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View Full Version : KLIA Airport Limo - Interesting Incident - Caution to Others



avusblue
05-05-2008, 01:31 PM
Relating my incident from this morning:

I booked a taxi thru KLIA Airport Limo (1-300-888-989) yesterday at 4:00pm. Got an 8-digit booking number, confirmed pickup time for 6:00am this morning, and confirmed price of RM43.70 from USJ to LCCT.

At 5:15am, we get a call from a chinese lady, saying they are sending a taxi, price will be "Meter" + RM15. When asked about the change in pricing, she said they are not from KLIA Airport Limo. So we naturally declined. Immediately I called up the 1-300 number, and after 3 calls, was finally picked up at 5:20am. When I gave my booking number, the operator sounded a bit shocked, then said ... "oh, we're fully booked". So I said I got a call from this taxi operator, and he said, "oh yes, we sent a backup taxi". When I asked who would pay the price difference, he said I could lodge a formal complaint if I wanted to, and said bye bye.

So, is it the normal practice of Airport Limo Sdn Bhd to:
1. Run out of taxis, then subcontract out to 3rd party taxis who charge "meter" + RM15?
2. Let these 3rd Party Taxis inform customers of this new arrangement 45 minutes before the pick up time?

This is the first time this service has let me down. Very disappointed, and I smell a scam. Seems like the touts are operating not only FROM the airport, but now TO the airport as well. Customers beware.

This also plays very nicely with comments I have gotten previously from KLIA Taxi drivers, saying USJ is the worst fare that they can get. Could this be the result of taxi drivers refusing to send passengers to and from USJ?

Also, anyone can point me in the direction of lodging a formal complaint? Corporate phone number, CEO email, a name, etc? Looked on their website ... don't list any of that.

chewie
05-05-2008, 01:43 PM
isnt it cheaper that to pay from the meter charges add rm15...

it still comes to the same price. you are lucky that they charge you meter + rm15...some will just say rm60 or even 70...

avusblue
05-05-2008, 01:58 PM
isnt it cheaper that to pay from the meter charges add rm15...

it still comes to the same price. you are lucky that they charge you meter + rm15...some will just say rm60 or even 70...

Well, in cases like this, isn't it better to mitigate your risk and lock in a price rather than have an open price? Who knows if the meter has been tampered with? This setup just doesn't smell right to me. Just wondering if anyone else has had this experience.

chewie
05-05-2008, 02:03 PM
hmmm...what you said is true...hmm...so did you manage to get a cab ?? patrick had posted some taci contact which cost on rm50 to lcct...

go to http://www.usj.com.my/bulletin/upload/printthread.php?t=12473&page=3&pp=15

the above is posted by Patrick... this could assist you in the future if you need to take any cab to LCCT/KLIA

avusblue
05-05-2008, 02:32 PM
hmmm...what you said is true...hmm...so did you manage to get a cab ?? patrick had posted some taci contact which cost on rm50 to lcct...

go to http://www.usj.com.my/bulletin/upload/printthread.php?t=12473&page=3&pp=15

the above is posted by Patrick... this could assist you in the future if you need to take any cab to LCCT/KLIA

The cab was for my parents heading to LCCT. Since I was already awake, I sent them to the airport.

This just sounds too much like an insider setup. A highly hypothetical, (but possible?) scenario:
Step1: Booking agent writes down customer's info, pickup time, but doesn't enter it into system. Gives a bogus confirmation number. Then booking agent passes info to touts.
Step2: Touts call up customer 45 minutes before pickup. If customer agrees (mainly due to desperation and lack of time to arrange alternative transportation), touts pick up customer, fleeces them in the process.
Step3: Touts gives insider booking agent a "commission".
Step4: Repeat till touts and booking agents get rich or gets fired, whichever comes first.

Since I did not go thru with it, this is just speculation that you get fleeced in the process. But like I said, it just didn't smell like a legit arrangement.

coogee
05-05-2008, 02:51 PM
The cab was for my parents heading to LCCT. Since I was already awake, I sent them to the airport.

This just sounds too much like an insider setup. A highly hypothetical, (but possible?) scenario:
Step1: Booking agent writes down customer's info, pickup time, but doesn't enter it into system. Gives a bogus confirmation number. Then booking agent passes info to touts.
Step2: Touts call up customer 45 minutes before pickup. If customer agrees (mainly due to desperation and lack of time to arrange alternative transportation), touts pick up customer, fleeces them in the process.
Step3: Touts gives insider booking agent a "commission".
Step4: Repeat till touts and booking agents get rich or gets fired, whichever comes first.

Since I did not go thru with it, this is just speculation that you get fleeced in the process. But like I said, it just didn't smell like a legit arrangement.

Hi. I hope you take this up with someone in authority or the limo management (last resort). For too long we Malaysians just shrugged off issues like this and forget about it. How on earth are we going to help clean up the system if we continue to behave this way? I am also one of the quilty ones when the limo I booked never turned up and when I called them to check, they blatantly told me there wasn't a booking. Had to drive out to get a city cab. This was a few years ago but I wouild imagine things have not changed much.

Another issue I dislike is the Limo counter girls at KLIA always quote premium fare until you ask for budget.

cskok8
05-05-2008, 03:02 PM
The problem here is that these taxi drivers (I refuse to call them limos) have to take an incoming assignment while they are in the queue to pick up an outgoing passenger load. Now if he agrees to take your assignment (in USJ) and ends up with a passenger going to Ampang, he will have to drive from Ampang to USJ to pick your parents up. So mos t of the drivers don't bother to take an incoming booking. If anybody is foolish enough to call and make a booking, the management will just call one of the radio taxi companies.

Another issue I have is that they refuse (or try to) carry hard-case luggage in the boot of the budget taxis, claiming that there is not enough space on account of the gas tank that is already there. I countered that I got to the airport in a similar taxi (Iswara) and there was no problem. The girl at the counter insisted that I "try it out first" before I can buy a coupon for the budget taxi. Somebody in a hurry would probably have just paid for the premium one. Call it a limo and yet cannot carry a medium-sized hard-case bag. :mad:

bzxiao
05-05-2008, 03:28 PM
Also, anyone can point me in the direction of lodging a formal complaint? Corporate phone number, CEO email, a name, etc? Looked on their website ... don't list any of that.

Avusblue,

Lembaga Perlesenan Kenderaan Perdagangan (LPKP) contact numbers are:
SMS 39900
Free Toll 1800 88 9600
Email: aduanlpkp@mecd.gov.my

Saw this on yesterday NTV7 programme "Hak Anda" on the same subject matter (Taxi).

Hope it helps.

chewie
05-05-2008, 04:16 PM
even if we write in and compaint, will there be any action ?? thats the question...

we being seeing complaint for LCCT/KLIA but we did not even see a solution. my fren pick me up from KLIA about 2 weeks ago and he got chased off by the police....but the police did not even bother to take any action (i.e. summons) those cars that park at the arrival area there...or even taxis that are basically parked there...

my fren need to drive another round again just to pick me up....

cskok8
05-05-2008, 08:41 PM
We all know the problem and the solution. This bloodsucking company that has a monopoly on the taxi service and is scamming both the traveling public and their drivers. Solution: allow any town taxi bringing in passengers to pick up. But apparently every transport minister has been too stupid to realize this.

USJ27Resident
06-05-2008, 12:02 AM
We all know the problem and the solution. This bloodsucking company that has a monopoly on the taxi service and is scamming both the traveling public and their drivers. .

Bingo!

Try staying between USJ14 and Putra Heights and then pick up a cab from the LCCT... :mad: see if they...

1. tell you that your area is not in their freaking system - AND decide to charge you for Shah Alam!
2. tell you that you cannot use the budget taxi because your luggage cannot use the boot (trunk) ... [because the NGV tank is taking up half the space!]

charis14
06-05-2008, 12:08 AM
Relating my incident from this morning:

I booked a taxi thru KLIA Airport Limo (1-300-888-989) yesterday at 4:00pm. Got an 8-digit booking number, confirmed pickup time for 6:00am this morning, and confirmed price of RM43.70 from USJ to LCCT.

At 5:15am, we get a call from a chinese lady, saying they are sending a taxi, price will be "Meter" + RM15...I also had similar experience. Received the call 1 hour before 7am pickup. I suspect the KLIA limo drivers are not aware about this - since it is in their interest to go to the airport WITH passengers rather than empty.

sinleong
06-05-2008, 02:03 AM
i dont think action will be taken even if you complain. thats why they so daringly ask you to lodge a complain. but please do so anyway.

normally my taxi driver charge RM45 to KLIA and RM50 to LCCT. if u need his number, let me know