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View Full Version : Tesco Extra - twice cheated in a day



nyem
28-05-2009, 09:03 PM
Went to Tesco Extra in Shah Alam this morning and felt something amiss when an item that I bought was only labeled "Tesco po" in the receipt. The price was also not something that I could remember as in the range of anything that I bought. Had to check every item before I found out it was for an item (Tesco brand) tagged on the shelf at RM20++, but I was charged for RM30++. I claimed the difference at the service counter.

Then this afternoon had to drop by the place again for something else. This time I was charged RM62 for an item tagged at RM42.

Now I know what Extra means.. be extra careful or you're fooled :mad:

bslee
28-05-2009, 09:25 PM
Went to Tesco Extra in Shah Alam this morning and felt something amiss when an item that I bought was only labeled "Tesco po" in the receipt. .............Now I know what Extra means.. be extra careful or you're fooled :mad:

Last week I bought a packet of petfood and was labeled at RM9.xx, was charged RM10.xx at the cashier. Of course I went to prove my case by going to the lane and retrieved the offer label card that shows the offer price.
I got my refund on the overcharge. Ok..case closed as far as I'm concerned.

Ok..What about the next hundred customers who buy the same item andjust happen not to be alert that the scanned price ain't the same? They're cheated outright innit?

Lesson to highlight here:
Learn or develop the ability to be eagle eyed on each item being scanned by the cashier that you're correctly billed.

Oh well... typical of local QC standards..many issues just go terribly wrong.

Sentinel
28-05-2009, 11:07 PM
That is why lah TESCO now advertised they are BIGGER than the Giant group... makes sense LOL!

tupai
29-05-2009, 01:20 AM
caveat emptor...

know that a hypermart carries up to 40,000 SKUs...promo items many a time, thru basically human folly/mistake/laziness/sloppiness, are not updated at the barcode/centre pricing system. Cashiers are ONLY doing their job i.e. scan, bill,charge and pack...

U win some thru their 'loss leaders' and then u lose some when thye didnt update their pricing code at check out...

Just be a smart and alert shopper...REPEAT afetr me:

NOBODY LOVES ME BUT my PARENTS! and ONLY my parents give me FRee or sell to me at a discount...

Malaysia BOLEH!

Yang Boleh latotupai :p

lady-o-leisure
29-05-2009, 05:08 AM
Hmm.. seems like there is some kind of scamming issue at Tesco Shah Alam.
I had a problem there too, some time back when i purchased 2 bottles of champagne. It came up to a significant amount, paid cash for it, and then asked her where my receipt was, which she replied was in the bag with the champagne. (she even tied the bag up and taped it)
So off i went, and shortly after i reached my destination which was less than 2kms away, i looked into the bag, NO receipt!! So i had to rush back to Tesco; looked for the cashier, couldnt find her. Spoke with the supervisor, she looked at the cash register to locate a copy of it, but she couldn't find any record of champagne being sold. So there i was, freaking out coz i had stuff to do, and she said there is no record of my purchase. I said.. ok.. fine.. u look at the shelf.. can u see any champagne left? NO! So where is it? Off she goes to look for the cashier..
To cut the story short, the cashier had actually punched in ONE bottle and she pocketed the money for the other bottle.
I wasnt going to stick around and waste my time, so i demanded a proper receipt, and i got it.

bslee
29-05-2009, 07:20 AM
know that a hypermart carries up to 40,000 SKUs...promo items many a time, thru basically human folly/mistake/laziness/sloppiness, are not updated at the barcode/centre pricing system. Cashiers are ONLY doing their job i.e. scan, bill,charge and pack...


Absolutely right!.
Thats the trouble here and we customers end-up rugi! Thats why I say, every Malaysian MUST be on the alert OR you rugi!.. thats it when living here.
Essentially you're on your own, so help youself fully or again rugi.

tsd
29-05-2009, 08:53 AM
caveat emptor...

know that a hypermart carries up to 40,000 SKUs...promo items many a time, thru basically human folly/mistake/laziness/sloppiness, are not updated at the barcode/centre pricing system. Cashiers are ONLY doing their job i.e. scan, bill,charge and pack...

U win some thru their 'loss leaders' and then u lose some when thye didnt update their pricing code at check out...

Just be a smart and alert shopper...REPEAT afetr me:

NOBODY LOVES ME BUT my PARENTS! and ONLY my parents give me FRee or sell to me at a discount...

Malaysia BOLEH!

Yang Boleh latotupai :p

yep, I shop alot at Tesco... everyone should check your receipt before you leave that place, not only Tesco but anywhere you go. Pricing errors are something which is very common. I experienced many times when they actually charge me less... so I keep quiet lah... haha

Amanda
29-05-2009, 10:35 AM
hahaha... why we always complain when they overcharged. When they undercharge we keep quiet....kkekkee.... to be honest sometimes they also undercharged me.... apa lagi.... cabut fast...scared they find out...

I dont think these hyper intentionally wanted to cheat... human error lor... standard problem in large org. If any of the hypers reading this thread... hope they can improve on the training of the people. I think is possible, normally the changing of prices is done at head office. They head office people are brilliant & efficient people. Outlet will receive the price change via computer & print the new label.


yep, I shop alot at Tesco... everyone should check your receipt before you leave that place, not only Tesco but anywhere you go. Pricing errors are something which is very common. I experienced many times when they actually charge me less... so I keep quiet lah... haha

Sentinel
29-05-2009, 12:40 PM
Recently I bought 2 bottles of Nescafe Gold 500g on offer at Cold Storage here at Island Plaza at RM19.95 each (Normal Price RM28.00) and gave the cashier RM50. She gave me back RM60.10 and I just took it without realizing the mistake.

When I went home, I realized she had given me RM50 too much and went back to the store the next day to look for her. Was told she has been suspended from work due to cash shortage of RM50. I felt really bad, I should have gone back straightaway and could have saved someone's job...

I gave the RM50 to a temple when I went to pray.

Jokee
29-05-2009, 12:51 PM
Recently I bought 2 bottles of Nescafe Gold 500g on offer at Cold Storage here at Island Plaza at RM19.95 each (Normal Price RM28.00) and gave the cashier RM50. She gave me back RM60.10 and I just took it without realizing the mistake.

When I went home, I realized she had given me RM50 too much and went back to the store the next day to look for her. Was told she has been suspended from work due to cash shortage of RM50. I felt really bad, I should have gone back straightaway and could have saved someone's job...

I gave the RM50 to a temple when I went to pray.
they dont have to suspend her. Normally the cashier bears any shortfall of cash in her register. Its her responaibility to make sure she must double triple check the amount disbursed. Anyway you're really a nice fella.

tupai
29-05-2009, 01:09 PM
they dont have to suspend her. Normally the cashier bears any shortfall of cash in her register. Its her responaibility to make sure she must double triple check the amount disbursed. Anyway you're really a nice fella.

i believe tesco cashiers are not tesco employees. This portion of the bizz is outsourced to a 3rd party. The 3rd party has its own rules & policy regarding carelessness with cash...yes, usually, the cashier has to foot the diff, but repetitions of such mistakes can result in her termination. Handling other people's money is the worst job in the world... :o

I too usually give back the cash if the cashier had erred. Picture thyself handling dirty smelly money 8hrs aday! And they not your own money sumore! AHHHHH!!!!

BTW, Wrongly priced items are not the cashiers' fault..dont go screaming blue murder at them. :eek:

Yang Bersimpati latotupai

RolyPoly
29-05-2009, 01:17 PM
Recently I bought 2 bottles of Nescafe Gold 500g on offer at Cold Storage here at Island Plaza at RM19.95 each (Normal Price RM28.00) and gave the cashier RM50. She gave me back RM60.10 and I just took it without realizing the mistake.

When I went home, I realized she had given me RM50 too much and went back to the store the next day to look for her. Was told she has been suspended from work due to cash shortage of RM50. I felt really bad, I should have gone back straightaway and could have saved someone's job...

I gave the RM50 to a temple when I went to pray.

Very thoughtful of you to try to return the RM50 that you had mistakenly received. Many would not do this.

zinglicious
29-05-2009, 03:53 PM
Overcharge for items you bought? Get refund from the customers service which makes me quite famous with top Tesco management! Not only I blew my top for the discrepancies or management oversight on pricing (it is not our problem) but to get a refund of 50 cents and drive all the way to TESCO?
Well, matter of principle! that should be the Tesco policy too as they would be making that product free of charge for the oversight on pricing as it is being pratice in UK or in US. I have been offer many free items including one price at USD 60 and got a thank you for shopping with us from the supervisor of ACME. Here, at tesco , they refund you and dont bother to look at you in the eyes.
Even Tesco here pratice Malaysia Boleh! Boleh tutup mata

Jennylim
29-05-2009, 04:47 PM
I started buying in Tesco this year, begining with the Chinese New Year purchases. I was shocked at >RM500 bill. Realised that the cheap prices that put on the goods I bought were actually for different brands of same type of food.

Next, my husband got 'trap' when he bought apple from Tesco USJ, he was careful and checked the price, but the exact name for the fruit was no where to be found, so he took it that apple is same as fuji apple. In the end, he has to pay 2 ringgit more.

That's not all, ...

Finally, I decided to be extra, double,triple careful, the last time I bought apple, I couldn't find the price tag with exact description, so I asked the staff, the staff smile and walk straight to price scanning machine a distance away instead of looking for the tag at fruit section that is near him. Looks like they purposely leave out the price tag so that people paying higher price for what they bought.

I don't believe it is a mistake on the staff side but a stragtegy to charge more. Because the price I end up paying is always higher than those displayed.

tsd
29-05-2009, 05:23 PM
Recently I bought 2 bottles of Nescafe Gold 500g on offer at Cold Storage here at Island Plaza at RM19.95 each (Normal Price RM28.00) and gave the cashier RM50. She gave me back RM60.10 and I just took it without realizing the mistake.

When I went home, I realized she had given me RM50 too much and went back to the store the next day to look for her. Was told she has been suspended from work due to cash shortage of RM50. I felt really bad, I should have gone back straightaway and could have saved someone's job...

I gave the RM50 to a temple when I went to pray.

this is different from pricing errors, this is mistake of the cashier, poor fellow have to pay back to the company... in this case I will also return the money but if known to the management, he/she will still be in trouble. So... like I said it before, always check your receipt/balance before leaving check-out counter. Settle it before bigger problem starts.

Sentinel
29-05-2009, 06:19 PM
I live in Batu Ferringhi and Cold Storage Island Plaza is along the way to town and I pass it daily going down to Georgetown. I feel really bad not going back immediately. I only knew when I returned the change to wifey because she was the one who asked me to buy the Nescafe Gold for her sister... otherwise I wouldn't know there was excess cash... sudah tualah.

Jey
29-05-2009, 06:58 PM
Guess that explains the "Extra" in its name... :D

It means we consumers will be paying them extra for everything... what a nice name indeed! :D

USJ27Resident
29-05-2009, 08:52 PM
Recently I bought 2 bottles of Nescafe Gold 500g on offer at Cold Storage here at Island Plaza at RM19.95 each (Normal Price RM28.00).

You sure ka, it is 500gms...?? :confused: for 19.90 !!
Hell - I pay 27.90 for 200gms here in Giant PH. Buddy - if got summore, 500gm Gold (Blend?) for 19.90, please buy for me 2 bottles too... thanks! :p

Sentinel
30-05-2009, 12:43 AM
You sure ka, it is 500gms...?? :confused: for 19.90 !!
Hell - I pay 27.90 for 200gms here in Giant PH. Buddy - if got summore, 500gm Gold (Blend?) for 19.90, please buy for me 2 bottles too... thanks! :p
Friend, it was for their anniversary sales about 2 weeks ago... I was surprised to find the price is at RM19.95 too coz wifey told me normal price is RM28.00... anyway I don't drink Nescafe Gold, thats for her sister. I love my local coffee bean from Kluang railway station....

clfoo
30-05-2009, 01:14 AM
Recently I bought 2 bottles of Nescafe Gold 500g on offer at Cold Storage here at Island Plaza at RM19.95 each (Normal Price RM28.00) and gave the cashier RM50. She gave me back RM60.10 and I just took it without realizing the mistake.

When I went home, I realized she had given me RM50 too much and went back to the store the next day to look for her. Was told she has been suspended from work due to cash shortage of RM50. I felt really bad, I should have gone back straightaway and could have saved someone's job...

I gave the RM50 to a temple when I went to pray.

just curious, wouldn't it be better ending if u return the money to the company to clear her name and requested for her to be unsuspended?

Sentinel
30-05-2009, 01:32 AM
just curious, wouldn't it be better ending if u return the money to the company to clear her name and requested for her to be unsuspended?Of course I tried but not supervisors or managers have hearts. Many, too many, go by the book... they said she made the mistake for the third time and thus they suspected here of taking the money herself... I don't own Cold Storage and neither do I like the management in there....

clfoo
30-05-2009, 03:35 AM
Of course I tried but not supervisors or managers have hearts. Many, too many, go by the book... they said she made the mistake for the third time and thus they suspected here of taking the money herself... I don't own Cold Storage and neither do I like the management in there....

ok now i understandtood the story .. u have done what u can ..

on hindsight in the long term maybe also good for her not work as cashier anymore, imagine if she always need to compensate with her own salary with many occurrences, she might be working for nothing also ...

bzxiao
30-05-2009, 11:55 AM
.I love my local coffee bean from Kluang railway station....

Speaking of coffee beans from Kluang railway station. Anybody know where we can buy this in USJ/Subang. Last year a friend gave me a pack and since then I have been looking for it. It's one of the best coffee I ever had.

Have a nice day.

Sentinel
30-05-2009, 03:14 PM
Speaking of coffee beans from Kluang railway station. Anybody know where we can buy this in USJ/Subang. Last year a friend gave me a pack and since then I have been looking for it. It's one of the best coffee I ever had.

Have a nice day.You get get it from the Kluang Station bistro outlet in mid-valley but its not from the man at the railway station stall, taste similiar coz prepared similiarly. And it costs a lot more at mid valley, maybe because packaging very nice and classy.

Go down to Kluang for a drive lah, stop by and Air Itam for some food and visit the Aw Pottery (kids would love this), Simpang Renggam prison and the biggest paper mill in Asia at Scotts Paper at Jalan Mersing (on the way from Kluang to Mersing).

Spend a night in the Rest House along Jalan Mengkibol and try the Hailam Fried Mee or the Chicken Chop by an old Hainanese cook there... oh nolstalgia!

kuma
30-05-2009, 06:17 PM
I have always been cautious at Tesco Shah Alam. Use to frequent to buy their House Brand biscuits which come from UK, but a couple of times have found them expired.

I usually shop alone and any supermarket that requires me to pack up my purchases is not for me. It doesn't allow me to keep a watch on the cash register. On occasion I refuse to pack stuff until all items have been scanned, then I pack and pay....this forces the cashier to help me pack....but the next customer will get irritated. So I just stay away from Tesco.

From the posts here....looks like there is a strategy to make you pack your stuff.....ie, to keep your eyes away from the register :eek:

kuma
30-05-2009, 06:25 PM
Spend a night in the Rest House along Jalan Mengkibol and try the Hailam Fried Mee or the Chicken Chop by an old Hainanese cook there... oh nolstalgia!


Kluang Rest House.....now why did you remind me of that!! :D You mean it still exists?.....I thought it would have gone with the rest of them.

Anyone knows if the Raub Rest House [on the hill] is still operating?

bzxiao
30-05-2009, 08:20 PM
You get get it from the Kluang Station bistro outlet in mid-valley but its not from the man at the railway station stall, taste similiar coz prepared similiarly. And it costs a lot more at mid valley, maybe because packaging very nice and classy.


Thank you for your valued info.

williamkok
30-05-2009, 11:56 PM
hehe...all i know is ENFALAC A+ milk powder for my baby is a few ringgit more expensive than Gaint...

USJ27Resident
31-05-2009, 01:22 AM
Speaking of coffee beans from Kluang railway station. Anybody know where we can buy this in USJ/Subang.....

There's a shop in Taipan that sells bags and bags of coffee in the shelves... Same lane with the Taipan Polis Station... dunno the name, but it is 2 shops away from Nutra Pharmacy... you could give it a try... :p

I know they have Nanyang Cofffee, Ipoh Coffee, Oldtown Coffee.... etc etc... and a whole lots of other titbits that you usually find in small towns...

nyem
31-05-2009, 11:30 AM
hehe...all i know is ENFALAC A+ milk powder for my baby is a few ringgit more expensive than Gaint...
The last time I compare Tesco/Giant/Mydin/Jusco for my toddler's Enfagrow A+ Mydin has the lowest price, Jusco the most expensive. Now you can make use of smartpengguna.com.my (http://smartpengguna.com.my) to compare price of items at Tesco/Giant/Mydin/Jusco/Carrefour. Today's NST has an advertorial by Mydin (http://www.mydin.com.my/mydin/catalog/exchange/c367.html) that claim all its foreign competitors are playing tricks by increasing price the day after their advertised "lowest price" ads.

bslee
31-05-2009, 11:37 AM
Ok, whatever it is or it stands for, IMHO, "lowest price guaranteed" in some supermarkets are quite meaningless nor hold much water. I think its only a hype and sales gimmick. Say you have a case and should we think it makes economical sense to pursue to obtain a refund following the proceedure. Time, effort, anything else at your cost considering obvious circumstances that may offer obstacles and hassles, worth it?. I think not. Its just another carrot dangling so high to the point of unreachable. Another Malaysia Boleh!

xt900
31-05-2009, 11:45 AM
These hypermarkets should go against each other in terms of how many pricing error was made, just a thought. Then consumers like us can judge which of these hypermarkets is the biggest con!

But then again, if I were the top management from these hypermarkets, I won't even care to make any improvement plan to reduce pricing error. Why? Because who will go and organize a huge "anti tesc*/gian*/carrefou*" campaign? Even if one of the minister pointed out this issue and publicized it, how long will it last before everything goes back to normal?

Sentinel
31-05-2009, 01:19 PM
Kluang Rest House.....now why did you remind me of that!! :D You mean it still exists?.....I thought it would have gone with the rest of them.

Anyone knows if the Raub Rest House [on the hill] is still operating?Kuma, try the Hainanese Chicken Chop.... ooh la la! RM11.20 only, cheaper than the beer...

Sentinel
31-05-2009, 01:23 PM
These hypermarkets should go against each other in terms of how many pricing error was made, just a thought. Then consumers like us can judge which of these hypermarkets is the biggest con!

But then again, if I were the top management from these hypermarkets, I won't even care to make any improvement plan to reduce pricing error. Why? Because who will go and organize a huge "anti tesc*/gian*/carrefou*" campaign? Even if one of the minister pointed out this issue and publicized it, how long will it last before everything goes back to normal?One thing I am very sure is you're not in the FMCG, consumer goods or retail business.

These supermarkets are not interested in these little issues as pricing errors lah... they are only interested in one thing and that is VOLUME of sales from the customers and the value per trolley.

They don't make money from retailing these goods at whatever prices lah, they make from the Annual Rebates, Volume Incentives and from the Annual Trading Terms with major suppliers plus the Listing Fees for new products / SKUs....

RichLock
31-05-2009, 03:44 PM
Recently I bought 2 bottles of Nescafe Gold 500g on offer at Cold Storage here at Island Plaza at RM19.95 each (Normal Price RM28.00) and gave the cashier RM50. She gave me back RM60.10 and I just took it without realizing the mistake.

When I went home, I realized she had given me RM50 too much and went back to the store the next day to look for her. Was told she has been suspended from work due to cash shortage of RM50. I felt really bad, I should have gone back straightaway and could have saved someone's job...

I gave the RM50 to a temple when I went to pray.
Every human makes mistakes but the question is whether this cashier had been given fair and proper dismissal procedures. If she was sacked on her third mistake, that was unfair and could be brought to Industrial Court. She should be given a verbal warning on her first error and a couple of written warnings before she could be terminated. In between the written warnings, she should be given more training or advised to consider another post that does not involve handling cash. Chances were, she was suspended pending investigation on the theft of the RM50. She could have got her job back if proven innocence. So, if only Sentinel had written in to clear her name of pocketing the money, she might have a better chance to be reinstated. I am not saying that Sentinel had done wrong as that girl might be one of those employees who is a pain in the you know where for a long time and the management had been waiting for an excuse to fire her and this must had been God sent!

zinglicious
01-06-2009, 06:04 AM
One thing I am very sure is you're not in the FMCG, consumer goods or retail business.

These supermarkets are not interested in these little issues as pricing errors lah... they are only interested in one thing and that is VOLUME of sales from the customers and the value per trolley.

They don't make money from retailing these goods at whatever prices lah, they make from the Annual Rebates, Volume Incentives and from the Annual Trading Terms with major suppliers plus the Listing Fees for new products / SKUs....

The foreign supermarket praticed double standard here because consumers dont care! Yes, it is true. I once confronted Kwai Loh execcutive making his round that how dared such food is being sold in Mutiara tesco expired goods and perished veggie with maggots in reduced price section while at the time it was reported two customers was admitted to hospital in the STAR paper - happened a year ago. The kwai loh look at me and said he would looked into it. After 15 minutes, I deliberately went to the same area where the inedible veggie and fruits were sold and imagined my disgust it was still there! I went round and conforted him again and boy, I blew my top to embrass him. In Tesco UK would not and definetely cannot, here Malaysia boleh! I said if he is not ashamed I would write a letter of complaint to Mr Chris Bush the Malaysia CEO if that it an acceptable pratice here and not in UK.
We have to care as any one of us would end up consuming perished meats and veggie bought by caterers and sold to us. It is our rights to have safe food especially from international companies.
( By the way, have seen chicken that are really deadly because it has changed colors and soggy, Guess what, somebody buying in five bagful of 3 kilos each. I am sure the buyer is not buying to feed his family or pets with that!) The Mickey Jackson would be camouflaged with heavy sauce , curry and MSG to turn into something deadly nice.)
The hannah Yeoh incident has prompted many bloggers to react and it has caused some serious reaction as there was two major roadblocks against mat rempit at Subang Jaya last month.

macgyver_usj
01-06-2009, 08:05 AM
Ok, whatever it is or it stands for, IMHO, "lowest price guaranteed" in some supermarkets are quite meaningless nor hold much water. I think its only a hype and sales gimmick. Say you have a case and should we think it makes economical sense to pursue to obtain a refund following the proceedure. Time, effort, anything else at your cost considering obvious circumstances that may offer obstacles and hassles, worth it?. I think not. Its just another carrot dangling so high to the point of unreachable. Another Malaysia Boleh!
Once I witnessed a lady after paying for the goods, headed straight to the Customer Service counter, produced leaflets from other hypermarkets and immediately claimed the price difference.
Maybe this is a good way to do cheap shopping. :D

Phres
01-06-2009, 09:36 AM
I did thought of doing this "claiming the price difference" but thought better of it cos it is really a hassle.... :D

but one thing i am happy with Giant cos they sell fresh chicken at RM4.70 per kg. this can at least help the low income groups cos chicken is selling for RM7 per kg now at fresh market.

the key is to be "smart consumer" ....for example, if u want to buy an electrical appliance which is not urgently needed, wait for "offer" to buy. and as for food items like vegetables,i will buy whatever is on "promotion" so i will save....as for dry good like meehoon and tin food, i will buy more when it is on offer to stock up :D

tsd
01-06-2009, 11:42 AM
- snip -
but one thing i am happy with Giant cos they sell fresh chicken at RM4.70 per kg. this can at least help the low income groups cos chicken is selling for RM7 per kg now at fresh market.
- snip -


Chicken from Giant are different from those sold in fresh market. Buy from both, compare them side by side, touch them, smell them, cook them and taste of them... you will understand why the big price difference.