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View Full Version : How can I bash a Local Bank?



Firefly
17-05-2006, 11:12 AM
Firefly is really fustrated with a leading local bank.

Firefly's customer wants to buy some goods from firefly and is willing to accept firefly's terms including using firefly's choice of bank for comfirming the L/C.

This customer have tried contacting this local bank and 20 days have passed and no respond. Firefly tried calling the bank and was put on hold for 5 minutes before someone actually responded to the call.( Imagine the customer calling 1/2 way around the globe and have to wait 5 minutes and not get a proper respond.) And the officer suppose to be senior could not give a definate answer and promised to call firefly back in 1/5 hr and 2 hr have already passed. :mad:

As a leading bank, what is this bank trying to do? Are we to go to foreign banks for international matters?

BNM...wake up. Looks like the consolidation of the banks are not making them aggresive but complicent.

sirgalahad2010
17-05-2006, 04:09 PM
Can't be Maybank or BCB, ah?

I would suggest switching to OCBC, UOB or HSBC. They all very hungry for business! :D

In other words, no need to bash, just switch.

Firefly
17-05-2006, 04:22 PM
Who gonna pay the legal charges and transfer fees? All facility with that stupid bank.

kudat
17-05-2006, 05:19 PM
Most likely Maybank right?

I have some facilities from them, but once you signed up with them, they are really really slow in responding to any request...

Given a choice, will not go to them at all.

Teeque
17-05-2006, 05:33 PM
Write to the head honcho then. If still no response, report to BNM and also reveal to all and sundry here and the press.

swee_ann_tweety
17-05-2006, 05:34 PM
Firefly is really fustrated with a leading local bank.

Firefly's customer wants to buy some goods from firefly and is willing to accept firefly's terms including using firefly's choice of bank for comfirming the L/C.

This customer have tried contacting this local bank and 20 days have passed and no respond. Firefly tried calling the bank and was put on hold for 5 minutes before someone actually responded to the call.( Imagine the customer calling 1/2 way around the globe and have to wait 5 minutes and not get a proper respond.) And the officer suppose to be senior could not give a definate answer and promised to call firefly back in 1/5 hr and 2 hr have already passed. :mad:

As a leading bank, what is this bank trying to do? Are we to go to foreign banks for international matters?

BNM...wake up. Looks like the consolidation of the banks are not making them aggresive but complicent.

To bash a local bank is easy.

Foolish Assumptions
I am now assuming that you are right and the bank is wrong.
I am also assuming that you have managed to speak to someone from the bank regarding your problem and the problem was / still not resolved.

Now, the final step would be, go to that idiot bank, demand for a Bank Negara form (Every bank has this form and it is impossible that they don't have it). Just to make yourself happy, shout loudly, "I AM GOING TO COMPLAIN TO BANK NEGARA. THIS BANK REALLY PIST ME OFF".

HaHA

now go and fill in the form.

now, wait for less than one week and the bank will be urinating (that is assuming you are right and the bank is wrong) and shivering and the bank's manager may call you up to apologise and settle things.

:D

Jose Mourinho
17-05-2006, 08:34 PM
I am not so sure complaining to Bank Negara would make any difference at all. If it is an error and something 'major' and you feel that you have suffered financial losses or great mental duress because of the bank's negligence, then the complaint may trigger some chain reaction and Bank Negara would act. If it is just slow or poor customer service, you may not necessarily get the response you want from Bank Negara and the bank in question.

AllUrban
17-05-2006, 08:39 PM
seems like even Bank Negara (http://www.nst.com.my/Current_News/nst/Wednesday/National/20060517075303/Article/index_html) is not immune from criticism :p

Cheers, m

Jose Mourinho
17-05-2006, 08:52 PM
seems like even Bank Negara (http://www.nst.com.my/Current_News/nst/Wednesday/National/20060517075303/Article/index_html) is not immune from criticism :p Cheers, m

No la. I think it is a question of priorities in many situations. Very often our priorities may not be their priorities.

:)

USJ27Resident
17-05-2006, 08:55 PM
Firefly is really fustrated with a leading local bank.

BNM...wake up. Looks like the consolidation of the banks are not making them aggresive but complicent.

Wow! Get in touch (PM) with Sentinel.... he'll share his experiences... :p

Banks are like loan sharks... only difference is, they're legalised... and can be a MAJOR pain in the arse ( :mad: ) if you don't have a Merc or a title to your name...

Bank in 100K in ANY bank... and suddenly you're first name basis with their private banker... its true, believe me...

AllUrban
17-05-2006, 09:16 PM
what was the saying...borrow $1000 and the bank owns you...borrow $1000000 and you own the bank....something like that....

Cheers, m

chin_wan
17-05-2006, 09:18 PM
Want to bash a local bank?

How about starting with letting us know which bank you are talking about? What is up with us Malaysian not wanting to mention the name of the company that we want to complain about? What good is mentioning "a leading local bank" and have everyone here guess which bank is it that you are talking about?

By being specific, not only are you helping everyone here avoid the same problem you are facing, in directly you are also helping the said bank improve (if they wish). Instead now, everyone is playing the guessing game. Even if the said bank wants to improve also cannot.

Let's stop depending on the authorities (in this case, BNM) to make sure that things are done right. Why not do something about it and help improve it. :) If you are not part of the solution, don't be part of the problem. ;)

Jose Mourinho
17-05-2006, 09:20 PM
what was the saying...borrow $1000 and the bank owns you...borrow $1000000 and you own the bank....something like that....

Owe RM1000 to the bank, and it is your responsibility to pay. Owe RM1,000,000 to the bank, and it is their responsibility to collect. Or something like that.

:)

Wild_Explorer
18-05-2006, 09:44 AM
I am not so sure complaining to Bank Negara would make any difference at all. If it is an error and something 'major' and you feel that you have suffered financial losses or great mental duress because of the bank's negligence, then the complaint may trigger some chain reaction and Bank Negara would act. If it is just slow or poor customer service, you may not necessarily get the response you want from Bank Negara and the bank in question.
This is not true as BNM definitely will act on it by sending your complain to the higher management of the bank involved.....normally they will pass it down for investigation and action. The key here is for you to follow up closely with BNM on the situation and keep insisting for an answer. The best is to record down all your correspondence to show what is happenning.

I know for a fact that most banks are worried when the enquiry come from BNM but as usual the complain or enquiry will get lost in the red tapes if you do not follow up and continue with your pursuit for your fair "deal" and the middle mgmt will hide the problem and hope it just go away with time.

Trust me, I am an ex-banker nearing the top of the top management and alot of time, we can't micro manage unless the problem keep cropping up to our radar screen and the only way for that to happen is when the customer keep complaining.

Pls stand up for your rights and insist on the customer services that are due to you. Do Not be intimidated and do make a scene as the embarassement is only on the bank side.

Remember, customer service is already almost non existence in most banks and if we take all the cr*p lying down, it can only get worse. :mad: Don't settle for less and as my policy goes, GOOD IS NOT ENOUGH....SUPRISE ME!!!!!

jericho
18-05-2006, 10:45 AM
Firefly,

Based on the information below which looks impressive but if you read further looks like your complaint might not fall within the FMB or BNM jurisdiction. Guess you need to go back to your bank HQ instead of BNM or FMB.

One thing I notice that BNM's website www.bnm.gov.my (which is very lame) do not have a link or even a mentioned of this www.bankinginfo.com.my or FMB stuff. How ironic.

http://www.bankinginfo.com.my/pop/ca_fmb_works.jpg

FINANCIAL MEDIATION BUREAU
The Financial Mediation Bureau (FMB) is set up to help settle disputes between you (applies to both individuals and corporations) and the financial institutions, payment system operators and payment system issuers (financial services providers) who are its members. The FMB is an independent body that provides you with a fast, convenient and efficient avenue to refer your complaints, disputes or claims for resolution as an alternative to the courts and the services of the FMB is offered free of charge.

The types of complaints, disputes or claims that you may refer to the FMB are:

All complaints, disputes and claims other than those in the exclusion list. This will include amongst others, disputes relating to the following:

Personal loans or personal financing-i

Housing loans or house financing-i

Automated teller machine (ATM)

Cash deposit machine

Credit/charge card or credit/charge card-i

Hire purchase or hire purchase-i

Savings account or savings account-i

Current account or current account-i

Fixed deposit or general/special/specific investment account-i

Remittances Electronic banking Internet Banking

For complaints, disputes or claims involving a financial loss, the amount claimed should not exceed RM100,000 (except for fraud cases involving payment instruments, credit cards, charge cards, ATM cards and cheques for which the limit is not more than RM25,000)

Exclusions

The FMB will not consider complaints, disputes or claims relating to general pricing, product policies or services of the member, credit decisions (approval, rejection and rescheduling of loans), fraud cases (other than for fraud cases involving payment instruments, credit cards, charge cards, ATM cards and cheques for which the limit is not more than RM25,000), cases which are time barred or more than 6 years and cases that have been or are referred to the court and/or for arbitration.

Source : http://www.bankinginfo.com.my (http://www.bankinginfo.com.my/#)

Jose Mourinho
18-05-2006, 10:53 AM
Jericho. Exactly what I was trying to say. I did not have the facts on my finger tips and thus my post was quite general. Thank you.

:)

Firefly
18-05-2006, 11:45 AM
Sorry firefly cannot name the bank concern (http://www.usj.com.my/bulletin/upload/showpost.php?p=139977&postcount=4) at the moment. Considering switching to another local bank. Suprisingly another local bank was more than helpful. their officers manage to direct firefly to the relevent officers and when the office directed was in doubt, Got an even more firmilar officer to even call firefly back and clarify the matters.

So now Firefly have more grounds to switch bank. All this is being compiled for the firefly's bosses to review and justify the switch. :D

As for logging a complian with BNM, Wild_Explorer is correct. Unless firefly a banker or some high officials complain or if the company involved is on a multibillion dollar deal, forget it. 0.5cts is not worth looking into.

Like one someone mention..Don't like, get out. :o

janelim
18-05-2006, 12:31 PM
That is why we have to be careful to handle our emotions. Taming your own emotions :)

Every action has a reaction = consequences...here is the banana issue :o
We learn each day, so long as we are learning its still safe and be human alright...unless we aint fit to be humans anymore.. (said by Mon, i think)

p/s ooops a little digression again.

swee_ann_tweety
18-05-2006, 02:00 PM
I am not so sure complaining to Bank Negara would make any difference at all. If it is an error and something 'major' and you feel that you have suffered financial losses or great mental duress because of the bank's negligence, then the complaint may trigger some chain reaction and Bank Negara would act. If it is just slow or poor customer service, you may not necessarily get the response you want from Bank Negara and the bank in question.

Hi Jose Mourinho.

I don't agree. cause My bank didn't inform me through writing / phone, etc. that my ATM card would not be functional anymore. so I complained and yes, bank negara responded.
I also complained why my bank stated that it opens at 0900 for non-counter services and I am just going to drop my cheque in a box but the guard doesn't let me in till 0930. I talked to the manager and he said that droping the cheque into the box, :eek: is considered as counter service. I also complained and received a response from BN.

I believe there is some sort of rating system in the banks. So, the more complains a bank have, the lower the rating. then this would give investors less confidence, etc. that's why banks are so scared! :)

Firefly
18-05-2006, 02:56 PM
firefly is wondering how many points will the rating be lowered if the amount concern is only in the region of Rm0.5M? Currently firefly have all this settled.

Many thanks to RHB, front office and trade finance center, Shah Alam and also the trade finance HQ in KL for their kind assistance and advice.

USJ27Resident
18-05-2006, 04:45 PM
firefly is wondering how many points will the rating be lowered if the amount concern is only in the region of Rm0.5M? Currently firefly have all this settled.

Many thanks to RHB, front office and trade finance center, Shah Alam and also the trade finance HQ in KL for their kind assistance and advice.

Soooooo.... it wasn't Maybank after all.... :p T'was the other Real Horrible Bank! hehee!

alexhay
18-05-2006, 04:50 PM
mr ujs27...read carefully....RHB helped firefly in his queries and he is very happy about it...

is the other local bank that made him piss off

Firefly
18-05-2006, 04:55 PM
Thankyou alex for correcting USJ27. :D

Firefly always though that RHB stood for what USJ27 mention but they are not as mentioned. It should be Really Helpful Bank...:D

USJ27Resident
18-05-2006, 05:10 PM
Thankyou alex for correcting USJ27. :D

Firefly always though that RHB stood for what USJ27 mention but they are not as mentioned. It should be Really Helpful Bank...:D

ok ok... I stand corrected...
So Maybank does stand for MAYBE YOU MAY BANK WITH US... afterall ! :p

mallanhead
18-05-2006, 11:29 PM
Once a while in the blue moon, I do miss the Malaysian bank. Here in Australia, they seem to charge service fees for every single transaction. No wonder they make billion in profit.

Sentinel
19-05-2006, 12:03 AM
Wow! Get in touch (PM) with Sentinel.... he'll share his experiences... :p

Banks are like loan sharks... only difference is, they're legalised... and can be a MAJOR pain in the arse ( :mad: ) if you don't have a Merc or a title to your name...

Bank in 100K in ANY bank... and suddenly you're first name basis with their private banker... its true, believe me...

Wah... wah... wah... Promoting my services yah? Sincerely, whether its Maybank or the dumbo Stanchart Bank, I will take part. But firefly must name names first lah.... :D

Firefly
19-05-2006, 08:30 AM
firefly did name the bank but indirectly...:D Starts with a M....Really stupid bank.

alexhay
19-05-2006, 08:33 AM
aiya...firefly...let that everyone knows the bank name already larr..so easy...let me guess...bank muamalat :eek: :D :D :D

Spanker
19-05-2006, 02:08 PM
Owe RM1000 to the bank, and it is your responsibility to pay. Owe RM1,000,000 to the bank, and it is their responsibility to collect. Or something like that.

:)
No no no... it goes

Owe the bank a million dollars, and you're in trouble. Owe the bank a billion dollars, the bank is in trouble. :)

PurpleAce
25-05-2006, 10:06 PM
i do not think complain to BNM would be the solution. The most simple solution is to walk to that bank and talk to the respective branch manager. Ask the branch manager how can that happen. I believe if he/she gives a appropriate/logic answer, it would be enough and ask him to provide a solution. Although verbal are nothing, at least request him expedite the things and give a period of time which you could solve this matter. Otherwise, only then you report to BNM. Basically, my cousin encounter this before, and when the branch could not get her matters solve, she eventually wrote a letter to the main branch (CEO office) and c.c it to BNM.