PDA

View Full Version : TMNET technical service



pucman
18-02-2006, 12:20 PM
What do you think of their technical service and whether they have professional technical guys.

JackRyan1975
18-02-2006, 12:23 PM
I called them a couple of times during public holidays and they were able to resolve my dial-up problem in a couple of minutes.

baby
18-02-2006, 01:02 PM
They did a pretty good job on my tmnet problems; automated tho' , there are always someone who would attend to my queries.

hezron
19-02-2006, 03:57 PM
I do belief that the technician do know their staff...
but not the Customers Service Call center...

most of the time I called the call center they give no solution but just trying to push away the problem...
so nowaday I kept the techician's number who service my area...
any problem... just call the techinician... not the call center...

mlkok
19-02-2006, 05:42 PM
Tried callin them a couple of times. The situation was you ask, you answer. Totally clueless and incompetent.
Would you actually believe that they'd give a modem that they do not directly maintain?

pucman
19-02-2006, 07:17 PM
Tried callin them a couple of times. The situation was you ask, you answer. Totally clueless and incompetent.


Everytime I phoned up, the same sequence of automated questions goes like this:

- Are you using a splitter
- Did you unplug and plug again
- Did you reboot
- Are the modem lights stable
- What operating system you are using.

This is regardless of what the error message was in the first place. Any good technical guy knows that depending on the error message, you ask intelligent questions.

I find it highly irrelevant when I get the error message 'username invalid on domain' and they ask whether the modem lights are stable or is it connected to splitter ?

If modem lights are not stable , I won't be able to contact their server in the first place :D

pucman
19-02-2006, 07:18 PM
I do belief that the technician do know their staff...
but not the Customers Service Call center...

most of the time I called the call center they give no solution but just trying to push away the problem...
so nowaday I kept the techician's number who service my area...
any problem... just call the techinician... not the call center...

Good idea. I should have jot down the number of the technician last time he came . Instead of going through these 'automated' customer service call center.

Mashimaro
09-03-2006, 06:43 PM
Me experienced streamyx problem (everytime when there is minor storm or drizzling outside) in the office. So I used to call them up thru their toll-free line. I had to wait for their adv music and promo for more than 10 minutes, imagine that... Like Pucman said the same sequence of questions they'll ask. Later I was given a reference number and was promised that the prob will be solved within 48 hours. OMG, I was thinking is that Cust Svc?

Being an impatient person, I finally wrote them a letter and cc to everywhere - Cyberjaya, KelanaJ... etc, (where i can find their fax number). Huh, the prob was finally solved and (touch wood), the streamyx is working fine after that until now...

mon
09-03-2006, 10:22 PM
I face the same problem as you Mashimaro. My streamyx is always slow or disconnecting me in the mornings after 8 to late afternoons. During rainy days, worse. Have called and complained many times. Changed router but problems still persist. Perhaps I should call the technician again tomorrow.

aurora97
10-03-2006, 12:00 AM
internet problems are so numerous i have to take them to tribunal, http://www.usj.com.my/bulletin/upload/showthread.php?t=11747
this is my own post by the way. If you can post advise it would be nice, cause this getting serious.

Tax payers money are being wasted on subsidies for this so called MSC status, they don't even meet the objectives as laid out by the government. (jaring so far has perform reasonably, comments from friends but overall ?)