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View Full Version : Announcing The End Of The Lowest Price Guarantee



joker2107
07-01-2007, 03:59 AM
hey folks, i was caught by surprise yesterday. i bought some cutie compact from carrefour for rm8.90 and proceeded to make a lowest-price-guarantee claim cos it had a neighbour advertising the same stuff for only rm6.99.
but the fellas told me that

CARREFOUR'S LOWEST PRICE GUARANTEE WAS OFFICIALLY TERMINATED ON 31st DECEMBER 2006.

I take it to mean that
AS OF 1st JANUARY 2007 CARREFOUR GUARANTEES THAT IT WILL NOT BE INVOLVED IN A PRICE WAR with its lower-pricing competitors.

with increase in toll rates, electricity and water tariffs, school fees, etc, this policy change has hit me real hard. last year, i had regular opportunity to cut an average of over 30% off my shopping bills. my best hit was over 60%, but i had to pay for it by being late for my mother's birthday dinner. that particular saving was enuf to cover the dinner damage tho. overall, my killing totals over a thousand bucks.

please don't blame me for their decision to terminate the lowest price guarantee.

birdy
07-01-2007, 08:14 AM
But they never advertise to notify the public. Can they do that?

Sato
07-01-2007, 11:01 AM
I was about to make a purchase of organe player in Carrefour Sri Petaling,but too bad one of his malay staff is a bit racist,he scolded my son "chinese pig" and switch the organe player off without any reason when my 6 years old was halfway testing one of their organe player on display for customer testing,this really make me furious :mad:, I confronted the store manager to reprimand this staff Adli Suhairi of Toy Department. Later they only issue a final warning letter to this staff but still not sacked him yet. This really piss me off. Back to main topic, I think now everything is getting expensive each day whether they have price war or not, the effect is really wide spread everywhere. :(

sly
07-01-2007, 12:18 PM
good to hear that....it shows that all this hypermarket is not invincible too...

sinleong
07-01-2007, 10:21 PM
I confronted the store manager to reprimand this staff Adli Suhairi of Toy Department. Later they only issue a final warning letter to this staff but still not sacked him yet. This really piss me off. Back to main topic, I think now everything is getting expensive each day whether they have price war or not, the effect is really wide spread everywhere. :(

is he has a final warning letter means he has 2 warning letters prior to this one. according to industrial law recommendations, you cannot sack anyone until he has 3 written warnings for misconduct.

sinleong
07-01-2007, 10:22 PM
I confronted the store manager to reprimand this staff Adli Suhairi of Toy Department. Later they only issue a final warning letter to this staff but still not sacked him yet. This really piss me off. Back to main topic, I think now everything is getting expensive each day whether they have price war or not, the effect is really wide spread everywhere. :(

if he has a final warning letter means he has 2 warning letters prior to this one. according to industrial law recommendations, you cannot sack anyone until he has 3 written warnings for misconduct.

kellyk
08-01-2007, 01:27 AM
Umm Joker, do you always bring back stuffs to Carrefour for refunds due to that guarantee? I am just curious on how the lowest price guarantee works.

Teeque
08-01-2007, 03:29 AM
well kelly, using joker's scenario, you bought a cutie compact roll for rm8.90 and later, you saw the same product advertised in another competitor's outlet for rm6.90. You can then show this ad to carrefour to claim for a refund of the difference in price ie. rm2.00, not a whole refund. this was carrefour's standard practice since the start of their operations here. but i guess with the arrival of so many competitors, they would've lost alot of money with this guarantee and so not a viable marketing strategy anymore.

Sato
08-01-2007, 08:46 AM
if he has a final warning letter means he has 2 warning letters prior to this one. according to industrial law recommendations, you cannot sack anyone until he has 3 written warnings for misconduct.

This also mean to say one more complaint from customers and once Carrefour official issue the next warning letter he will be officially sack right?
:)

Erubus
08-01-2007, 11:24 PM
can't they at least temporory suspend said staff for misconduct?
Afterall he's making a racist remark?
If the victim wants he/she could have make a complain to mca and consumer tribunal to make it a bigger issue no?

joker2107
11-01-2007, 12:16 PM
well kelly, using joker's scenario, you bought a cutie compact roll for rm8.90 and later, you saw the same product advertised in another competitor's outlet for rm6.90. You can then show this ad to carrefour to claim for a refund of the difference in price ie. rm2.00, not a whole refund. this was carrefour's standard practice since the start of their operations here. but i guess with the arrival of so many competitors, they would've lost alot of money with this guarantee and so not a viable marketing strategy anymore.

not exactly like that, teeque. they refund twice the dif, i.e. rm4 in the eg. its the double that kills them, not the absolute difference in price.
its all history now, but for kellyk's sake, i am in the habit of clearing the junk mail from the letter box area of my apartment. hence i get hold of lots of flyers from giant, tesco, guardian, etc. also, if i want to go shopping (and thats normally weekends), i'd checkout the star of the immediate past thu, fri and sat to see who's selling what i wanna buy real cheap. i then bring the ads/flyers along with me when i shop at carrefour, hoping that carrefour has upped their price of the particular items for the day. sometimes i get things i dont need immediately, like my last hit - my kid's milk powder offer by giant at rm18 while carrefour tagged it at the regular price of rm23.50. i picked up 7 bags or two months supply - with a price dif of rm5.50, if saved rm11 a pack, and got a refund of rm77 for a total cost of rm164.50, i.e. i paid only rm87.50 for 8.4kg of growing up choc flavoured milk power. the savings is 47%. after paying, i show the receipt and ad/flyer to the customer service to get my "double" refund. i have 8 days to make my claim, but then, why trouble myself and waste fuel unless i spot the ad only after i hv already bought it.

AllUrban
11-01-2007, 01:32 PM
not exactly like that, teeque. they refund twice the dif, i.e. rm4 in the eg. its the double that kills them, not the absolute difference in price.
its all history now, but for kellyk's sake, i am in the habit of clearing the junk mail from the letter box area of my apartment. hence i get hold of lots of flyers from giant, tesco, guardian, etc. also, if i want to go shopping (and thats normally weekends), i'd checkout the star of the immediate past thu, fri and sat to see who's selling what i wanna buy real cheap. i then bring the ads/flyers along with me when i shop at carrefour, hoping that carrefour has upped their price of the particular items for the day. sometimes i get things i dont need immediately, like my last hit - my kid's milk powder offer by giant at rm18 while carrefour tagged it at the regular price of rm23.50. i picked up 7 bags or two months supply - with a price dif of rm5.50, if saved rm11 a pack, and got a refund of rm77 for a total cost of rm164.50, i.e. i paid only rm87.50 for 8.4kg of growing up choc flavoured milk power. the savings is 47%. after paying, i show the receipt and ad/flyer to the customer service to get my "double" refund. i have 8 days to make my claim, but then, why trouble myself and waste fuel unless i spot the ad only after i hv already bought it.Ur the man! Getting them to pay you RM77 when the cost difference only adds up to 38.50! I take my hat off to you (If I wore a hat)

I bought a 32 cm wokpan with lid from carrefour for RM75, now I see something very similar (maybe the same item) advert at Tesco for RM59!!!!

But, then, I'm not sure if the RM15 difference is worth it to me, since I dont have a car, I cannot get to Puchong whenever I want....but oh, getting RM30 back for nothing...nice :p

But sadly, no more price guarantee and no car means Im stuck with Carrefour, or, in a pinch, Giant....

Cheers, m

alexhay
11-01-2007, 01:45 PM
I bought a 32 cm wokpan with lid from carrefour for RM75, now I see something very similar (maybe the same item) advert at Tesco for RM59!!!!

But, then, I'm not sure if the RM15 difference is worth it to me, since I dont have a car, I cannot get to Puchong whenever I want....

this means Im stuck with Carrefour, or, in a pinch, Giant....

Cheers, m

allurban...u can always buzz me and i gladly take u go to tesco puchong.... :o ;)

hmckl
11-01-2007, 06:14 PM
not exactly like that, teeque. they refund twice the dif, i.e. rm4 in the eg. its the double that kills them, not the absolute difference in price. ...........

you are the man !!!!!
first, I never know you can make money this way
second , even if I know, I will be too lazy and possibly 'embarassed ?' to
do that
I really admired you ...... you are not a joker but a shrewd 'penangkia' :)
How many millions have you made already :D

USJ27Resident
12-01-2007, 01:28 AM
pack, and got a refund of rm77 for a total cost of rm164.50,.....

Wow... good on you... just nicely below their RM80 limit... :D :p

Carrefour must have had headaches seeing your name on the refund acknowledgement slips... well, they can sleep easier now that they've scrapped that policy...

willi
17-01-2007, 11:04 AM
Hey guys, I happened to be at Carrefour's website.
The low price guarantee is still there la.
Pls refer http://www.carrefour.com.my/cust_low.html :confused:

Or perhaps, they might stress that the terms & condition is subjected to changes. If that's the case, they should remove this from their website

emw
17-01-2007, 11:24 AM
While I love a bargain, price wars have a knock-on effect that's a bit unsettling. Super and hypermarkets get their suppliers to give them goods, then don't pay them for 3 months (or sometimes 4 or 5 months). As this is an effective free loan, this strategy allows supermarkets to lower prices. In the last few years this strategy has led to lots of small suppliers going bankrupt as only big companies with a big cash float can afford not to be paid for 3 months (or more!). I find this worrying but am not sure about solutions.
Ellen