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aurora97
08-05-2007, 08:31 PM
You can...

Consult the following bodies:
a) Consumer Tribunal (A unit of MDTCA)
http://www.kpdnhep.gov.my/index?cpath=66_92_263&pub=tuntutan

b) Ministry of Domestic Trade and Consumer Affairs "MDTCA"
http://www.kpdnhep.gov.my/index.cgi?lang=english

c) Consumer Forum Malaysia "CFM"
http://www.cfm.org.my/

d) Malaysia of Comunication and Multimedia Commission. "MCMC"
www.MCMC.gov.my

e) Redesign Malaysia (NGO- In supoort of better broadband)
http://www.redesignmalaysia.com/

If you would like to know the procedures and explanations of the effects of the above bodies you can visit the following link for details:

http://www.usj.com.my/bulletin/upload/showthread.php?t=18170

All this information are collected through-out my experience in making complaints to the relevant ISP.