View Full Version : Substandard Fujitsu High End Notebook

05-08-2009, 11:32 PM
Bought a Fujitsu notebook LBS6520 DLSM T9400 in mid May, 2 months later, encountered starting problem, sent to micro-D, disgnosed as mother board failure.

I told them that I can accept such failure if it is a home model costing RM2k-3K, but this is a business model,made in Japan and suppose to be 'reliable'. The price was RM6900.00, two to three times a normal notebook price.

I negotiated all the way to Singapore asking for new replacement, but to no avail.

The only remedy offered to me is main board replacement.

Anybody who has experience dealing with Fujitsu Please Advise.

06-08-2009, 12:25 AM
They acted according to their policy which I [presume] is to replace OR repair [at their discretion]. So what is there to complain about? Not that they REFUSE to fix a broken part. Nothing is ever fail safe. Murphy's law applies... if it can fail, it will fail.

06-08-2009, 12:42 AM
If you have faced major warranty issues during the first two weeks, the well known manufacturers/principals will swap a new unit with you. After this period, they will either swap or repair parts or components. You can't possibly expect them to keep on swapping new unit with you. However, if you are a major customer, they will bend backwards and replace it with a new unit sometimes with a higher configuration as they treasure your business. But for SOHO buyers, nah..... they conveniently buat tak tahu.

06-08-2009, 08:07 AM
You are just unlucky.... :D

Had a fujitsu notebook for 5 years and no breakdowns.... just kena virus one time. :)

06-08-2009, 01:49 PM
u r unlucky, go buy lottery, ... from experience, generally fujitsu more lasting than the rest. In this case they r still trying to replace the faulty part for u so what is the beef? Even if you buy an expensive car dun think they will replace a new car too. If new laptop replacement is what u looking for then u should choose Dell with extended warranty.

06-08-2009, 02:28 PM
if the laptop was purchase within 7 days or 14 days for some company and there is a problem, they will provide one to one. But now is 2 months already. For sure companies wont provide one to one replacement.

put yourself if their shoe. If a customer comes to you and wants a replacement after 2 month, will you give to them? unless if you can prove that the model is being recalled for some technical issue, they might consider a replacement.

For example, my PDA phone, about 8 months into used, the casing broke which is duly my fault (the phone drop). I went to change a new casing and i am willing to pay for it and got the quotation. The service center promise that it will be ready in two weeks but when the two weeks due, i call them, the customer service told me is not ready as parts not arrived and it will be another 2 more weeks. I just made a complaint to the phone HQ in Taiwan and they (Taiwan) called me in 2 hours time after I email them and promise will look into it. The very next day, service center manager called me and say they will give me a brand new unit as a replacement. i just do not believe it. From that time onwards, i will use the phone brand. I just did not ask for any brand new replacement, i just ask for an explaination why it need to take 2 more weeks for my phone to be repaired and asking them to expedite the repair.

So customer service level and product replacement is different from company to company.

06-08-2009, 03:26 PM
Actually, if it is really just the main board failure, then replacing a new main board to you is just as good as replacing a new notebook to you. I wouldn't complaint much on this.

06-08-2009, 05:17 PM
Remind me not to buy fujitsu. Japanese products aren't reliable nowadays.

My toshiba laptop also gave me a lot of problems.

06-08-2009, 09:44 PM
My staff changed from IBM T43 to Toshiba Satellite, also need to change main board after 6 months.
Mind you, Toshiba warranty is only 1 year, and a main board would cost you at least RM2000.

06-08-2009, 09:49 PM
My FTEC notebook still running well after 4 1/2 years. Only the fan getting a bit noisy and the bottom left part can get rather hot.

06-08-2009, 10:02 PM
My FTEC notebook still running well after 4 1/2 years. Only the fan getting a bit noisy and the bottom left part can get rather hot.

After so many years, your machine would have accumulated a lot of dust. You'd be surprised how much better it will run after you clean the fan and any parts that is now feeling hot.

06-08-2009, 10:48 PM
Thanks for the advise MLKOK. I have never opened up a notebook PC before. May give it a try to do some cleaning.

CS Chua
07-08-2009, 06:47 AM
My Dell XPS 1330 has a well known manufacturer defect and so far has changed 3 mother boards in 2 years. What impresses me was that, after close to 12 months of using it, they were still willing to allow me to exchange for another model of the same price or lower. I did not take up the offer because I have a 3-year warranty and they are willing to keep replacing the mother board gratis even after 3 years. Anyway, I get a new notebook from the office every 3 years so, it does not matter either way.

I have to say that I am very impressed with their service. Maybe because I bought the premium 3-year warranty.

07-08-2009, 08:32 AM
DELL is famous for on sight service.
My first notebook is DELL. Always has overheating problem.
The response is very fast and their 3 yrs warranty means both parts & labour.

I was at Micro-D for 2 hours waiting for them to change the mother board, surprised that a few customers also went in for the same problem.

Just learnt their 3 yrs warranty actually means
1st yr: both parts and labour
2nd and 3rd yr: only parts.
When I bought the machine, was only told 1 yr International warranty, 2nd and 3rd yr local warranty.

CS Chua
07-08-2009, 09:25 AM
I understand that Dell does not have international warranty but regional warranty only. This is because they are not linked internationally so if you are in the States, they have no way of knowing that your notebook is covered. This is why my next notebook is not a Dell.

Only IBM and Toshiba have true international warranty. Once in London, my previous Thinkpad has some minor problems and they gave me good services there.

BTW, I am switching from the notebook to the mini notebook. It does not make sense to carry around a high powered gaming notebook everywhere when the mini notebook suffice. At home, I will use the desktop. I think this is a good combination.

07-08-2009, 10:27 AM
My ASUS A6000 notebook crashed a few times (blue screen) when I first bought it. Found that they used incompatible RAM. Problem fixed after it was changed.

Not only new notebooks give problems. Some products like mobile phones suffer from poor quality control My Nokia E71 went on the blink (hanged) five times since I bought it last year. I did not install any new software..just what was in the phone. Nokia at Sunway reflashed the Symbian OS four times and it hanged anyhow..twice when I wanted to use the camera, once when I wanted to use the wifi, another time when I just wanted to answer a call. The fifth time was three weeks again. Got fed up and had it sent to the Berjaya Times Square main office and demanded a change in mother board. They changed the motherboard finally..reluctantly after I raised a stink about their so-called smart phone. Now I put the phone in deep freeze. Bought an LG Arena instead. First day, battery lasted only one day, with normal usage only. Got a new battery and now it lasted three days.

All these goes to show that manufacturers are not interested in consumer satisfaction. There is inadequate quality control. So-called Japanese brands may be assembled in China for all you know..or locally? If you don't complain they just think that everything is fine.