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sinleong
27-04-2008, 05:34 PM
I was at Jalan Peel yesterday at 9.30pm and bought 2 packets of green apples which I thought cost RM0.99/ pc. AT the check-out counter, I was charged RM7.85 per pack. Even at 99 sen each, the 6 apples in the pack would cost less than RM6.00. I complaint at the customer service and was told that the 99 sen apples are a different type. Then WHY put the price tag there? I think many customers have been tricked by this - please see attached picture.

In fact this is not the first time it happened to me in Carrefour. There was one time at Carrefour Subang Jaya where I bought cat food and shampoo at higher than the prices posted. Please take note of this and be careful when you shop - do check your receipts!

HOw many of us here has this experience?

chin_wan
27-04-2008, 05:44 PM
You should have made a scene there. That's what I would do.

sinleong
27-04-2008, 06:06 PM
I did. I was then directed to the customer service. Then I went to take a photo which is attached here and showed it to customer service. They explaint that that price is for a different type of apples.

Please tell me after you see the picture what would your impression be.

umadavid
27-04-2008, 06:28 PM
You should have stayed put and asked the supervisor to come to you.

We had the same experience in Tesco Estra Shah Alam some time back. Sarawak pineapples priced at 98 cents per pc. When we went to weigh it for price tag we were charged nearly RM3 for it. We called in the supervisor and argued our case and told all bystanders as well so that they can back us up(creating a scene makes them wanna solve the problem quickly)...they gave it to us for 98 cents with an apology.

Same with broccoli stacked all nicely but with cauliflower price tag. Told them off; that the customer looks at the price tag and it goes with item placed before it and that they can't blame it on the staffs mistake. Both times they gave it for the price stated. It is not the customer's fault but theirs.

Looking at your picture, you have been charged 99cents for each packet. Taking it as meaning each packet as a piece! :(

racheljansz
27-04-2008, 06:59 PM
Welcome to bolehland shopping!
sinleong- This is a normal occurance.
Did you got it for RM6?
Making a scene is part of Bolehland's shopper arsenal.

Waah umadavid you also got Sarawak pineapples priced at 98 cents per pc problem.
and I though Tesco Penang is a staff is bad.
Always stacking product Y with product X price tag.
OR
Forget to remove promotion price!
OR
Wrong pricing per kg.

I always exercise my consumer right & han tam them kau kau :D

umadavid
27-04-2008, 09:46 PM
I always exercise my consumer right & han tam them kau kau :D
Good for you :D
Me thinks they do it on purpose as most shoppers don't check the price. Most people don't even look at the price tag before getting the items. Just imagine the profits these people make from this ploy :eek: Very few people want to stand up for their rights here in Malaysia and it is sad, really!

mlkok
27-04-2008, 10:16 PM
I've brought up this issue a couple of years back. The hypermarkets are very good and misleading with this switching tactic. Be very careful especially when picking out same brand items, ie. instant noodles, toothpaste, soap, etc. They usually have a sale on 1 type and normal price on the rest. If you're not careful, you'll end up paying more.

tsd
27-04-2008, 11:04 PM
yep, you must always check prices before leaving the place. It happens to me many times already.

scorgio
27-04-2008, 11:10 PM
Oh well, Royal Gala is red apple.

Green apple, the name's Granny Smith.

The staff put up a wrong sign.

Wild_Explorer
27-04-2008, 11:25 PM
This is common and that's why I make sure I stand at the checkout counter looking hard at every item scanned to make sure it reflect the correct price....any difference, make sure to make a scene and only then will they back down.

Most of the cashiers are also trained to be rude and arrogant. They will try to just ignore you and when you ask for their supervisor or manager, they will just tell you that they are not around. They will then bisik bisik among themselves and say "...beli sikit sikit, nak buat kacau.....". It really make my blood boil :mad:

Carolrasiah
27-04-2008, 11:39 PM
I was at Jalan Peel yesterday at 9.30pm and bought 2 packets of green apples which I thought cost RM0.99/ pc. AT the check-out counter, I was charged RM7.85 per pack. Even at 99 sen each, the 6 apples in the pack would cost less than RM6.00. I complaint at the customer service and was told that the 99 sen apples are a different type. Then WHY put the price tag there? I think many customers have been tricked by this - please see attached picture.

In fact this is not the first time it happened to me in Carrefour. There was one time at Carrefour Subang Jaya where I bought cat food and shampoo at higher than the prices posted. Please take note of this and be careful when you shop - do check your receipts!

HOw many of us here has this experience?

Me. Carrefour is the worst - they rip you off and are awful rude. the one in midvally. problem is malaysians are really not bothered about this type of matters. :rolleyes:

Harmony
27-04-2008, 11:51 PM
I have forwarded this thread to a friend, whose husband is a high ranking official at the Kementrian Hal Ehwal Pengguna.

Lets see what's he has to say about this. Will keep everyone posted as soon as I hear more from him

bzjude
28-04-2008, 02:31 AM
I think something must be done. High time too. These rip offs need to be taken to task like suspend lesen not just a saman. Some of us will take the trouble to bising but most of us dont. Like how to remember the price of every single item you picked up?! We must stand up for our rights. I know it's exhausting cos it happens nearly every time...Carrefour, Giant, Mydin..though I also feel that Carrefour is the worse. At Giant, if verified that the sign is there, you'll get the price. Usually the display staff just can't keep up with the constant change of price. I hate it whn the price dont match the product..like you must also read the tag carefully...happens and diff to argue..Carrefourlah tu! I wonder what the staff get for conspiring... :mad: So Bewarelah!

joker2107
28-04-2008, 03:38 AM
Oh well, Royal Gala is red apple.

Green apple, the name's Granny Smith.

The staff put up a wrong sign.
scorgio is spot on. but i'm not sure about the wrong sign.
lots of times customers help the hypermarts rearrange their their dsiplays. red tomatoes becomes oranges, kailan becomes bayam, etc.

in this case it is obvious that the buyer has to beware - even if the buyer did not know the colour of royal galas, the tag in the box did refer to "pc" and "pc" refers to loose items for self selection and packing. prepacked items like the green apples shown are prelabeled with a bar code and with a little bit of inconvenience the shopper can and should verify the price before demanding consumer rights.

i am a sucker for pricing and all carrefour branches in the klang valley, except the new ampang outlet, hate me for all the horrors i have pelted on them. still i do try to be "nice and fair" when i can, like when the huge sign board above the display of 1.8kg milk powder read "promotion rm20.99" (normal about rm40) i argued with a bewildered staff that i was going to buy the entire lot at that price. i demanded the supervisor's immediate attention and in full public view, i orated a lecture on labelling. those poor souls working for cf - they aint too well educated or sharp as me. it took away all my breathe to get them to understand that it is essential to specify the item on the price tag in order to avoid confusion and havoc of the scale i was creating. that rm20.99 item was actually for milo 2kg but the item was not indicated in the hanging ad posters strung liberally and randomly.

my take is justice works two ways. and in justice there is always an element of common sense. humans are not infallable, but like me, often overpowered by pride and power. such was when giant had an offer at kinrara only but i got the item at cf peel road and demanded for lowest price guarantee. they threw the book at me cos kinrara is more than 15km radius away but i played innocent and hoped to win with the growing crowd. when i was sure that it was the end of the road for me, i was too proud to admit defeat, and dumped the goods in front of them, asking for a refund and threatening to raise a written complaint to their very top (which of course i had no right to do). i got my money back, and still refuse to admit that i had lost once ;) .

USJ27Resident
28-04-2008, 09:04 AM
Unfortunately... this is Malaysia... not the US or UK... :(

coz if in the US or UK .... chances are, the store would let you have it for FREE if you were overcharged for it... or allowed to purchase it if the store made a mistake and displayed a lower price...

*example: I got a Brita Water Filter system for 4.99pounds - just because it was stacked with the replacement filter price tags... [actual price was 19.99pounds] When they scanned the price - I said "cannot be" and not wanting the cashier to kena penalty - told her the catalog price... the supervisor then said it was their mistake and my gain....

If that had happened in Malaysia, guess what would have been the remark given if you had highlighted 'their' price mistakes.... "BODOH! punya pembeli... diam diam, sudahlah... sekarang bayar the difference..." :rolleyes:

racheljansz
28-04-2008, 09:39 AM
Unfortunately... this is Malaysia... not the US or UK... :(
When they scanned the price - I said "cannot be" and not wanting the cashier to kena penalty - told her the catalog price... the supervisor then said it was their mistake and my gain.... Aiyo where got fun la like this?!
No chance to exercise my consumer's rights & han tam them kau kau :D
Must make a scene and kick up a fuss!
I never let them go when it is their mistake.
They must pay for their mistake or else they never learn.
No more letting them take us for a ride with this type of ..err 'UMNOputra' metality?
Rakyat no more bodoh la.

I also notice nowadays many foreign workers doing the stocking and labeling of the merchandise.
Is that why there is always mis-communications of price and type?

FineTuned
28-04-2008, 09:51 AM
Unfortunately... this is Malaysia... not the US or UK... :( ........coz if in the US or UK .... chances are, the store would let you have it for FREE if you were overcharged for it... or allowed to purchase it if the store made a mistake and displayed a lower price...
It can happen in Bolehland. A couple of months ago, I was over charged on 3 items out of 4 in Carrefour, SJ. I was fuming when I approach the claims reception....but they doused my flames when they immediately wrote off the first item (which was the most expensive one) and gave it to me for free, and refunded the difference in the other overcharged items. In all cases the offer tags (albeit with expired offer dates) were still on the shelf.

GreyShadow
28-04-2008, 10:08 AM
last week was shopping at Jusco, need to buy me girl's milk powder
saw her milk powder on d shelf, but no price tag to be found. So took one and scan.
Wow! RM41.90 only! that's blardy cheap as the usual price is RM47.90! Some more Jusco is having promotion by giving 5% discount on supermarket items.

So what I did is tapau all of the milk powder box on the shelf, too bad they have 6 pack only, else I could have gotten more! :D
You should see the reaction of other shopper staring at me at the time when I sapu all of the boxes from the shelf, must have look like a mad man :D

After paying at the cashier, I noticed the price for the first 2 box is RM41.90, while the rest are RM47.90. I complain the the cashier, then the supervisor came over. They went to the shelf to double check the price but couldn't find the price tag nor the milk powder (as I tapau all already :p). So the supervisor say they will honor the lowest price, and gave me RM41.90 plus the extra 5% discount on the rest of the milk powder.

Didn't even need to make a fuss. :D

I always like to shop at Jusco, as I found their staffs are a lot more well trained and polite compared to other stores. ;)

tsd
28-04-2008, 10:14 AM
I always like to shop at Jusco, as I found their staffs are a lot more well trained and polite compared to other stores. ;)

yes, I would agree on this. Even though some of their stuff are more expensive compared to the hypermarkets, but its worth paying extra. That is probably why they are still doing well despite all the competition from the hypermarkets.

Shaneburger
28-04-2008, 12:06 PM
...Please take note of this and be careful when you shop - do check your receipts!...

thank you sinleong for highlighting this, no bad experience so far but will be careful :)

CoryFan
28-04-2008, 12:17 PM
to my limited knowledge, royal gala is red apple.

may be the buyer should know what they buying before process to the cashier.

What happen when (may be) a kid pick up a 0.99c sign and put it to something that worth $99. Shall we insist than we only want to pay 0.99c??

Come on, it is common sense...

If u not sure what u buying, just ask...

silver_bird
28-04-2008, 12:21 PM
Pay the goods according to price-list displayed. Not more, not less.
WYSIWYG - Watch You See is What You Get !!! That's Consumers' right.
If the Management refuse, caution them you'll call and complain to Ministry of Trade & Consumer Enforcement Division immediately.
I can guarantee you they'll give way, but you must be firm in handling the issue.

At Carrefour Subang opening day in early 90s, they displayed Milo at RM 6-99 per 1.5kg tin. We bought six tins but Cashier insisted RM 12-99 per tin. Supervisor intervened and claimed "error in pricing". He said they have the right not to sell. I insisted in seeing the Manager (a French) who later smiled and obliged us with original displayed price. We paid RM6-99 x 6 = RM 41-96 for 6 cans. He thanked us for shopping and hope we'll come again. Before leaving, I gave the Supervisor a cheeky smile and asked, "who's selling the Milo now" ?

tupai
28-04-2008, 01:16 PM
Guys, when the outlets gave u the lowest price and 'admitted' a mistake, they did that for GoodWill.

Not becos they are afraid of u complaining to this or that Kementerian...Understand the contract law (both Yanky & Pom therefore bolehland samesame):

Invitation to Treat. (google if yr lawyer friends dont wanna entertain nu)...

...And then be happy that they still want u to be a repeat customer and gave u the lower price. Thank them for the good will. Walk away with a smile. They dont have to give u nor owe u nuts! And the law is on their side lah! Duh!

Yang Ada Beli barang murah latotupai

lim275
28-04-2008, 05:20 PM
To avoid this thing from happening, we must always roughly remember the price tag of each item.

During the scanning process, remember to see what is the price appears & always stop the cashier from continue scanning process & demanded them to check the price tag again at the rack follow by me...

This always practice by me & my wife during shopping & i will argue on the spot w/o settling the bill untill they rectify the mistake immediately..

firefox
28-04-2008, 05:29 PM
to my limited knowledge, royal gala is red apple.

may be the buyer should know what they buying before process to the cashier.

What happen when (may be) a kid pick up a 0.99c sign and put it to something that worth $99. Shall we insist than we only want to pay 0.99c??

Come on, it is common sense...

If u not sure what u buying, just ask...

Best sensible posting of the day, thats the way man..why so much of complications i just dont understand...i can bet there are more griping to come.

sinleong
28-04-2008, 11:37 PM
Best sensible posting of the day, thats the way man..why so much of complications i just dont understand...i can bet there are more griping to come.


so evryone in malaysia expected to know what is royal gala, granny whatever apples are what colour? wow, i respect u.

u can judge from the pic, if a kid can climb up those apples to replace the price sign, don't u think there would be a mess? or at least someone would have noticed and threw the kid off.

most of the time people buy things without checking. we are not detectives and nor do we have so much time to shop. we see a sign that says 99 sen, we think wah damn cheap, then we buy. how many of us will notice later that the price is wrong? cos most of the time, we dont even check the receipt. so, the crux of the story is, we don't know how many people been cheated this way. they may have let one or 2 go by a refund of the difference or whatever but they would have made more from all those who didn't make a fuss.

if you are not one who gripes, i hope to welcome you to shop at my place when i go into business one day.

stevencbs
28-04-2008, 11:44 PM
Had an experince once in Tesco when I was buying diapers for my mother. I actually complaint about the higher pricing at the check out counter. The cashiers charged me at the lower price after going over to the aisle to look at the wrong pricing. I really made a big deal at the counter as I remember when i was managing a sports retail outlet in Ikano. Tesco MD brought his wife shopping and my cashiers asked who and what number to call to verify the credit card as he was having a foreign card. The MD made such a big fuss and even asked his manager to come over from Tesco nearby to call me to demand an apology. I came back to store midway thru my lunch and explained that a lot of credit card fraud actually carries overseas bank and not local banks. That's the reason for the cashier asking. The manager who spoke on the MD's behalf tried explaining but the MD refused to accept and asked me to formally write an apology to him. I told him to write an official complaint before I go any further.

Wild_Explorer
29-04-2008, 06:27 PM
To avoid this thing from happening, we must always roughly remember the price tag of each item.

During the scanning process, remember to see what is the price appears & always stop the cashier from continue scanning process & demanded them to check the price tag again at the rack follow by me...

This always practice by me & my wife during shopping & i will argue on the spot w/o settling the bill untill they rectify the mistake immediately..
This is exactly what I mean and this is the only way we catch the difference in pricing there and then.

praetor
29-04-2008, 08:43 PM
Greetings.

Did any of you guys know that if you bought an item that is priced lower but there is another similar item (as in the same model and same built) that is priced higher is considered as theft? It's theft in the UK if the shop decides to charge you. That is why i would advice everyone to please check the price for every item that you would want to purchase. I'm 99.9% sure that you guys are saying i'm bull crapping. In the case of R V Gomez, Mr. Gomez was charged for theft for purchasing an item that is under priced and he purchased it with the knowledge of another item that is priced higher. It's not bolehland alone. You don't have to raise a ruckus. Just tell the cashier politely that there is a discrepancy and you would like to clarify it. Should they refuse your polite request then request to meet the supervisor. If that don't work, then get the supervisor's details and the company registration number. It will work. :p

Ave!

sinleong
29-04-2008, 10:13 PM
Greetings.

Did any of you guys know that if you bought an item that is priced lower but there is another similar item (as in the same model and same built) that is priced higher is considered as theft? It's theft in the UK if the shop decides to charge you. That is why i would advice everyone to please check the price for every item that you would want to purchase. I'm 99.9% sure that you guys are saying i'm bull crapping. In the case of R V Gomez, Mr. Gomez was charged for theft for purchasing an item that is under priced and he purchased it with the knowledge of another item that is priced higher. It's not bolehland alone. You don't have to raise a ruckus. Just tell the cashier politely that there is a discrepancy and you would like to clarify it. Should they refuse your polite request then request to meet the supervisor. If that don't work, then get the supervisor's details and the company registration number. It will work. :p

Ave!

i can't see how UK law can be enforced here in malaysia.

anyway, when i was in the UK i shopped regularly at safeways. as that time barcodes were something new, they had a policy that if the barcode reading differs from the price displayed, you will get the item for free if you complain. so one day, i took a pack of 6 sausages for 50 pence. at the checkout counter, i was charged 1.50. so, being a poor student, i complaint and the poor cashier went to investigate... despite causing a queue 20m long. when she came back, she filled in a form, i signed and i got the sausages for free...

praetor
29-04-2008, 10:28 PM
i can't see how UK law can be enforced here in malaysia.

Greetings.

I'm not saying it is implemented here but in case we haven't noticed, there are plenty of archaic laws which were enacted when the British still ruled the fair state of Malaya and it is still the law in Malaysia. My experience was i noticed an item that i got was under priced and i told the cashier. She promptly called her supervisor and i was told they can't sell the item to me at the stated price, so i offered to pay the difference and they refused to sell to me. So i gladly called the Carrefour manager who happens to be a family friend and he resolved it with me paying the original price. I know i know i'm a dungu for even saying this but i wouldn't want to get into any trouble for that in the future. Better safe than sorry.

Ave!

racheljansz
30-04-2008, 07:06 AM
... in case we haven't noticed, there are plenty of archaic laws which were enacted when the British still ruled the fair state of Malaya and it is still the law in Malaysia. ... Ave!Those days there were no such thing as consumer rights mah!
Perhaps thats why we have some people still trying to scam & rob us blind?
Classic example, no beside UMNOputra, is when you shopped at wet markets there are no pricing at all!
And if you do not know these stall sellers they will take out their sharpest knife!
Caveat emptor?

firefox
30-04-2008, 07:55 AM
When sometimes if the price is too ridiclously cheap or too expensive i do make some enquries for confirmation before payment, thats the normal thing anyone should do....I have encountered on many occassions of mistakes by the staff especially on pricing and non pricing...whose perefect!!!
I have been to all the supermarkets and hypermarkets most of them do have some slip ups at times..but thats normal if you are running such a big buisness and the staff keep changing.

racheljansz
30-04-2008, 09:38 AM
.....I have been to all the supermarkets and hypermarkets most of them do have some slip ups at times..but thats normal if you are running such a big buisness and the staff keep changing.No that is NOT normal!
and I cannot believe that this is coming from the firefox!!!
Hey firefox somebody using your nick?

At best this is mismanagement and worst unscrupulous tactics?
No wonder that TDM and his crony is able to rob the Rakyat blind for 22 years!

Once or twice a month, ok,
But it is becoming a bad habit and at the expense of the customer.
If they are unable to manage their staff turnover then better they close shop.

These ang mohs from 1st world wants to do business but yet treat the staff with 3rd world methods and pay package!
Hiring low cost expatriate from Nepal and Bangladesh on outsourcing contracts that does not provide training.

praetor
30-04-2008, 10:50 PM
Greetings.

Rachel, you are absolutely right on the treating workers like dirt. For that very reason i do my best not to give a hard time when i see something wrong in the hypermarkets. I feel nothing but sympathy because all the workers is doing is to feed themselves and their loved ones. So guys don't give them such a hard time okay? I'm not siding with the hypermarkets and i'm pretty open to constructive criticisms.

Ave!

Harmony
02-05-2008, 06:22 PM
Here's the response from KSU of Kementrian Hal Ehwal Pengguna. (His wife has just read the email I sent last week and immediately forwarded it to him)


================================================== ======
Pengarah,PPDN&HEP KL,

Sila lihat aduan daripada xxxxxx mengenai akitivit Carrefour.

2. Sila siasat hari ini juga dan jika melanggar undang-undang, ambil tindakan sewajarnya.

KSU

chewie
02-05-2008, 09:28 PM
alright... i got this info from ppl working in Carrefour. Every 2 weeks, the display will be changed. in other words, this week you will see milo at this rack, 2 weeks down the road it will be at another rack. Basically, milo or any other company who have $$ would but the space to display their product. this is how carrefour makes money. during the process of moving the product, the mover might or forgot to move the price tag along, thus create such confusion. So the best day to go shopping at carrefour is on Thursday morning as on Wednesday night, they are moving the product. going on a thursday morning, you will see that on the shelf is milo but the price tag is ovaltin...

this is an information from my friend who works with carrefour...

thats the reason why carrefour or any other hyper market could sell certain product at a lower rate as they had made their money by selling display spaces in their stores...

tupai
05-05-2008, 02:48 PM
Again: Please READ my LIPS! or better yet repeat my WORDS!

Nobody loves me but my family.

Wrongly priced tag (different form price list) in supermarket or market or shop or kedia runcit or car show room or furniture shop is merely 'An invitation to treat'. (Otherwise, i can go to Porsche showroom and sneakily place a proton waja price tage and DEMAND that they honour the price tag)

Supermart do not need to BUT sometimes entertain me at the lower price becos they treasure my patronage. I will go back there.

I can scream & shout at this issue BUT it merely shows my ignorance.

KHEP can do nutz about supermart wrong price tags.

Nobody loves me to sell me things at a loss..Only my family gives me free cos they love me.

Supermarts sometimes sell things at a lower price for a strategic reason. Its called 'Loss Leader'...google to find ot more.

Yang Ada Banyak buat shopping latotupai :D

ignatio103
07-05-2008, 05:22 PM
well me was lucky to spot a good deal as they had wrongly placed price tag on the same products but with different density package. But at checkout counter the lady keyed the actual price which of course i refused to pay.
Immediately requested the supervisor n pointed out the price tag had shown. Reluctantly they back down only to allowed 2 btls of purchase...Of course we were quite adamant n stand the ground to show we meant business or else....