Air Asia - Now everyone gets delayed...

[kotontech]

We are big fan of Air Asia but of late (the past year) the afternoon and night flights seems to be getting delayed longer and longer. A lot of my friends experienced the same problem.

We just flew back with AirAsia from Clark Airbase and the flight was delayed for two hours (after we were all checked in with the big 'On Time' sign at the check in counter) and we were only informed via the intercom one hour before dep claiming it was due to 'technical problem'.

With nothing much to do we started talking with the airport staff and we were told Air Asia flight departing from Clark always arrive late and hence it's common to be delayed for few hours, one for 5 hours!

Once onboard I chance upon the pilot and struck a conversation and casually asked him why the delay and he promptly answered 'technical problems'. When I told him what I heard at the airport only then he confided it's a perpectual problem due to the frequent delays in take-offs and landings over the course of the day and as it get later the delays get accumulated. Hence, most afternoon and night flights are delayed. Looks like the new airbuses will not be much of a help unless flights are better timed. Looks like Tony is strectching it.

What say you guys?

[patrick]

I just got back from Thailand and Xiamen, China. There was hardly any delay for all our flights, except for the flight from Xiamen to Bangkok. Even then, the delay wasnt very long. Lucky me!

Come to think of it. I have flown AA very often and I have hardly ever been delayed except once from KL to Penang but that was due to bad weather. But at least AA sent me an sms to inform of the delay, but I was already at the airport as I had gone there very, very early.

[CS Chua]

I use AA frequently and I have been delayed twice only. Once the toilet would not flushed and the second time, the air-con did not work (you can spend the time talking to the staff and get information otherwise they will not tell why.)

I can bear with these occassional inconveniences as I saved heaps of money which would have gone to MAS. A tip for passengers of delayed flights: Always sit at the back because the food runs out by the time the food trolley reaches the middle of the plane. Everybody is so hungry they started to buy food which they usually do not. :D Nasi lemak always get sold finished first.

[USJ27Resident]

We are big fan of Air Asia but of late (the past year) the afternoon and night flights seems to be getting delayed longer and longer. A lot of my friends experienced the same problem.

What say you guys?

Complain and gripe all you want about the delays - but let me tell you something about flying, if the delay is technical/mechanical - the airline can take ALL the freaking time in the world to get it fixed. One simple reason... rush the problem through because of complaining passengers, and the airlines will probably end up with one less aircraft in their fleet... its not like you can get a FLY-BY fix-it :rolleyes:

I for one, wouldn't want to be part of the landscape/seascape before my time...

Sheeeeesh! Malaysian (Passengers).... all the same. On a bus, train, taxi, trishaw, perahu, sampan, LRT, Kommuter, kereta sapu, helicopter and oh yes... almost forgot... (where you get/find, the mother of all complaints).. in the aircr@ft!

[wAISEKMAo]

I just got back from Thailand and Xiamen, China. There was hardly any delay for all our flights, except for the flight from Xiamen to Bangkok. Even then, the delay wasnt very long. Lucky me!

Come to think of it. I have flown AA very often and I have hardly ever been delayed except once from KL to Penang but that was due to bad weather. But at least AA sent me an sms to inform of the delay, but I was already at the airport as I had gone there very, very early.

Patrick,
I decide to try KL - BKK, BKK - xiamen via airasia and another xiamen - zhejiang. The price is about half what i am expect to pay if i am to use conventional airlines, do you think it worth a try?

[chsum]

CSChua
Once the toilet would not flushed and the second time, the air-con did not work

I also encounter the same delay problem on the way back from Bali, we boarded the plane n they say the aircond don't work, I wonder if they r telling the true, well, it's better then telling u that there is a fuel leak in the engine :eek: or the right engine is loose :eek:.

It's time for AA to upgrage the planes & give the planes longer turn around period so that it won' get delayed instead of reaping the profit now n end up loosing a few planes & lives in crashes. :mad:

[achee]

I needed to fly off to Jakarta last Thursday. Checked th AA rate, and return fare was a whooping RM600+ (last minute booking meh.... ). MH was RM900+

I was recommended by a friend to check KLM, and guess what, I paid only RM308.00 for a return flight. Flight didn't delay, only a 15min hiccup due to airport runaway traffic, ada choice of food (vegetarian, moslem, kosher, diabetic bla-bla), air-cond on board works, ada movie, I was not sure whether the toilet flushed well or not bcoz I didn't make a visit there... and what else..??? Overall I felt it was a steal.

And to forumers, check KLM when you have to make a trip to Jakarta.

Disclaimer ..... I am no representative of any carriers.

[slappy]

Yup, KLM has always been cheap on the KL-Jakarta flight. Can say for the flight routes though. You can also book and pay online on KLM.

Disclaimer: Oso not a KLM promoter. :)

[kokomo]

Well, I hope my morning flight to Kuala Terengganu won't be delayed. Can't wait to get myself into Redang for a good swim. :rolleyes:

But their check-in time are really terrible'lah ... have to check in by 5.15am but flight starts only bout 7.15am. So blardy early man.

[alexhay]

dont forget, they need time to load your luggage to the plane...and also to ensure the safety of the luggage so that something will be missing from it...opss..did I say something...hmmm...sorry typo error...should be 'nothing' will be missing...

[SunwayKid]

Prior to the arrival of Air Asia, if a bolehlander wants to experience the sensation of cheap flight for $9.99 (that’s the price to bribe the guard to allow you to go up the elevator), he would need to hurl himself from the 44th floor of Petronas twins’ tower and enjoy the feeling until he hit the ground and died. And yet, some claimed this could still be more enjoyable than flying Air Asia.

Air Asia, is by far the world’s cheapest airline, and the word cheapest is not necessarily restricted to just the price of the fare. One must relate the word “cheapest” in every possible sense – you need to be the bravest of people to enter the cubicles in their planes as the only freshener they used is made from humans. Or the strongest of customers to bear the longest delay, without any food or water – unless you are willing to splurge on airport cuisine. You want cheap, so the service also must be cheap. That is how the airline makes the something called profit.

One must surely marvel at the conveniences that Air Asia has given ordinary bolehlanders who no longer needs to go up the twin towers to experience flight. For the privilege of traveling great distances for so little ringgit, isn’t it worth a few mild discomforts.

[AllUrban]

In many cases, AA being delayed has actually worked to my advantage.

I can spend more time at the airport areas, enter the lounge and gate much later.

This weekend I came back from Macau/Hong Kong, had to get to the ferry terminal by 6pm to pick up luggage, then make it to the airport by 630 for a 7:25 pm flight.......

but there was a protest in the city, no taxis, GF and I had to run from the middle of the city out to the casino area to catch a cab...like we were contestants in the Amazing Race

We picked up a cab at 6:15, go to the ferry terminal, picked up our luggage, and rushed to the airport, arriving at 6:40

Arrive breathless at the counter, get in and run to the gate, look at the board...and see that the flight is delayed :p :D

I told GF that I had anticipated it, and I was running for the exercise :p

I dont think she believed me but I maintain that it was all planned.

Cheers, m

[PJS]

Once onboard I chance upon the pilot and struck a conversation and casually asked him why the delay and he promptly answered 'technical problems'. When I told him what I heard at the airport only then he confided it's a perpectual problem due to the frequent delays in take-offs and landings over the course of the day and as it get later the delays get accumulated. Hence, most afternoon and night flights are delayed. Looks like the new airbuses will not be much of a help unless flights are better timed. Looks like Tony is strectching it.

What say you guys?

I too say AA has cut their schedule very tight to allow for any gaps in between to recover from their previous flights' delays.

Same thing happens to other domestic or budget airlines in many other countries where turnaround time at each airport is cut to the minimum to allow for more schedule flights in a day for a particular airplane. That is the strategy to maximize flight time, minimise downtime, with maximised returns.

We just hv to be prepared and be flexible in our scheduling if we want to take advantage of budget airfares.

One can just hope the quality of maintenance is top notch for the short time a plane is on the ground. And why should they not be? If I recall correctly, they contracted General Electric the engine supplier itself to perform all their maintenance, right?

[kokomo]

Recently, a friend of mine went to Cambodia .. took AA, so once they touchdown there, they were actually lookin' high and low of their luggage but then to no avail. Check with them over there, it seems that they forgot to sent their luggage over :eek:

Now this is my main concern that it could sent my luggage to somewhere else or did not sent to me at all. Let's just hope and pray that such incident won't occured on me.

[evelynlim]

Well, I hope my morning flight to Kuala Terengganu won't be delayed. Can't wait to get myself into Redang for a good swim. :rolleyes:

But their check-in time are really terrible'lah ... have to check in by 5.15am but flight starts only bout 7.15am. So blardy early man.

Kokomo, why do you need to check in so early? So long as you check in 45 minutes before boarding time and be at the boarding gate 30 minutes before boarding is acceptable as mentioned in their email when they have confirmed your booking. Happy holidays to you :)

[slappy]

Tony the CEO/spokeman/mascot is having this wild idea of building budget hotels to go along with Air Asia. I'm speculating that pretty soon you can stay in one of his hotels for RM0.99. There will probably be a 5 million rooms promotion with advance booking thru internet. Everything will be online and no frills.

Anybody dare to imagine what the service will be like?

[kokomo]

Kokomo, why do you need to check in so early? So long as you check in 45 minutes before boarding time and be at the boarding gate 30 minutes before boarding is acceptable as mentioned in their email when they have confirmed your booking. Happy holidays to you :)

Evelyn, I understand that usually, need to do check-in bout 45 mins but then this is my first time taking AA and was told by my agent that have to check in at this time 5.15am. And in addition to that, got all these info bout AA how the flights are delayed and its free sitting in there.

I didn't receive any email from them as this info was given to me by my dad. Askin' me to go do booking for KLIA Limo to pick us up. Anyhow, it should be exciting for me since its my first time taking flight from AA and experience their terrible service? :rolleyes:

[anitamoh]

I had the same experience when my family went to Phuket via AA last time. One our trip home the flight was delayed due to 'technical problems' for 3 hours. Almost the end of 3rd hour, another one hour is added. At that moment I can see many passengers who are supposed to board the next flight are coming in. I suspected (almost confirmed) that they purposely did that to combined two flights into one. Note that the flight is almost full only passengers from 2 different flights. I think as adults or individual travelling alone or two it is ok, but if u have children or baby u really have a problem, being stranded at airport for hours!!

[kokomo]

Sounds like the movie acted by Tom Hanks. THE TERMINAL! The feelin' really sux. 2 yrs ago, same thing happened but not up to the extend of 3 hrs. MAS flight in Kuching back to KL. Have to wait for almost an hour before we can board on the plane. Really waitin' there like silly and you feel like one of those migrants sent back to their hometown. The place is packed and hardly there are any seats for us.

[CS Chua]

That is why it is wise not to connect flights using AA. You may miss your flight even if it is 5 hours apart. And there are no refunds and they do not take responsibility even though they made you miss your next flight as every flight is consider independant of one another.

The hotel is a great idea. AA car rental is not bad too. They quoted me RM108 for an Iswara for one day. Pick up at KLIA and return to KLIA. When I fly back to KL and return to the KLIA the next day to catch another flight out, it is better to book the AA rental car instead of taking the KLIA taxi. The rental car costs a little bit more but I get to use it for a whole day. Neat, isn't it?

[evelynlim]

Evelyn, I understand that usually, need to do check-in bout 45 mins but then this is my first time taking AA and was told by my agent that have to check in at this time 5.15am. And in addition to that, got all these info bout AA how the flights are delayed and its free sitting in there.

I didn't receive any email from them as this info was given to me by my dad. Askin' me to go do booking for KLIA Limo to pick us up. Anyhow, it should be exciting for me since its my first time taking flight from AA and experience their terrible service? :rolleyes:

Kokomo, if you are following the tour then the tour agent normally wants you to check in 2 hrs before boarding. Next time go on your own & arrange your tour, it's more fun! When AA operates in KLIA, the service is good, on time & environment is comfortable but now in LCCT :confused: Will know next week & share with you all more :p

[evelynlim]

Recently, a friend of mine went to Cambodia .. took AA, so once they touchdown there, they were actually lookin' high and low of their luggage but then to no avail. Check with them over there, it seems that they forgot to sent their luggage over :eek:

I'm going to Cambodia next month! :eek: So, did the luggage arrived eventually?

[kokomo]

I'm going to Cambodia next month! :eek: So, did the luggage arrived eventually?

The luggage did arrived but only day after it, same time of flight. IF in any case it happened to you as well, you have to immediately make a call back to M'sia AA. Cos in Cambodia, those fellas there know nuts bout it and they actually finds it hard to understand your situation.

Need to take your own initiative to make that call, cos if they were to call for you, they have this specific hours to call back to M'sia. So you might feel a bit irritated by their regulations.

[patrick]

I'm going to Cambodia next month! :eek: So, did the luggage arrived eventually?

Just a small tip. Bring US dollars and if possible, small change in US $. Almost everything is in US$. For very small change, they will give you back Cambodian Riel.

If you are on holiday, I dont recommend you wait to watch the sunset Angkor Wat or Tonle Sap. I have seen better sunsets at home. And you have to contend with the huge foreign crowd. More for 'kwai los'! Besides, you have to wait for the sunset and it's quite a waste of time.

[kokomo]

Errmm .. bewarned , if you intend to try the 'tut-tut' car, your ass might get numb cos the ride will be extremely bumpy and then that's when you realise m'sian roads aren't so bad after all. Hehe .. ;)

Yes, US dollars ... they use it almost every place there, cos of the large crowd of foreigners that goes in there. If you take credit card then make sure you have enough of credit limit. No one will help you there.

[evecyanide]

I'm taking AA to Phuket mid of this month. Have taken quite a few flights and so far I have been lucky cos delays was only at a minimum, maybe 15 mins difference, As for the service, I can't say much cos fare is cheap so cannot expect AA to have service like MAS. Many of my ex-colleagues who used to fly for MAS has switched to AA cos AA only do daily flights and they do not have long flights, hence they get to be home everyday. Anyway, these friends of mine, used to give wonderful service on board MAS.. with the smile and the warmth etc. But after change to AA, attitude also change. Suddenly they don't know how to smile. Don't even bother to stand by at the door as the passengers disembarks... But to me, fly cheap get not so good service lor.

[kokomo]

Like they always say "pay peanuts, get monkeys." I guess you're right Eve. Hmm .. this year itself .. a lot of us seems of be travellin' quite frequent huh ... hehe .. anyway, its a good thing.

[patrick]

Errmm .. bewarned , if you intend to try the 'tut-tut' car, your ass might get numb cos the ride will be extremely bumpy and then that's when you realise m'sian roads aren't so bad after all. Hehe .. ;)

Yes, US dollars ... they use it almost every place there, cos of the large crowd of foreigners that goes in there. If you take credit card then make sure you have enough of credit limit. No one will help you there.

Personally, I dont advise you to use the tut tut. Most of the roads in Siem Reap are very, very dusty and tut tut, being fully covered.....you complete the story lah! I saw some foreigners in a tut tut heading towards Tonle Seap when our van overtook them. I look back and, the poor souls........real ang moh kows!!!

[Sentinel]

So much problems and so much issues.... hey guys, this is no-frills airline lah, for RM0.99, so expect some problems lah.... :D

[anitamoh]

I kind of wondering, is this becoming M'sia culture that u pay cheap and get inferior products/services. Macam AA or all those Sales. And it seems ok to many incl myself. Ya lah, I normally go shopping during Sales too. But sometimes I would start thinking whether this is healthy or not ah?

[siewjang]

You pay peanut and you get monkey. But (touch wood) I've never experience any flight delay before.

[AllUrban]

Tony the CEO/spokeman/mascot is having this wild idea of building budget hotels to go along with Air Asia. I'm speculating that pretty soon you can stay in one of his hotels for RM0.99. There will probably be a 5 million rooms promotion with advance booking thru internet. Everything will be online and no frills.

Anybody dare to imagine what the service will be like?Let's hope that DTF doesnt start to pay attention to the company MEGABUS (http://en.wikipedia.org/wiki/Megabus) which operates some interesting services in the UK and US (http://www.megabus.com/).

Yeah, he might just bring BUS ASIA to the market :p Or TRAIN ASIA...there's already a MEGATRAIN (http://www.megatrain.com/) :eek:

Cheers, m

[patrick]

So much problems and so much issues.... hey guys, this is no-frills airline lah, for RM0.99, so expect some problems lah.... :D

Agree with Sentinel. No frills miean no frills!! If one wants frill, then one should go for the regular airlines! Simple!!

We have to appreciate that any additional means additional cost that would ultimately to passed on to the consumers. So what do we want? we cant have the cake and eat it too lah!

[USJ27Resident]

Complain and gripe all you want about the delays - but let me tell you something about flying, if the delay is technical/mechanical - the airline can take ALL the freaking time in the world to get it fixed. One simple reason... rush the problem through because of complaining passengers, and the airlines will probably end up with one less aircraft in their fleet... its not like you can get a FLY-BY fix-it

I for one, wouldn't want to be part of the landscape/seascape before my time...

I stand by my earlier post... :)

[evelynlim]

When AA operates in KLIA, the service is good, on time & environment is comfortable but now in LCCT :confused: Will know next week & share with you all more :p

I still prefered AA operates in KLIA. Well, as someone mentioned earlier you get what you paid for! You need to walk quite a distance to the aircraft, luckily they give priority to those with children to enter first. The flight was delayed for 1 hour when depart from Langkawi due to technical problem.(at first was due to heavy rain). Well, overall still satisfactory.
The taxi to LCCT cost RM40 fr SJ (thanks to Patrick for his recommendation), some wanted to charge for about RM55-RM60 :eek: From LCCT to SJ cost RM38.90.

[kokomo]

LCCT taxi charge me RM119.70 from USJ. This is midnite surcharge price. Coming back for family package all also RM120. No diff whether midnite or day time.

AA from LCCT to go K.Terengganu on time. But coming back from KT to LCCT delayed for an hour or so. :mad: Somemore have to be there 2 hours earlier for check-in. In total, waited for about 4 hours. Practically, the airport from KT can be tear down. Air-cond condition there are bad, hardly get any ventilation. So suffocating. :mad:

[sirgalahad2010]

Well.....AA's got to make back the US$5.6 million they paid to sponsor Manchester United for another season, mah! :D

Let's see if Sir Alex F, Wayne Rooney and the other Man U hotshots will rough it out with the rest of us plebians on an AA flight the next time they do a promo tour in the region. Alex F has never encountered a Malaysian Mak Cik determined to elbow her way to the front of an AA boarding queue! :D

[Firefly]

Can firefly sidetrack...Firefly bought 5 tickets (return) to KK for End Nov 2006. Paid in full inclusive of fuel surcharge. Now that AA have announced an increase in that Fuel Surcharge, must firefly add $$$ to the already purchased tickets?

[kokomo]

I think what has been paid they will not ask you to pay extra unless, there are clauses written there that you must pay according to what they said goes. :rolleyes:

[chookyan]

I still prefered AA operates in KLIA. Well, as someone mentioned earlier you get what you paid for! You need to walk quite a distance to the aircraft, luckily they give priority to those with children to enter first. The flight was delayed for 1 hour when depart from Langkawi due to technical problem.(at first was due to heavy rain). Well, overall still satisfactory.
The taxi to LCCT cost RM40 fr SJ (thanks to Patrick for his recommendation), some wanted to charge for about RM55-RM60 :eek: From LCCT to SJ cost RM38.90.

Evelynlim - Would sincerely appreciate if you could provide me with the contact no. for your taxi from SJ to LCCT.

[kokomo]

Chookyan, just call this no. 03-8787 3030 for your booking. I use this number all the time.

[chookyan]

Chookyan, just call this no. 03-8787 3030 for your booking. I use this number all the time.

kokomo - Thanking you very much for the information

[Wild_Explorer]

Most of my flights with AA has been (touch wood) great with no delays or engine problems except for one of my luggage being "ripped" apart due to the strap getting caught on the conveyor belt.

Was trying to claim from AA..wrote letter, emails and phone calls but no reply or response from AA...in the end just have to write it off on my own and just carry all my bags onboard from then onwards.(Saw that most of the passengers was carrying their bags on board and only realise why later)

Booked for a trip to KK this September under the last year promo for free tickets and also the 0.99 tickets to KT for March next year. Hopefully things will go smoothly.

[kokomo]

Chookyan, those limos will be early to await for you. At least 15 mins early. I hv no problems wif those limo fellas. Only AA. :mad:

After Redang trip. My luggage back had to thrown away. Cause its already giving way and the way those fella manage the luggage for us make it even worst. Don't expect them to replace another luggage bag for you if they happen to 'ripped' off your luggage. They're not like MAS or SIA.

Anyway, now I got the chance to go shop around for a new luggage bag~! :cool:

[evelynlim]

Can firefly sidetrack...Firefly bought 5 tickets (return) to KK for End Nov 2006. Paid in full inclusive of fuel surcharge. Now that AA have announced an increase in that Fuel Surcharge, must firefly add $$$ to the already purchased tickets?

So far, AA has never ask me to pay for the increase of the fuel surcharge for my past 2 trips. So u don't have to pay extra for the surcharge, untung for you that you book early lah :D

[lynndhia]

Most of my flights with AA has been (touch wood) great with no delays or engine problems except for one of my luggage being "ripped" apart due to the strap getting caught on the conveyor belt.

Was trying to claim from AA..wrote letter, emails and phone calls but no reply or response from AA...in the end just have to write it off on my own and just carry all my bags onboard from then onwards.(Saw that most of the passengers was carrying their bags on board and only realise why later)

Booked for a trip to KK this September under the last year promo for free tickets and also the 0.99 tickets to KT for March next year. Hopefully things will go smoothly.

at least your luggage was "ripped" open. and i believe most passengers carry their bags onboard for a different reason.
last october i was travelled AA from JB to KL. my luggage was tampered with. the airport sticker was torn, and my belongings were rummaged. i know that for a fact cos everything looked like it was hastily stuffed in.
so i went to the klia information counter to ask where can i make a complain regarding this issue. the girl behind the counter said, "beg buka? AA? ala biasa lah. u pergi complain dia orang pun takkan buat apa-apa. dia tak admit punye. kalau takde apa-apa hilang biarla." gosh. if she could say that it would mean that it happens pretty often right? and yes, true to her word they denied everything. and made as tho i was the one who hastily packed and stuffed everything in myself.
but thank god nothing was taken. so i just brushed it off lah. and i've heard and read more about AA passengers complaining the same thing elsewhere. :mad:

[alexhay]

Things being stolen are common in all airlines, even is MAS...there are been talks that want to increase the security, install CCTV and etc but until now still the same problem happen. Basically we cant do anything about it. We only can prevent it.

Just a suggestion to prevent this, do check in your luggage last minute, then those guys would not have enough time to 'look' into your luggage...

[layman]

Things being stolen are common in all airlines, even is MAS...there are been talks that want to increase the security, install CCTV and etc but until now still the same problem happen. Basically we cant do anything about it. We only can prevent it.

Just a suggestion to prevent this, do check in your luggage last minute, then those guys would not have enough time to 'look' into your luggage...

u mean theft is not uncommon-an acceptable norm.with all airports?

sweeping statement indeed!!well hv u travel to singapore HK or london be4 on any airline?

theft is a crime -it will not be tolerated in most countries.again maybe the airport in KL is the exception

[orchipalar]

Err...this is strange? How could airlines be implicated for thefts occuring within the terminal's baggage handling services...which is this case thought to be handled by MAB(malaysia airport berhad)?...ya know between the check in counters - air plane - baggage claim hall...?

Unless cargoes are being shipped by the airlines...then they have separate cargo handling services run by the airlines themselves...

[layman]

Err...this is strange? How could airlines be implicated for thefts occuring within the terminal's baggage handling services...which is this case thought to be handled by MAB(malaysia airport berhad)?...ya know between the check in counters - air plane - baggage claim hall...?

Unless cargoes are being shipped by the airlines...then they have separate cargo handling services run by the airlines themselves...

orchi is spots on

its the airport not the airlines

[alexhay]

I had made a wrong statement here by saying airlines is the fault. My apology for it.

What Orchi said is true..is the airport management should look into this seriously

[USJ27Resident]

last october i was travelled AA from JB to KL. my luggage was tampered with. the airport sticker was torn, and my belongings were rummaged. i know that for a fact cos everything looked like it was hastily stuffed in.

NOW! that is scary man... :eek: Imagine - with the strict drug laws in Malaysia and the penalty... imagine if there is a drug bust and your luggage has the drugs!!! As we already know - these baggage handlers seems to operate with impunity... There is even a case pending in Bali, with similiarities and possible tampering from a baggage handler ex Australia! :eek:

How the hell are we gonna prove the drugs don't belong to us... :eek:

I must say, this is a serious issue and should be looked into by the authorities. Even if one is acquitted of the charge... imagine the horror and anxieties that one would have gone through... The LIFE SENTENCE or worst, THE DEATH PENALTY is no bloody joke!!!! :mad:

[Wild_Explorer]

Do like what I do now...carry all bags with us on to the plane and do not even let it out of your sight.... the law is very clear...you have to prove that someone tampered with your bags and the stuff(drugs??) were put in by someone else.

With KLIA/LCCT Terminal having such infamous reputation for low securities and tidak apa attitude....we have to take all necessary precaution to minimise the bags from being tampered.

If you really need to check in your bags, try to have it "saran" wrap else you are a light traveller like myself, carry all aboard and minimise the headache. :p

[USJ27Resident]

Do like what I do now...carry all bags with us on to the plane and do not even let it out of your sight.... the law is very clear...you have to prove that someone tampered with your bags and the stuff(drugs??) were put in by someone else.
:p

You've just proved what I've always believe is true in the eyes of the law... GUILTY until proven innocent, for the common people!!! ... :rolleyes:

[Wild_Explorer]

You've just proved what I've always believe is true in the eyes of the law... GUILTY until proven innocent, for the common people!!! ... :rolleyes:
Righttttt onnnnn.......don't be so unlucky and whenever you have to deal with the authorities, it is the worse kind of experience a person can go through...coming back to my "ripped" bag case...no one wants to even entertain you...they keep saying it is MAB problem and the MAB people says it is the AA problem....and they keep you turning round and round until you "pening kepala" and give up.

[patrick]

Err...this is strange? How could airlines be implicated for thefts occuring within the terminal's baggage handling services...which is this case thought to be handled by MAB(malaysia airport berhad)?...ya know between the check in counters - air plane - baggage claim hall...?

Unless cargoes are being shipped by the airlines...then they have separate cargo handling services run by the airlines themselves...

Orchi is definitely spot on. MAB is the only responsible party for baggage handling. The only manner the airline can be responsible is if your bag were to drop out of the plane. But that doesnt happen, right?

Incidentally, I have yet to hear of any luggage pilferage problem at LCCT. I suppose it isnt so easy for those thieving bugs to pilfer luggages now because everything is so open. No opportunity at all!

[cleomae]

Well, I hope my morning flight to Kuala Terengganu won't be delayed. Can't wait to get myself into Redang for a good swim. :rolleyes:

But their check-in time are really terrible'lah ... have to check in by 5.15am but flight starts only bout 7.15am. So blardy early man.

Kokomo, do not check in that early when you depart from KT to KL. Check in counter in KT do not open that early. As long, as you are there an hour b-4 the flight depart,

[patrick]

Evelynlim - Would sincerely appreciate if you could provide me with the contact no. for your taxi from SJ to LCCT.

Since there have been so many requests for taxi contacts by pm, emails and also postings here, I think I might as well post these few taxis contact for everyone's benefit. Please note that they are NOT my personal friends but I have used them and found them to be very friendly, reasonable, careful drivers and reliable.

Fairus Taxi HB 8761 Tel: 016 9260789 Charges about RM40-45 from USJ to
LCCT or KLIA.

Azman Taxi HWC 389 Tel: 017 2473843 Same as above.

Rahman Taxi HWC 4570 Tel: 012 6150044 Charges about RM50 to LCCT. But
can negotiate on phone first.
As Rahman is an LCCT taxi, you can reserve him to pick you from LCCT.
What I do is I book him ahead, and I call him when I am back. He will be in
front of the arrival hall for me. You can buy coupon or just pay him direct.

Beh Taxi 2112 Tel 012 3653075 He drives an MPV to KLIA. Negotiable and
reasonable rate.

Hope you all find the info above useful in your coming flights.

[evecyanide]

Just back from Phuket by Air Asia. Everything went smoothly. Ex-Kul, departed and arrived on time. Ex-Phuket, departed early and arrived 15 mins early at the LCCT. Met a few of my ex-colleagues on board, got special treatment hehe. We both hand carried our back packs so no problems with the luggages either. The new A320 aircraft, pretty cool and new. Nice seats (but too bad canot recline), air con was blasting all the way. Superb. Overall, everything went well and according to plan. :)

[kokomo]

Aiya .. you got special service from them huh?!?! ... As for me, when I was taking AA .. air-cond wasn't that cooling also. Seats so cramped. :mad: No special service .. normal treatment. :( Not to mention flight delay lagi ... :mad:

[zero04]

been waiting for this topic....

Kuching to KL... and vice versa
most of the evening flights... 60 - 80 % delayed.

if you ask the reps, they never can confirmed when's the plane will arrive..

1 incident... my most memorable Xperience with AIRbubbleAirsia

7+pm flight from KCH to KLIA
delayed to 9+
then.. delayed to 11+
then 1+
then 3+
finally get on the plane..
and and i REACHED KLIA the NEXT morning almost 6AM.

if they can confirm the arrival time, i probably go back to sleep 1st
instead of keep hearing the annoucement
but NO NO NO
tak tahu, cannot confirm thats the SLOGAN during the waiting period


no apologize during the flight journey
though we got a free meal which is worthless to mention here

YES, its a cheap ticket.. i DONt mind the delay
but at least..... u r able to TELL whats the REAL arrival time!
no just ... "cant confirm" slogan

ya...

EVERYONE CANT CONFIRM WHEN TO FLY NOW!

[alexhay]

Aiya .. you got special service from them huh?!?! ... As for me, when I was taking AA .. air-cond wasn't that cooling also. Seats so cramped. :mad: No special service .. normal treatment. :( Not to mention flight delay lagi ... :mad:

seat cramped or your tummy grew bigger....i sat on AA also no problem :p :p

[kokomo]

zero04, I had the same experience you had but not that terrible. They delayed the flights they don't inform immediately. Last min, when ppl are making noise or when we're gettin' restless sitting around the terminal .. that time only they inform that flights will be delayed till further notice. Such service are definitely not acceptable but then again, ppl kept saying .. payin' for a low cost flights are like that.

Alex, is not that matter of tummy'lah. I use to sit on seats that are much more comfortable. :p

[evecyanide]

Aiya. Next time spend more and go fly with MAS lah... this way, tak payah grumble so much ;)

[kotontech]

I am surprised why just because AA is a budget carrier we have to accept all the ridiculous delays that runs to hours!! I have flown with budget carrier Virgin Blue here in Australia and they always bench mark themselves to that of their competitors, Qantas as well as it's budget carrier Jetstar and take pride when their planes are always on schedule. Airlines here keep tab of the frequency of on time arrivals / dep and delays and it is available for public consumption. If AA were to operate here in Australia I hasten to think they would have been bankcrupt by now if not by the public then by the Fair Trading laws here.

In any case even if there are delays it's always measured in minutes unless it's really a technical delay. I would think budget carriers in Europe and USA are operated in a more timely manner than that of AA. I have flown a few times within Europe and all the flights were operated like clockwork....they need to since working executives take planes like taking cabs to meeting and it's very common for them to do inter-cities day trips.

Bottom line is, AA just do not have any competition in / out of Malaysia (MAS, what is that?) and at the same instance just profit off 'tidak apa mentality' of Malaysian consumers. Time we get wiser and not just continue to accept sub standard service which sadly seems so pervasive now in Malaysia....gomen or not.

[jadewhite]

Been flying with Air Asia for the past couple of years. I was lucky in a way that none of my flight had ever got delayed. The only bad encounter which I had experiences was way back in month of April 2006.

My flight scheduled to depart from Trengganu to KLIA LCC at 3:00 p.m. I was at the airport of course early and I do not see my flight details on the departure schedule. Sensing something is not right, I approached the officer in charge and was terrified to learned that all afternoon flight were cancelled since Oct last year.

I voiced my unhappiness for not being informed on the changes which AA claimed they had sent an e-mail. I requested for a copy of the e-mail which they are unable to produced.

AA offered me free lodging plus meals and will put me in their wait list for the next flight which was about 09:30 p.m. which of course I refused. What if there isn't a seat for me at that point of time.

After much negotiations and insistence from my end, AA finally agree to my request to arrange a cab to drove me back all the way to my home which I got to know cost about RM600.00 On top of that, I was given AA free meal pack which consist of mineral water, biscuits etc...

From this experience, what I gathered indeed delay or cancellation do happened, but at the end AA do take responsibility on what had happened. After all, I only paid less than RM30 for a return flight. There is nothing much I can asked for. :cool:

[tupai]

if there was a delay happening in the morning flights, caused usu by passengers argueing/negotiating for a lower excess baggage fee, then the checking-in time/pax will naturally lengthened.

Compound this to say a tour group on aasia (e.g. chennai-bkk-kul sector) in the 7am Bkk-Kul flight, and the hundreds of begs (big, bigger, biggest) each of them carry, the flight is GUATANTEED to be delayed (take-off)by 1hr minimum.

Now, aasia operates on quick turnaround & min imum downtime ops..multiply the daily BKK scenario to other holiday destination flights on the same day, and u will get the picture why there are delay.

Technical delays are not frequent, otherwise imagine the picture where almost ALL aasia aircrafts got technical problem :eek: and they all need a 1-2hr band-aid solution. :eek: :eek:

Aasia can tolerate this delay because the excess charges collected, many a time, do exceed the special fare u have picked up.

Moral of the story? Fly aasia at the first flight out and do not buy souvenirs unless u wanna pay thru yr nose...
Me? I pray each time that there isn't any organised tour group on the same flight as me...but then again, its a no frill cheap flight for el-cheapo me...so i don't complaint at all let alone too much...unless its tampered luggage (but i always hand carry...so no issue again:D

Yang Akan Berholiday dgn aasia lato tupai

[layman]

I am surprised why just because AA is a budget carrier we have to accept all the ridiculous delays that runs to hours!! I have flown with budget carrier Virgin Blue here in Australia and they always bench mark themselves to that of their competitors, Qantas as well as it's budget carrier Jetstar and take pride when their planes are always on schedule. Airlines here keep tab of the frequency of on time arrivals / dep and delays and it is available for public consumption. If AA were to operate here in Australia I hasten to think they would have been bankcrupt by now if not by the public then by the Fair Trading laws here.

In any case even if there are delays it's always measured in minutes unless it's really a technical delay. I would think budget carriers in Europe and USA are operated in a more timely manner than that of AA. I have flown a few times within Europe and all the flights were operated like clockwork....they need to since working executives take planes like taking cabs to meeting and it's very common for them to do inter-cities day trips.

Bottom line is, AA just do not have any competition in / out of Malaysia (MAS, what is that?) and at the same instance just profit off 'tidak apa mentality' of Malaysian consumers. Time we get wiser and not just continue to accept sub standard service which sadly seems so pervasive now in Malaysia....gomen or not.


agree
we need another 1 or 2 players in this country not unlike thailand
u will see hte dramatic changes in this LCC secotr

[slappy]

All the LCC in Thailand, likely Nok Air, Go 1-2-3, etc, are really small and not really giving Thai AirAsia any competition. Got clobbered by Thai AirAsia when Thai AA entered the market 2 years ago.

Who is brave enough to give AA a run for its money in its home ground? Tiger Airways? Yeah, so long as Singapore allow AirAsia into S'pore then KL will reciprocate.

[layman]

All the LCC in Thailand, likely Nok Air, Go 1-2-3, etc, are really small and not really giving Thai AirAsia any competition. Got clobbered by Thai AirAsia when Thai AA entered the market 2 years ago.

Who is brave enough to give AA a run for its money in its home ground? Tiger Airways? Yeah, so long as Singapore allow AirAsia into S'pore then KL will reciprocate.

wrong- nok air is owned by thai airways

FYI thai airasia is still in the red.they are still in the throes of intense competition with the 2 other players

my take nok will emerge the winner l

[lynndhia]

Righttttt onnnnn.......don't be so unlucky and whenever you have to deal with the authorities, it is the worse kind of experience a person can go through...coming back to my "ripped" bag case...no one wants to even entertain you...they keep saying it is MAB problem and the MAB people says it is the AA problem....and they keep you turning round and round until you "pening kepala" and give up.

so true...they just pushed me from one dept to another. until i couldnt take it anymore. i tot tat it's the MAB's prob too but the info counter girl made it sound like as if the other airlines dun suffer the same fate. maybe the baggage handlers dont dare to mess around with the other airlines. someone atasan will be breathing down their neck for defaming klia. instead they just made assume that everyone whom travels AA is just as uncivilised as they are

[robertec]

I have been travelling Air Asia since it first started, but as it gets more popular or unpopular, I am starting to find that it is quite stressful to take their flights.

Stressful because of the stickiness you sometimes encounter at the check-in counter with regards to “over weight” baggage, for both checked as well as hand carry luggage. I think they try to make additional money for the flight by levying such charges. (I don't think we actually need this hassle)

Then there is the constant looking out for the “pickup” Air Asia plane to land, so that you can visually confirm that your flight is not delayed. Then the mad rush up the plane.

Because of the limited sitting space in the holding area at the LCCT (this is only so at the LCCT) and no proper markings for each gate, when more than 1 flight is delayed you have, passengers from different flights spread all over the place. The announcement system is also a big joke.
So your flight is due, an announcement is made and everyone rushes to the gate only to find that it is not their flight. So they stand around and finally after 45 minutes we are ready to fly, everyone makes their way to the plane, then we sit inside the plane for 15 minutes because there are 5 passengers missing, why? because they are having coffee or were inside the toilet and did not hear the announcement from the lousy PA system.

You waste hours by having to be early at the airport and then there is a new and annoying trend!!! For some of the evening flights to touch down early. Imagine having made arrangements for a family pickup and your flight arrives 15 minutes before its actual time. You sit at the LCCT and wait again.

Can arriving early also be considered as “not on time”?
=
=
=
=
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[slappy]

wrong- nok air is owned by thai airways

FYI thai airasia is still in the red.they are still in the throes of intense competition with the 2 other players

my take nok will emerge the winner l

My fren, Nok Air maybe owned by Thai Airways, I dont know, must check, but Thai AirAsia is 51% owned by Shin Corp, aka Thaksin. That is until Shin Corp is sold to Temasek recently.

Believe that's why Thai AirAsia was able to grow by leaps and bounds while Nok Air remain relatively small. Last I checked, Thai AA has already generated +ve operating profits.

[layman]

My fren, Nok Air maybe owned by Thai Airways, I dont know, must check, but Thai AirAsia is 51% owned by Shin Corp, aka Thaksin. That is until Shin Corp is sold to Temasek recently.

Believe that's why Thai AirAsia was able to grow by leaps and bounds while Nok Air remain relatively small. Last I checked, Thai AA has already generated +ve operating profits.

r u sure thai air asia is in the black
do they release quarterly figure for their performance?

the last audited results is thai AA is losing money

thai AA >nok air

whos call is that ? whats the basis for the accolade?market capitalisation or market share?

flying into many SEA countries do not make u any bigger LCC than a domestic operator!!!

[patrick]

I have been travelling Air Asia since it first started, but as it gets more popular or unpopular, I am starting to find that it is quite stressful to take their flights.

Stressful because of the stickiness you sometimes encounter at the check-in counter with regards to “over weight” baggage, for both checked as well as hand carry luggage. I think they try to make additional money for the flight by levying such charges. (I don't think we actually need this hassle)



Just want to comment on your point about over weight baggage. This scenario is also being played at MAS. They too are now damn sticky. Not negotiable either!

[Rocky19]

My fren, Nok Air maybe owned by Thai Airways, I dont know, must check, but Thai AirAsia is 51% owned by Shin Corp, aka Thaksin. That is until Shin Corp is sold to Temasek recently.

Believe that's why Thai AirAsia was able to grow by leaps and bounds while Nok Air remain relatively small. Last I checked, Thai AA has already generated +ve operating profits.
Guys,

any of you have used LCCs in thailand? well check out what kind of fares you get on nok air, 12Go? if you book say 1/2 weeks than their fares are slightly cheaper or the same compared to Thai AA.Otherwise T AA is generally cheaper. Nok even has Nok plus, business class for LCC.

Now...Nokair is owned by TG. They started with using TG planes with TG logos and TG staff.Nok now have their own staff and have their 'own' planes. Even now, at times TG offload the TG passengers to nok air in certain circumstances.

T AA has broken even and made money. and they are not owned by temasek. It has new local ownership for the 51%.

I'm with latotupai, I pay dirt cheap fare thus I live with some setbacks except safety. But generally have not had major issues with delays with AA. Fly MAS etc if you don't like AAwhen you have a choice.