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View Full Version : Malaysian taxis among the worst in the world



Raikonen
26-06-2008, 12:08 PM
Poll: Malaysian taxis among worst in world

http://www.malaysia-today.net/2008/content/view/9253/1/


"from the poll's 200-odd respondents, comprising expatriates from 30 countries, even went so far as to brand local cabbies "a national disgrace", "a source of national shame" and "a serious threat to tourists - rude bullies and extortionists".

Anyone care to validate this alleged fact? Haven't taken a local taxi for ages....

pcyeoh
26-06-2008, 12:29 PM
Just to give you what our taxi drivers are being rated, these are the 5 areas as listed below. On a 10-point scale (10 being the best) this is how we are measured against our friendly neighbour down south. Notice that our score values is also bad luck to us as well and Singapore is fatting all the way.

1. Taxi quality (Malaysia score 3.8 Singapore scores 8.6)
2. Courtesy of drivers (Malaysia score 4.4 Singapore scores 8.0)
3. Availability on the street (Malaysia score 4.4 Singapore scores 8.1)
4. Availability by phone (Malaysia score 4.8 Singapore scores 8.8)
5. Driver job knowledge (Malaysia score 5.5 Singapore scores 8.7)

Two hundred odd respondents comprising expatriates from 30 countries living in Malaysia took part in the survey. Our Malaysia My Second Home (M2SH) resident in my precinct Chris Fletcher who have gone back to Australia once was helping out in the Expat magazine would give all the Malaysian taxi drivers zeros all the way. Lucky for Malaysia, I understand he did not take part in the survey or else lagi merosot..

Jey
26-06-2008, 01:19 PM
I had a BAD experience just the other day. Wanted to get a Taxi to go to Phileo Damansara from Jalan Bandar (near Petaling Street) and the driver wanted RM 12 for it. It normally only cost me around RM 5 most to most. His reason being, he has to come back to the same spot and he is charging for both ways, even though Im travelling one way only. How about that? Extortionists and daylight robbers. :mad: :mad: :mad:


I just jumped onto the LRT and headed to AsiaJaya, then hopped onto a taxi there to Phileo. I made a mental note to write to the authorities, but wondering if they would EVER do anything about it.

USJ27Resident
26-06-2008, 01:20 PM
Anyone care to validate this alleged fact? Haven't taken a local taxi for ages....

Alleged FACT? hahaa... good one...

Why do you think local people still prefer to drive than to take a cab?

Try taking one from Subang Parade to Sunway Pyramid... I BET YOU the meter in the cab is ...
1. Rosak
2. Rosak
3. Decorative accessory
4. Rigged! Tampered!!
(multiple choices) :p

Never (ever) take a cab from a taxi stand/corner... where the drivers congregate... you're "just" asking for it.... :eek:


ps. I oso predict this thread is gonna be quite popular... :D

Jey
26-06-2008, 01:23 PM
That's where I tried to get one the other, day. from a stand where they are congregating one with another, whiling their time away until a hapless victim arrives. :eek:


I used to feel sorry hearing about cabbies getting mugged and all kinds of treatment from the bad hats..... now I dont feel that anymore. :D

Raikonen
26-06-2008, 01:41 PM
1. Taxi quality (Malaysia score 3.8 Singapore scores 8.6)
2. Courtesy of drivers (Malaysia score 4.4 Singapore scores 8.0)
3. Availability on the street (Malaysia score 4.4 Singapore scores 8.1)
4. Availability by phone (Malaysia score 4.8 Singapore scores 8.8)
5. Driver job knowledge (Malaysia score 5.5 Singapore scores 8.7)



Shouldn't compare with a developed country. Spore taxis service are consistently good, at least the ones i take.

We should probably compare with countries like Indon,Thai or Viet...Even the thai taxis dun have so much problems...What is the source of the our local taxis' rating? Too low the fares?? Taxi driver cultural characteristics?

rachel sj
26-06-2008, 01:56 PM
Just last week I wanted to get a cab from Berjaya Time Squares to Corus Hotel (opp KLCC) to catch a coach to Singpaore, waited for almost 20 mins and the cabbie asked for RM20 !! got so angry decided to hoop on the monorail, stopped at Wisma Genting and walked through KLCC to get to Corus....

When I arrived in Singapore, thier cab drivers are much polite, it's easy to get a cab there and THEY RUN THIER METERS...what a shame...

Jey
26-06-2008, 02:04 PM
yes i agree with you 100% rachel. It seems to be a common experience with our cabbies. What a shame. I sometimes hear of illegal congregating especially at LRT stands where if there are some outsider cabby who brought his passenger to the LRT station, he will NOT be allowed to pick up passengers from that stand on his way back as the passengers there are "solely" their customers it seems, like they have a right. :mad: :mad: :mad:


I have heard cabbies getting into fistfights due to this outsider cabby getting passengers at their controlled area. :mad: :mad: :mad:

rachel sj
26-06-2008, 02:14 PM
yes i agree with you 100% rachel. It seems to be a common experience with our cabbies. What a shame. I sometimes hear of illegal congregating especially at LRT stands where if there are some outsider cabby who brought his passenger to the LRT station, he will NOT be allowed to pick up passengers from that stand on his way back as the passengers there are "solely" their customers it seems, like they have a right. :mad: :mad: :mad:


I have heard cabbies getting into fistfights due to this outsider cabby getting passengers at their controlled area. :mad: :mad: :mad:

barbaric acts ! do you know who is the relevant authority to complain about cabbie problems ? apart from the exp charges, one of my lady frds got molested by a taxi drive last week...have asked her to lodge a police report...

kelvinwkw
26-06-2008, 02:23 PM
Polis kata jangan, jangan compare....
hehehehe

Jey
26-06-2008, 02:34 PM
I think its JPA (Jabatan Pengangkutan Awam)

AllUrban
26-06-2008, 04:20 PM
I think its JPA (Jabatan Pengangkutan Awam)JPA is Jabatan Perkhidmatan Awam. As far as I know there is no Jabatan Pengangkutan Awam.

But soon we will have SPAN - Suruhanjaya Pengangkutan Awam Negara (National Public Transport Commission)...let's hope it doesnt turn into "SPAM"

Cheers, m

pcyeoh
26-06-2008, 04:43 PM
Shouldn't compare with a developed country. Spore taxis service are consistently good, at least the ones i take.

Come on. Why not Singapore? It is not comparing our infrastructure or facilities. The 5 areas we are talking about are 1.Taxi quality 2. Courtesy of drivers 3. Availability on the street 4. Availability by phone and 5. Driver job knowledge. These are areas which is the basic expectation of taxi commuters. We are not talking about GPS, excellent highways or even internet access. The problem lies with the attitude of the drivers most of the time. We can have the best of best taxi system but if the drivers have this poor attitude with no customer service, we will still be rated very lowly. There must be a quantum leap or paradyme shift should we want to revamp our taxi system. It will never work with Operasi This or Opersasi That campaigns.

xweird
26-06-2008, 05:22 PM
I think taxi fares should be increased, and the taxi permits hoarding by select individuals should be abolished.

Only then we can have good taxi services.

twohands
26-06-2008, 07:35 PM
in order for the situation to improve, there first must be strict enforcement of the law. if there's barely any enforcement, then we, as passengers, can report all we want, all the time, and still, nothing will change.

DarkNite
26-06-2008, 07:55 PM
Improve taxi service?
Let see increase taxi fares?

I think taxi fares should be increased, and the taxi permits hoarding by select individuals should be abolished.
strict enforcement of the law?

in order for the situation to improve, there first must be strict enforcement of the law. if there's barely any enforcement, then we, as passengers, can report all we want, all the time, and still, nothing will change.
Waaahhh ... very difficult la.
Ini boleh land la.
Anything goes.
This taxi thing stinks of crony la,
where got one person hold so many permit!
and not several but hundreds!
Please correct me if I am wrong.
Every driver, except for one chinese guy, say 'sewa la' not enough 'cable' to get permit.
Yes there were some dodgy drivers which in my heart says he rightly do not deserve it.
Me think it's easier to change gomen.

bslee
26-06-2008, 08:05 PM
A lot of taxi cabs behaved responsibly, professionaly, ethically and accomodating if you happen to engage a chat on the journey in the 60's and early 70's, Bus drivers and conductors of those days were also responsible adults and no nonsense. They'd reprimand say students who try to misbehave on the bus. Now no more... the current generation of this profession can be capable of shrewdness, too business like, funny tantrums, irresponsible and worst of all..DISHONEST!. I wonder and its mind boggling why this is happening now. Tell me if these people had bad upbringing, tada sekolah punya, kurang ajar, or blame the gahmen for all society ills!. What to do?..we have MP's who don't even know how to behave in Parliament!.

USJ27Resident
26-06-2008, 10:27 PM
Me think it's easier to change gomen.

everything not right.... just blame the Gomen... :p

sarawakian
27-06-2008, 11:46 AM
There are a few things wrong with our taxi services.

1. Many bad apples. Those unprofessionals give people a bad name
2. No regulation on hours max that one can drive
3. No security barrier nor camera in taxis
4. Rates are too low to survive
5. Too many individual holders. Taxis should be company based and drivers hired not as a entrepreneur program :D

DarkNite
27-06-2008, 01:13 PM
everything not right.... just blame the Gomen... :p
In this instant, who is the main culprit responsible for regulating the taxis' permits and its services?

dd33
27-06-2008, 01:16 PM
yes i agree with you 100% rachel. It seems to be a common experience with our cabbies. What a shame. I sometimes hear of illegal congregating especially at LRT stands where if there are some outsider cabby who brought his passenger to the LRT station, he will NOT be allowed to pick up passengers from that stand on his way back as the passengers there are "solely" their customers it seems, like they have a right. :mad: :mad: :mad:


I have heard cabbies getting into fistfights due to this outsider cabby getting passengers at their controlled area. :mad: :mad: :mad:Its true, a local taxi driver told me that some taxi drivers have their own "gang" & they behave like gangster if other taxi dare to take "their passengers".

I have taken Singapore taxi many times & they are so efficient there(as with all their public transport).

Malaysia....shame shame shame!
:mad:

Longfellow
27-06-2008, 01:43 PM
In this instant, who is the main culprit responsible for regulating the taxis' permits and its services?

You should be asking who are the owners of Taxi Permits? Heard of Taxi Minister? Majority of taxi drivers in town are just renting taxi from so & so.

What penalty and action you think government will take. Gantung Taxi Permit?

Permits shall be given direct to qualified taxi drivers if you want them to play by the rules. Otherwise who care about the rules.

Blue Jasmine
27-06-2008, 02:43 PM
I think taxi fares should be increased, and the taxi permits hoarding by select individuals should be abolished.

Only then we can have good taxi services.


The taxi fares in malaysia is cheap..what can we expect? try going to Hong Kong or Singapore.....what u pay is what u get i suppose..Blame who?

Blame the person that simply increase this and that but never thinks ...What sorts of plans he have come up to help the ppl with no transportation? Nothing. Just advise us to Change lifestlye!!!! I dont mind riding a bicycle if is nearby but to come and think about air pollution - what has he done? Nothing also...All talk ...Nothing done.