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chewie
05-05-2008, 01:39 PM
The below happened to my colleague. She has send this mail to Perodua HQ...is there anyway that my colleague could get some form of compensation from Perodua, please advice


I would like to express my total disappointment with Perodua Myvi car quality after recent encountered of rear window total cracked last week.

Perodua Kelisa has been my number 1 choice in car selection and I bought Perodua Kelisa since Jan 2003. I have also recently upgraded to Myvi (end of Dec 07) which I have purchased in Puchong, Selangor. I have been driving the car for about 4 months and as usual I will just park my car infront of the house if I am not using the car during weekdays or weekend. Along with other cars parked, it is safe to park on the area.

On Wednesday evening, my Myvi car rear window (with tinted) was cracked into hundred of small pieces. I was in shocked to find out the rear window was cracked but there was no trace of any sharp item or stone near my car which could cause the whole window to crash. Determine to find out the cause of the window cracked, I have sent in my car for investigation in Perodua Sales and Service Center on 3rd May 08. I was disappointed to hear that a very small impact point (as small as the needle point size noticeable on the right bottom corner of rear window) could caused my rear screen to turn in hundred pieces and I am the unlucky one to hit this problem. Also, there was similar report cases reported and Perodua usually do not accept the problem as manufacturer defect. As a result, I feel even more insecure now to drive Myvi car out on the road as possibility of the window cracked seemed to be very very high and unavoidable.

However, I have never experienced this problem on my old carís (Kelisa) windows (non-tinted) for past 5 years. My conclusion, this is a serious quality issue as I am not getting the confidence safety level to drive Myvi car as compare to Kelisa. I would like to urge Perodua to review any enhancement for the window quality, robotic handling or any manufacturing defects that could occur and taken necessary preventive/improvement measure to avoid such disaster. Being the number 1 local car seller in Malaysia, I believe Perodua has the obligation to ensure driver safety and continuous improvement on any part of the car manufacture.

Nevertheless, I am still waiting for the full report from Perodua with regards to what cause of the total crash of Myvi window.

firefox
05-05-2008, 02:42 PM
My 2 year old Myvi has not shown any defects yet.

Sato
05-05-2008, 02:48 PM
The below happened to my colleague. She has send this mail to Perodua HQ...is there anyway that my colleague could get some form of compensation from Perodua, please advice

chewie

u r not alone, even the new Toyota Altis someone in Autoworld complained about windscreen cracked too,and its a new car. Same thing happen,toyota refuse to take the blame,end up the owner need to get it replace at his own cost. Mind you this is no cheap car, its a RM120K plus car, apa sudah jadi to QC Officer or he is sleeping I really donno. :rolleyes:

chewie
05-05-2008, 03:11 PM
my colleague had already replaced it at her own cost...hmm...

fRaNkY
06-05-2008, 08:22 AM
How much does it cost?

bslee
06-05-2008, 09:33 AM
I wonder if local assembled car glasses are still made under licence by MSG (Malaysian Sheet Glass S.B.) for decades. They could also take some blame for manufacturing defects. One can spot their etched logo on each glass panel.

chewie
06-05-2008, 10:54 AM
franky.. about rm300 for the window and rm200 for the tinted

ahfatt78
06-05-2008, 10:57 AM
err, my colleague's myvi rear windscreen cracked 2 times in 2 years. he replaced it and cursing bad luck, never thought of defect on windscreen.

chewie
06-05-2008, 11:02 AM
better check and see...as the perodua service center infact told my colleague that is like a common problem and so far no one had made a complaint...windows just do not crack like that...for sure there is a reason

Sato
06-05-2008, 03:30 PM
better check and see...as the perodua service center infact told my colleague that is like a common problem and so far no one had made a complaint...windows just do not crack like that...for sure there is a reason

As far as I know the Myvi earlier batch problems have to do with the low quality front disk,water sippage into car due to poor installation work of factory, few cases of power window problem. This problem that you cited seem to be a new defect to me.

chewie
06-05-2008, 03:41 PM
my myvi also having problem with the front passenger power window...i went to the service center to change it twice... what if my warranty period is over, then i need to pay by myself ?? ...

fonzie
06-05-2008, 03:59 PM
The rearview mirror seems to be a manufacturing defect. I had mine a year or two ago. Got it fixed by Perodua foc....

After that incident, there has been none untoward incidents (touchwood!)...

Cheers!
FonZie

kelvinwkw
06-05-2008, 04:29 PM
To be honest, the window itself is not manufactured by perodua, they bought it from third party.

correct me if im wrong

bslee
06-05-2008, 05:14 PM
To be honest, the window itself is not manufactured by perodua, they bought it from third party.
correct me if im wrong

Of course you're correct. I've already mentioned that MSG S.B. is one primary source for OEM glass panels. Whether they buggered up the quality of the glass, no end-user will be able to verify or substantiate. End-users are left at the mercy of the car manufacturer to sort out and settle any issue....thats how it works. Trust Malaysian work culture and QC?.. I leave it to anyone's guess. So many car components are OEM from someone else.

chewie
06-05-2008, 05:29 PM
The rearview mirror seems to be a manufacturing defect. I had mine a year or two ago. Got it fixed by Perodua foc....

After that incident, there has been none untoward incidents (touchwood!)...

Cheers!
FonZie

which perodua service center did you visited ??

fonzie
06-05-2008, 05:52 PM
SS13....the pasar malam area...

gary yap
06-05-2008, 06:56 PM
My wife's Myvi 2 years(23K km), still ok(*looking for wood to touch*). It's all about luck. Regardless what brand/model you buy, if kena lemon means gone la. The complaint I had on the Myvi is mediocre speakers, disc player always jam when weather is hot(morning and night still ok), 1st gear hard to engage(manual tranny oil changed). Other than that still ok for the time being.

bslee
06-05-2008, 07:31 PM
On another note, we're all unfortunate that our car have to withstand worst weather conditions. Rain, flood, the scorching sun, dampness and humidity, not to mention pollution, dust, dirt and filth. Unless your car is powder coated, no ICI 2k or whatever K can withstand our weather. The car body and paintwork will rot in 5 years.
Oh well, like everyone says..car is a liability!.

fonzie
06-05-2008, 09:00 PM
Sidetrack a bit....

Actually the weather is not the worst culprit for cars...it is the road humps or bumps! Legal and illegal ones!

Like the saying "lama lama jadi bukit.." ..everytime you go over a hump/bump the car's suspension and structure takes a beating. Not only that, if an ass-holed driver tail-gate right behind when going the humps/bumps, it makes you panic and step on the accelerator and hence waste fuel. Think about it!

Cheers!
FonZie

kwchang
07-05-2008, 01:16 AM
Chewie, do note that this is not a specific problem for a specific brand of car. We had the same problem as well with my wife's Toyota. She had been driving it for about 4 years - all OK, nothing wrong. Then one fine day, the rear windscreen shattered by itself just after she drove it into the porch at about 4pm. Nothing hit the glass (quite impossible as it is the back screen, not the front).

This happens to toughened glass. The idea is to have the broken windscreen shatter into tiny pieces to prevent injury - do note that normal glass will break into jagged edges that can cause serious injuries. Other types of windscreens which do not shatter are made from laminated glass.

chewie
07-05-2008, 08:11 AM
SS13....the pasar malam area...

thanks for the info...

chewie
07-05-2008, 08:14 AM
chang i do understand that this problem is on specific on myvi...i am only asking advice if in this situation is it possible to claim from perodua as the car is only 4 months old...

gary yap
07-05-2008, 10:16 AM
What I see, quite tough to claim but you can try, at least the service centre knows issue like this exist. Headlamp, light-bulb, windscreen are non-claimable, just like our handphone screen. Looks like I have to buy insurance for my back-screen too.

Sato
07-05-2008, 11:37 AM
What I see, quite tough to claim but you can try, at least the service centre knows issue like this exist. Headlamp, light-bulb, windscreen are non-claimable, just like our handphone screen. Looks like I have to buy insurance for my back-screen too.

ya makesure your car is insured against flood also, since nowadays even in the city area like Dang Wangi also have frequent flash flood, and the result to those that is caught in those flash flood is devastating,some even can't claim total loss as its consider to be Act of God unless you insured your car before hand, then its claimable.
:)

gary yap
07-05-2008, 02:30 PM
Will the insurance company pay-out, as in the recent case where a huge boulder fall onto the Suzuki Swift? Or branches break onto your windscreen when you parked under a shady tree. These are the grey areas to look into.

burntan
07-05-2008, 05:13 PM
Err... glass will just break by themself sometime, maybe cause by some sound wave or something unknown, not necessary to be hit by sharp object.

Last time there is a glass just break into thousand of pieces just by itself in my kitchen where there is absolutely no one there and nothing will hit it.

kelvinwkw
07-05-2008, 05:31 PM
Maybe due to the temperature too cold inside and too hot outside