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View Full Version : Telekom BHD's New Year Resolution, they care about customers?



aurora97
16-01-2006, 03:52 AM
Introduction:
Telekom Bhd. our countries leading blue chip telecommunication company has been in existence since time in memorial. Being the sole monopoly/player of telecommunication market, undoubtably this Telco company has made alot of money since its establishment. Until other competitors jumped in back in the 90's, such as Maxis (which provides Mobile,Fixed,Broadband); Digi (Mobile); Jaring (Broadband,Fixed line); EB (Broadband) and etc... Let me refresh your memories, do you have any nightmares dealing with telekom? I got countless, too many to list them all down.

Body:
While on my midnight cyber-patrol, I spotted an interesting article published by "The Edge" [ http://www.theedgedaily.com/cms/content.jsp?id=com.tms.cms.article.Article_c3fc57d c-cb73c03a-6691da00-ecb8cae9 ]. It seems to me Telekom is turning over new leaf, major Public Relations push as heard on Radio "with the wah new improved version of customer service care" and now even CEO is coming out of his office. It seems this is truly a New Year Resolution, signalling that Telekom wants to put on a new face.

Should we forgive Telekom for its pass transgressions, or should we punish this telco? For me, in my opinion this PR push is far too late and the damage done is tremendous. So much time given, so much talk, so little done and now suddenly they want to know what we think.

Conclusion:
Have your say, should you as consumer hold out the Olive branch or should we take out the cane and have a good time spanking?

leewinnie46
16-01-2006, 10:12 AM
aurora97, give chance to who willing to change for better, because nobody will change until they think it's time to change......

forgive and forget...... the best phrase from someone I once know.....

aurora97
16-01-2006, 12:27 PM
kekeke... rememeber the pricing they charged, they dictated what we paid those days. In Sabah and Sarawak, other competitors have yet to enter to market so Telekom continues to enjoy a monopoly. Poor service continue to revage telekom customers there, i think West Malaysia is receiving a far better treatment than East. My hometown was back in Sabah, with just sufficient choices of Telco's to pick from I've immediately ditched all telekom services (From mobile phone - sadly they bought over Celcom hate that connection with Telekom, Broadband and etc...). Changing to competitors for a better price, customer service and most of all cares about a customer.

twohands
16-01-2006, 12:34 PM
new look? yeah.

better and faster service? no way :mad:

i recently went to apply for a new telephone line and i had to wait one and a half hours before it came to my turn :mad: :mad: :mad:

they may be pretty quick if you're just paying your phone bill, but for everything else... grab a book and be prepared to wait.

sirgalahad2010
16-01-2006, 12:45 PM
Easy, lah. Just sell a majority stake in TM to SingTel and let the Singgies crack the whip.

I mean, if the Singgies can whip the Aussie Optus into shape, what's a piffling company like TM?

Of course, the new majority owner must have carte blanche to hire and fire! :D

Sigh....back to the drawing board.

aurora97
16-01-2006, 12:51 PM
Easy, lah. Just sell a majority stake in TM to SingTel and let the Singgies crack the whip.

I mean, if the Singgies can whip the Aussie Optus into shape, what's a piffling company like TM?

Of course, the new majority owner must have carte blanche to hire and fire! :D

Sigh....back to the drawing board.

At the moment, as customers we couldn't force Telekom to sell its shares to rivals down south. Sadly we don't have such a big rotan cane, but when you have competitors its a laissez faire economy. Change your trends, find out better deals from maxis, jaring, digi and etc... whoever that fits your taste butts best and start moving away from Telekom. When the patronage by customer drops, the profits drop to. kekeke...

sirgalahad2010
16-01-2006, 01:21 PM
Profits don't matter to TM, leh ! Being a GLC, they can always go back to to the gahmen for a loan. :D

Of course, if the loan will be repaid is another matter entirely! ;)

isarahim
16-01-2006, 03:51 PM
Profits don't matter to TM

Talking about profits and growth of a contraption such as TM is like talking about the health and expansion of a cancer growth, since they both use their privileged positions to exploit the body they thrive on/in. The more successful they are, the sicker the body.

aurora97
17-01-2006, 01:40 AM
bail out by government is indeed possible, nevertheless profits are still an important cash cow for shareholders. The majority shareholders are probably the same people whose running the show, so why kill the goose that lays the golden egg? If they were to ask for a government bail out say now, they would probably gain for example $100 million. Look at telekom shares now in KLSE, i believe they are worth quite a substantial amount if your own 51% of the companies shares. For the next 50 years probably if the controlling shareholder ever lives that long, he stands to gain probably $100million probably every week. See the logic now?

So as a customer don;t get squeezed, time to moved to other competitor and turn up the heat on telekom. Look at Digi, Maxis and Celcom, they are literally at each others throat, the reasons? Fight for the ultimate throphy market share, and customer loyalty. Who knows prepaid cards one day may just cost $ 1 or even F.O.C.