PDA

View Full Version : astro channels missing??



emw
05-12-2006, 10:02 AM
We have not been receiving Disney, Cartoon Network, Nickleodeon, TV3, and various other channels since Sunday. Channels like HBO and Star though are fine. Bills all paid up etc and decoder says reception quality is green AKA fine.

Calls made to *new and improved* customer service number arenít answered (big surprise!) so I'm wondering if anyone else is having this problem?

Cheers,
Ellen

ccek
05-12-2006, 10:07 AM
have u tried re-download the channel? go to menu and look for list of service.

emw
05-12-2006, 10:11 AM
Yes but no effect.
:-(
E.

alexhay
05-12-2006, 11:35 AM
i do not have problems with it. i think you should call their never answering customer service. actually there is a trick to call them...is a friend of mine in Astro taught me.

just call their sales line and the sales personal are willing to transfer to them. just say that u r a from a big organization and want to complaint about the service of Astro as your director is not getting his CNN or Bloomberg TV.

emw
05-12-2006, 12:17 PM
Good advice, thanks Alex!

All fixed. I had to switch the whole lot off, download stuff, switch it off again, poke about with the satelite.... don't quite know how but we're back in action.

Thanks, everyone!
E.