pcyeoh
30-08-2006, 11:26 AM
To all those who are complaining about the poor streamyx service and customer support, may be you would like to attend this meeting where you meet the top people in TMnet. Our Jeff Ooi is instrumental in arranging this meeting.
After several false starts, the Streamyx User Group Meeting for Klang Valley that was first mooted in Jeff Ooi web blog (www.jeffooi.com) in May is finally going to take place.
This is the schedule:
DATE: Friday, September 15, 2006
TIME: 5.00 - 7.30pm
VENUE: Serunai 1 & 2, East Wing, Hilton Petaling Jaya.
DRESS CODE: Office Attire
TM Net staff has also agreed to assist in the logistic by putting together an RSVP mechanism. You are requested to email -- download and fill up this template and send as email attachment -- or telephone the RSVP team on your attendance before September 8, 2006.
RSVP contact persons:
Wan Mariani
Tel: 03-83188148
H/P: 013-3975031
Fax No: 03-83185066
E-mail :wan_mariani @ tmnet.com.my
Busairi Mahfudz
Tel: 03-83194454
H/P: 013-3996082
Fax No : 03-83185066
E-mail: busairi @ tmnet.com.my
I will be very grateful if you also copy your RSVP email to me at jeffooi.screenshots@gmail.com.
We have the commitment from the TM Net senior management team, and CEO Michael Lai will be accompanying them to the event.
Among the heads of department invited to attend are from Sales, Technical Operations, Content & Digital Homes, and Customer Relationship Management, among others.
TM Net has graciously agreed to provide logistics support, and pick up the hotel bill with refreshment thrown in.
Please mark a date for this event -- it's not easy to organise one of this magnitude. Please download the invitation card here.
Here'sthe programme line-up:
5.00 p.m. - Arrival of TM Net Management and Guests
5.30 p.m. - Welcome Address by Mr. Michael Lai, Chief Executive Officer, TM Net Sdn Bhd
5.45 p.m. - Presentation by En. Ghazali Omar, General Manager, Sales, TM Net Sdn Bhd
6.00 p.m. - Presentation by En. Badrul Hisham Ahmad, General Manager, Technical Operations, TM Net Sdn Bhd
6.15 p.m. - Presentation by En. Shahrudin Ibrahim, Acting General Manager, Content & Digital Homes, TM Net Sdn Bhd
6.30 p.m. - ( 1 ) Unveiling of TM Net User Group Website by Mr. Michael Lai, Chief Executive Officer, TM Net Sdn Bhd ( 2 ) Committee election & formation ( 3 ) Photography Session
6.45 p.m. - Q & A session
7.00 p.m. - Refreshments
7.30 p.m. - End
We expect to have a meaningful session to dialogue issues close to the hearts of Streamyx users, like
- Quality of Service (QoS), customer education on trouble-shooting,
- The 1300-88-9515 Call Centre,
- Service availability in matured and new housing areas,
- CRM perspectives on Top 5 customers issues, pricing, reliability and throughput of international links,
- HotSpot coverage, and network latency related to P2P applications
-Streamyx's corporate strategies in keeping up with broadband service benchmarks in the First World countries... etc.
We hope to have a free-flow of customer feedback and ideas, and later, to structure them into sustainable forum with the setting up of a Streamyx User Group for the Klang Valley among the attendees. This User Group will meet regularly besides managing a Streamyx User Group website set up for the sole purpose of user interaction.
This a big move forward since the bloggers first met with Michael and his senior management team in USJ on the Merdeka eve last year.
http://img.photobucket.com/albums/v732/pcyeoh/Streamyx_Michael_Team.jpg
The draft statement of purpose for the setting up of the Streamyx User Group is available here (http://www.jeffooi.com/2006/05/calling_streamyx_users_in_klan.php).
I will try to email to those who have pre-registered via this weblog in May to alert them of the forth coming meeting. Please also feel free to forward this blog entry to as many of your friends as possible. Even those who didn't pre-register themselves are welcome to the event.
Note: You are strong encouraged to register via email (see above) providing your details shown below for their record purposes.
Name -
Designation -
Company Name -
Office Contact No. -
Mobile No. -
E-mail Address -
For more details, visit www.jeffooi.com
After several false starts, the Streamyx User Group Meeting for Klang Valley that was first mooted in Jeff Ooi web blog (www.jeffooi.com) in May is finally going to take place.
This is the schedule:
DATE: Friday, September 15, 2006
TIME: 5.00 - 7.30pm
VENUE: Serunai 1 & 2, East Wing, Hilton Petaling Jaya.
DRESS CODE: Office Attire
TM Net staff has also agreed to assist in the logistic by putting together an RSVP mechanism. You are requested to email -- download and fill up this template and send as email attachment -- or telephone the RSVP team on your attendance before September 8, 2006.
RSVP contact persons:
Wan Mariani
Tel: 03-83188148
H/P: 013-3975031
Fax No: 03-83185066
E-mail :wan_mariani @ tmnet.com.my
Busairi Mahfudz
Tel: 03-83194454
H/P: 013-3996082
Fax No : 03-83185066
E-mail: busairi @ tmnet.com.my
I will be very grateful if you also copy your RSVP email to me at jeffooi.screenshots@gmail.com.
We have the commitment from the TM Net senior management team, and CEO Michael Lai will be accompanying them to the event.
Among the heads of department invited to attend are from Sales, Technical Operations, Content & Digital Homes, and Customer Relationship Management, among others.
TM Net has graciously agreed to provide logistics support, and pick up the hotel bill with refreshment thrown in.
Please mark a date for this event -- it's not easy to organise one of this magnitude. Please download the invitation card here.
Here'sthe programme line-up:
5.00 p.m. - Arrival of TM Net Management and Guests
5.30 p.m. - Welcome Address by Mr. Michael Lai, Chief Executive Officer, TM Net Sdn Bhd
5.45 p.m. - Presentation by En. Ghazali Omar, General Manager, Sales, TM Net Sdn Bhd
6.00 p.m. - Presentation by En. Badrul Hisham Ahmad, General Manager, Technical Operations, TM Net Sdn Bhd
6.15 p.m. - Presentation by En. Shahrudin Ibrahim, Acting General Manager, Content & Digital Homes, TM Net Sdn Bhd
6.30 p.m. - ( 1 ) Unveiling of TM Net User Group Website by Mr. Michael Lai, Chief Executive Officer, TM Net Sdn Bhd ( 2 ) Committee election & formation ( 3 ) Photography Session
6.45 p.m. - Q & A session
7.00 p.m. - Refreshments
7.30 p.m. - End
We expect to have a meaningful session to dialogue issues close to the hearts of Streamyx users, like
- Quality of Service (QoS), customer education on trouble-shooting,
- The 1300-88-9515 Call Centre,
- Service availability in matured and new housing areas,
- CRM perspectives on Top 5 customers issues, pricing, reliability and throughput of international links,
- HotSpot coverage, and network latency related to P2P applications
-Streamyx's corporate strategies in keeping up with broadband service benchmarks in the First World countries... etc.
We hope to have a free-flow of customer feedback and ideas, and later, to structure them into sustainable forum with the setting up of a Streamyx User Group for the Klang Valley among the attendees. This User Group will meet regularly besides managing a Streamyx User Group website set up for the sole purpose of user interaction.
This a big move forward since the bloggers first met with Michael and his senior management team in USJ on the Merdeka eve last year.
http://img.photobucket.com/albums/v732/pcyeoh/Streamyx_Michael_Team.jpg
The draft statement of purpose for the setting up of the Streamyx User Group is available here (http://www.jeffooi.com/2006/05/calling_streamyx_users_in_klan.php).
I will try to email to those who have pre-registered via this weblog in May to alert them of the forth coming meeting. Please also feel free to forward this blog entry to as many of your friends as possible. Even those who didn't pre-register themselves are welcome to the event.
Note: You are strong encouraged to register via email (see above) providing your details shown below for their record purposes.
Name -
Designation -
Company Name -
Office Contact No. -
Mobile No. -
E-mail Address -
For more details, visit www.jeffooi.com