through the inefficiency of the staff. Even in my small restaurants when discrepancies happen, I would be the 1st one to offer some goodies to my customers even though the mistake is not done by me and even when I dont have a full time cashier.
But sometimes particulary in restaurants big or small, the mistakes are done intentional by the staff who would be pocketing the difference. :eek:

alberto
29-10-2009, 11:24 AM
even customers do cheat these concerns, i have seen customers change the price tags and even some exchange the contents in a package or tin.

zinglicious
29-10-2009, 11:34 AM
I was told even customers to steal things like tins of infant formulae under the tummies because they are either expensive or the stealers are desperate to feed the offsprings.
So, because of this, the foreign supermarkets like Pestco and K- Fall are desperate, too? :D

bslee
29-10-2009, 11:42 AM
Why do you think many shops and supermarket have theft prevention devices on some range of goods?... BECAUSE EVERY MALAYSIAN CUSTOMER IS VIEWED AS A POTENTIAL SHOPLIFTER! 3rd world mentality and opportunists are very evident and apparent here even after 52 years of independence.

Sentinel
29-10-2009, 11:42 AM
I was told even customers to steal things like tins of infant formulae under the tummies because they are either expensive or the stealers are desperate to feed the offsprings.
So, because of this, the foreign supermarkets like Pestco and K- Fall are desperate, too? :D
There was an incident in Carrefour Shanghai (the one at Pudong) few years back, where there was "big fight" between a few lady customers and security guards and cashiers... another group (according to CCTV later) of ladies took out something like a few cartons of expensive Chivas Regal and Hennessy... ha ha ha! This is called teamwork!

zinglicious
29-10-2009, 11:50 AM
Why the ladies need Henessy to feed their babies? :D

Sukdershan
29-10-2009, 01:03 PM
Why do you think many shops and supermarket have theft prevention devices on some range of goods?... BECAUSE EVERY MALAYSIAN CUSTOMER IS VIEWED AS A POTENTIAL SHOPLIFTER! 3rd world mentality and opportunists are very evident and apparent here even after 52 years of independence.
I suppose they learn it from their politicans

bslee
29-10-2009, 01:47 PM
I suppose they learn it from their politicans

Certainly not! Go figure again and who learn from who. Most current politicians were from common rakyat before too. And certainly its not kleptomania.

zinglicious
29-10-2009, 03:29 PM
If it is case of monkey see, monkey do.....then this country would go down to the drains. :eek:

mimosa
01-11-2009, 12:04 AM
Sorry to say that we are already in the drains...

tupai
01-11-2009, 01:52 PM
Sorry to say that we are already in the drains...

...and started drilling too. :eek:


Yang Berkorek latotupai :p