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ng
09-01-2006, 03:02 PM
I tried calling the income tax refund several times. It takes quite a long time for the operator to pick it up. Then after that, nobody picked up the extension line. :mad:

When can the government be more efficient in doing things ?

lilifjp
09-01-2006, 11:45 PM
Dear Ng. Yes. It happened many times with alot of us. Even going to see the officers personally at LHDN office may not help. I suggest you write to NST to complain. I did that last year and LHDN promptly paid me back. I would like to thank all the staff in NST for following up on my case closely last year.Good luck.

ng
09-01-2006, 11:53 PM
Dear Ng. Yes. It happened many times with alot of us. Even going to see the officers personally at LHDN office may not help. I suggest you write to NST to complain. I did that last year and LHDN promptly paid me back. I would like to thank all the staff in NST for following up on my case closely last year.Good luck.

Can you give me the email address of NST complaint dept ?

patrick
10-01-2006, 12:04 AM
Me too having problem with them for last years refund. Having been visiting them, calling on them, and still cant get my refunds.

To add the salt in, now they send you the new Tax Return Forms for year 2005. Allo, Allo, Mr Income Tax.....where is my refund? You cant even give me my refund and you want me to make another return? #%#&$#&@&% ??!!!????! Come on lah...play fair man.....!!!

lonewolf8
10-01-2006, 12:29 AM
During the last year tax returns submission, there is a need for us to provide our bank account number. I asked IRD and they told me that with the bank account information, they could speed up the tax refund via a direct bank credit. However, till today I have yet to receive my refund yet. I was told by a friend of mine who provide tax services that we need to write in officially to IRD for a refund.

ginaphan
10-01-2006, 01:05 AM
Can someone post a sample letter here? Me needs help too.

patrick
10-01-2006, 01:19 AM
..I was told by a friend of mine who provide tax services that we need to write in officially to IRD for a refund.

Isnt this ridiculous??? They owe me and my wife who are both retired, and we still have to write in to ask for refund? Then what the heck is the Form returned for?? Dont understand... Who in his right mind would want to leave money with them and with no interest paid ?? Comeon Mr Director of Income Tax, how would you like it if I were to hold back your salary for almost a year? &%#$@*&#!!!!!?????? <fuming!!!> :-/ <confused>

silver_bird
10-01-2006, 08:47 AM
Ng : I tried calling the income tax refund several times. It takes quite a long time for the operator to pick it up. Then after that, nobody picked up the extension line. When can the government be more efficient in doing things ?


Dear Ng. Yes. It happened many times with alot of us. Even going to see the officers personally at LHDN office may not help. I suggest you write to NST to complain. I did that last year and LHDN promptly paid me back.


Patrick : Me too having problem with them for last years refund. Having been visiting them, calling on them, and still cant get my refunds.


Lonewolf8 : During the last year tax returns submission, there is a need for us to provide our bank account number. I asked IRD and they told me that with the bank account information, they could speed up the tax refund via a direct bank credit. However, till today I have yet to receive my refund yet. I was told by a friend of mine who provide tax services that we need to write in officially to IRD for a refund.


Ginaphan : Can someone post a sample letter here? Me needs help too.


Patrick : Isnt this ridiculous??? They owe me and my wife who are both retired, and we still have to write in to ask for refund? Then what the heck is the Form returned for??
__________________________________________________ ____________


A Better Suggestion & Feedback to the above :-

D/load Sugggestion / Complaint form at :-
http://www.hasil.org.my/melayu/borangaduan_bm.htm

Mail it to :-
Pengarah
Bahagian Khidmat Korporat
LEMBAGA HASIL DALAM NEGERI MALAYSIA,
Tingkat 10 (Kiri), Blok 9,
Kompleks Bangunan Kerajaan,
Jalan Duta, 50758 KUALA LUMPUR.
No. Tel. : 03 - 62031380
No. Faks : 03 - 62012434

C.C. to Minister of Finance :-
Y.A.B Dato' Seri Abdullah bin Haji Ahmad Badawi
Menteri Kewangan
ybmk@treasury.gov.my
Tel No: 03 - 88823888

C.C. to Y.B. Dato' Dr. Ng Yen Yen
Timbalan Menteri Kewangan 1
yenyenng@treasury.gov.my
Tel No : 03 - 88823366

leewinnie46
10-01-2006, 07:26 PM
__________________________________________________ ____________


A Better Suggestion & Feedback to the above :-

D/load Sugggestion / Complaint form at :-
http://www.hasil.org.my/melayu/borangaduan_bm.htm

Mail it to :-
Pengarah
Bahagian Khidmat Korporat
LEMBAGA HASIL DALAM NEGERI MALAYSIA,
Tingkat 10 (Kiri), Blok 9,
Kompleks Bangunan Kerajaan,
Jalan Duta, 50758 KUALA LUMPUR.
No. Tel. : 03 - 62031380
No. Faks : 03 - 62012434

C.C. to Minister of Finance :-
Y.A.B Dato' Seri Abdullah bin Haji Ahmad Badawi
Menteri Kewangan
ybmk@treasury.gov.my
Tel No: 03 - 88823888

C.C. to Y.B. Dato' Dr. Ng Yen Yen
Timbalan Menteri Kewangan 1
yenyenng@treasury.gov.my
Tel No : 03 - 88823366
good suggestion but does it work as lilifjp suggestion

because lilifjp suggestion seem to involve a lot of people in following up the case for you closely

lilifjp
11-01-2006, 12:53 AM
Hello everyone. Attached was my letter to NST last year. Exact content of my letter, but NST have published a simplified version.
-----------------------------------------------------------------------
Email to letters@nst.com.my

My husband and I made a trip to IRB in Kelana Jaya on the 8th of February 2005 (before Chinese New Year) to request for Tax Refund for my taxes. To my surprise, I found that I have a lot of credit, over paid taxes form my previous years. The IRB officer, En Yusaini promptly filled a reimbursement form online and told me that it will take about 2- 3 months for me to get my money back.

It is now almost 6 months and my cheque is no where to be seen. I called IRB twice and the IRB officer told me that it is in process and be patient. I called once on April 2005 and also on 15th June 2005. So I thought that they are really busy. This was until I read a letter to your column by Mr. KS Chan (dated 8 July 2005) thanking IRB for issuing his wife’s refund in 6 weeks! So why is mine taking so very long to process?


My confidential details;
Name : ***
I/C # : ***
Address : ***Taman Puchong Utama, 47100 Puchong, Selangor.
Tel : ***

-----------------------------------------------------------------------
After NST published my letter, the NST staff called me up 3 times to inform me who was the officer in LHDN following up the case. He even called me again to tell me to collect my cheque after my cheque from LHDN Jalan Duta was ready. Very grateful for that.

NST website on-line;
http://www.nst.com.my/

lilifjp
11-01-2006, 01:08 AM
Hi, it's me again.

Please take note that I did make an application for LHDN refund when I went to Kelana Jaya office. The officer make a request on-line.

So, to those of you who did not submit your request to LHDN office, maybe ; that's why your refund is still stuck at Income Tax account. I don't think by calling LHDN office will do. It takes ages for someone to pick up the telephone. After that the receptionist will just pass the line to the officer in charge. And alot of time, the officers are either at Tea Break (10 am), not back from lunch break (2.30 pm) and at coffee break (4pm). After that time, they are out of sight(sudah balik). Other times, they are at Kursus, Annual Leave, Sick Leave or just not around.

Good Luck

patrick
11-01-2006, 06:47 PM
Thanks to leewinnie46 for the two relevant addresses. I have written to them to kick some butts and also requested they read this URL.

Let's hope this get things moving.