PDA

View Full Version : Overseas Courier Service terrible



emw
13-12-2007, 07:06 PM
Can anyone recommend an international courier service? My experience with OCS (see letter below) is terrible. DHL took two weeks to deliver docs to Australia last time so I don't want to use them. Any other recommendations?
Ellen

Dear Sir or Madam,

I have sent five packages through OCS Malaysia in the last month or so. Each pickup has been late. The first two destined for London, UK were supposed to be collected in the afternoon yet they were not collected until after 6PM. Well beyond office hours.

The pickup for Spain arranged two days ago was supposed to be collected between 3PM and 5PM. At 5.15PM I was told the courier would be there before 6PM. At 620PM I was told there would be a longer wait. You rescheduled and were supposed to come today before noon. The courier came at 330PM.

Furthermore. Todayís package contained a wallet and ring. I told you this when I phoned for the pick up two days ago. It's also written on the slip. So why do you call me three hours after pickup to tell me you need invoices, letters, and other paperwork? And why do I get another call at 7PM to tell me you canít send the package at all? Because of the ring? Why didnít you tell me this when we arranged for the pickup two days ago?

You claim your reliability sets you head and shoulders above the rest of your competitors. This is obviously empty rhetoric. You will no longer receive any business from me. And I shall inform others of your totally disgraceful, unprofessional behaviour.

Yours sincerely,
Ellen Whyte

GreenBug
14-12-2007, 09:58 AM
Anyone except TNT!

But seriously Ellen, its DHL for Australia if its documents. They are the most established network when come to docs.

p.s. don't worry, they won't break up your documents into pieces like TNT did to my Coke bottles.

logicman
14-12-2007, 11:57 AM
I had my parcel deliver to me after 1 week from GDEx. In general, all courier sucks. Try using smaller company and they are more responsible and accountable.

emw
14-12-2007, 12:12 PM
Greenbug: I remember the Coke bottles! My stuff is not breakable so that's not a problem. I just want someone to pick it up and deliver it on time without taking anything out of the parcel. For some reason this is much more difficult than one would think!

Cheers,
Ellen

charis14
14-12-2007, 06:54 PM
...But seriously Ellen, its DHL for Australia if its documents. They are the most established network when come to docs. ... Could be a common problem with all couriers in Australia. My sister had poor experiences with DHL in Brisbane recently. In the end, the post office courier worked out cheaper for about the same speed.

evan1222
14-12-2007, 07:34 PM
DHL has the best services in docs express.

Other courier companies, esp small ones coload with them or with fedex, ems, abx, ups etc etc.

I hv tried even our local post express...really big let down. No matter how, i still use Dua Hari Lambat!

GreenBug
14-12-2007, 11:37 PM
DHL has the best services in docs express.

Other courier companies, esp small ones coload with them or with fedex, ems, abx, ups etc etc.

I hv tried even our local post express...really big let down. No matter how, i still use Dua Hari Lambat!Dua Hari Lambat tidak apa, Dokumen Hilang Lagi lagi teruk...

jimijamison
16-12-2007, 08:52 PM
Did you know that many of the smaller courier companies co-load with the bigger boys? So, in essence, if you do not use the Big 4 (UPS, Fedex, TNT, DHL), there is a strong chance that you will wind up the Big 4 anyway.

cpleong
16-12-2007, 09:11 PM
can't stand it anymore - have to write this one, after seeing this thread.

I was in Lausanne Switzerland, couple of weeks back, attending a training stint. The training stint had so much material that the event organiser arranged for some 40 of us to ship back our training materials through DHL.

It thought it was a wonderful gesture of them. ;). I took the opportunity to pack in one pack of choc sweets together with my documents, in the same box.

I took a week's tour in Switzerland after the workshop, and upon my return, I did not find the package on my desk. I checked the internet for baggage tracking, and found that the box was picked up the day after we close the training stint. And it was shipped to Belgium's depot. And there it remained. Or at least the tracking says that it stopped at Belgium depot the day after it was picked up at Lausanne.

When I checked the internet showing it was in Belgium, it was already a good 10 days past.

I wrote to my buddies who attended the training together with me, and fortunately/unfortunately, one wrote me to say that my files are sitting on his table. Without the choc sweets of course.

Now, how in the world did a package of documents (with a pack of choc sweets) got itself landed in Rijkswij (Netherlands) instead of Subang Jaya, Malaysia, is a mystery to me.

My good colleague shipped the documents back to me duly. As for DHL, they didn't explain how the documents got wayward, and of course, nothing was said about a pack of missing swiss choc sweets.

My event coordinator in Lausanne informed the DHL office in Switzerland, that I 'found' back my files, and case was closed by DHL - gratefully and happily.

So, there - Dua Hari Lambat? I think it is a case of Bermuda triangle, where my files got totally missing for days, and then reappeared in my colleagues' office in Netherlands (though the docket clearly states Subang Jaya, Malaysia). How the hell did that happen?

And what happened to the chocs? The Bermuda Triangle Specialists must be having an early Christmas party with it. And the case, was not investigated, and the customer not informed of root cause, or even compensated for not delivering the package within the time stipulated, though I paid just as much as everyone else to have it delivered within 3 days of shipping.

Forget DHL. - and that's a lifetime statement for me.

blurrman
17-12-2007, 08:59 AM
hi cpleong,

the choc could be taken/discharged by the custom. some countries will not let food especially dairy product to go through without proper documentation.

emw
22-12-2007, 11:23 AM
My package arrive in Spain with everything intact courtesy of FedEx.

I've discovered that FedEx are the only big courier company that take jewelry. Also, their price is roughly half that of DHL and UPS. Although FedEx quote 4 days from Malaysia to Europe, the things arrived in 3. Which is one day later than DHL and UPS. (Except DHL have several times lost my stuff for up to 2 weeks!)

So I'm handing all my business to FedEx from now on.

Cheers and Merry Christmas!
Ellen